I contacted SS for an estimate to clean the windows on my house. The estimate I received started with a quote for house washing which I had not asked for. It then provided 3 prices for different levels of window cleaning. That section was followed by a proposal for a 2 year proposal for a visit each year which included a range of services including window washing. This was followed by a 2 year, 2 visit proposal. When I sought clarification on the 2 year, 1 visit proposal they responded with information about the window cleaning levels that did not address my specific question. When I followed up to get my question answered they noted that the multi-year agreement was not relevant to the window washing only. They did offer a discount on the window washing because of the confusion. Further correspondence revealed that the discount only comes on subsequent services and they offered to prepare a proposal detailing all of this. Then I learned that they would not provide the proposal until I had scheduled (and received?) the first year service. At that point, the red flag was up and I responded that I was not going to hire them because the process and information had been confusing from the start and did not improve. My concern being that any issues with the actual work would result in the same communication problems. Amazingly, they responded and essentially put it back on me....what I couldn't understand..... Never in 40 plus years of providing professional services did I ever tell a potential client that they were the problem. read more

Hired Spot Services three years ago for window cleaning and this year for gutters. Great price, excellent service and quality job both times. Excellent local business. Great value too. read more

This was the first and last time we'll use this company. Despite having an 8am appointment, the actual time was closer to 3pm prompting the owner to rush through power washing and external window washing on our 1 floor home. Despite having given instructions not to wash the recently painted pergola and screened in porch, the owner had to be stopped power washing the inside of the screened porch soaking the cushions and porch rug. He said he didn't know and we asked why he didn't ask us for clarification, as we were both home. The recently painted front porch floor has deep scratches with paint removal because he dragged (rather than lift) the settee because of his "bad back". I had so much work as a result - drying cushions and rug and sweeping out water from our outside living area. So sorry to have used this slam bam approach of a company. read more

I have worked with many power washing companies over the years and have I never received such wonderful customer service and professional results until I hired Spot Services. I will refer Scott to all of my neighbors and friends. Jim Fab Cambridge Maryland read more