We went in on a sat night my 2 boys and I. We managed to bowl 5 frames and the ball return broke. There were no free lanes as they were busy. I understand that kind of thing. The guy trying to fix it was running like crazy trying to fix the problem. He finally got it fixed after waiting for an hour only to have it break again. I understand this. What I don't understand is. When we gave up and we're leaving I expected them to tell us not to worry about it. What I didn't expect was to be charged for the five frames. When I questioned this the boy said he wasn't the owner and only did what he was told. I calmly told him we couldn't even finish and waited an hour for their defective equipment. At that point the older manager guy told me I was being rude by questioning his employee when I responded that it wasn't rude to question being charged for non complete service. He told me I was being rude to him. I never raised my voice. And could care less about the money. Since when is it rude to request not being charged for crap service? I am going in Monday to speak with the owner. The sports world has a nice facility and they've been there for years. And yes we have gone there but the attitude of the manager was atrocious. My name is Warren. 479-477-0701. If anyone has a problem with my review read more