I had a great experience at CORA Ft Myers. The atmosphere was welcoming. The ladies at the front…read moredesk are fun and friendly and the therapists are skilled and helpful. They work together to make awesome team. I would definitely go back. Thank you.

The therapist are good, knowledgeable and friendly. That said all their positive attributes do not…read moremake up for the ridiculousness of their billing practices and attempted thievery. I had several therapy sessions at CORA Ft Myers, October 2020 through mid November 2020. They insisted I pay upfront, which was ok at first. But CORA did not submit claims to my insurance, even though I asked about it, repeatedly. They insisted they submitted the claims and blamed the insurance company of not processing them. After a couple of visits I knew I had met my deductible, if you included the money I paid them. But since they were not submitting my claims it looked as if my deductible was not met so they continued to over charge me at each visit. I knew I had over paid CORA and when I continually asked the receptionist at FT Myers about the over payments she said it would be ok and a credit would be automatically issued. This was a lie. I called CORA billing several times in November and talked to a Lisa (or Isa, she would not clarify her name). She repeatedly told me that claims were sent to insurance, this was a lie. When I questioned how am I going to get a credit because I knew I had overpaid, she said she could not issue a credit until everything was processed through insurance, even though she had not submitted anything yet. My last session was November 19, 2020. Per my insurance company the only claim was received on December 12, 2020 for all visits. Insurance issued a check to CORA on December 19, 2020, that check was cashed on December 22, 2020. Late December and on January 11, 2021 I talked to CORA billing again; same woman. She stated they had not received payment from insurance and couldn't issue a credit. This too was a lie, because payment was received on December 19 and cashed on December 22, 2020. January 26, 2020 talked to CORA again. Once again they claimed payment was not received. So I called my insurance company, who called CORA and it's a miracle CORA suddenly said they had received payment. I called CORA back, again talked to the same woman, with several questions: 1. You received and cashed insurance payment on December 22, 2020. Why did you claim it wasn't received, even on January 11, 2012? Answer: there is a process and I didn't see payment. 2. When did you see payment? Answer: After January 11, 2021. 3. Then why did no one contact me or process my credit? Answer: We do not issue credit to patients until they contact us and request them. 4. So you steal peoples money and don't issue a credit until they complain? Answer: No 5. How do I get my money back that you have been sitting on since October and November? Answer: it will take 8 to 10 weeks to process a check or we can put it back on your credit card that will take 8 to 10 days. Supposedly they're giving me a credit to my credit card, which I feel very uncomfortable giving to such a unethical company. Overcharging customers intentionally and then not issuing voluntary credit should be illegal!!! How many people who don't watch their payments and insurance EOB's closely has CORA taken advantage of? How many people have overpaid and they kept their money??

It is not easy to find a Occupational Therapist who specializes in hand therapy let alone a good…read moreone. Came here recommended by my naturopath because I never knew that my years of hand/ wrist pain was not normal but finally decided to get it checked it. I wasn't sure what to expect from Hand Therapy Therapist, so I was pleasantly surprised. Danielle is a kind, chill, experienced occupational hand therapist. She has an uncanny skill of finding out which of the small muscles in my hand or wrist muscles are causing me the pain. She then uses manual therapy to address the root issues. Danielle also gives unique exercises that target the hand muscles that I never seen or heard of. Now after two months, I feel 80% better already. I highly recommend her as she is experienced, skilled, knowledgeable, chill and friendly. (part of me is reluctant to write this review because I don't want to have difficulty booking my appointment as she is usually scheduled by one or two week out or two right now) but I hope to help others by writing this review. Btw if you have bad experience with front desk people, rest assured that you won't get that here. Her front desk manager, Sarah, is kind and professional. She works as best to accommodate your scheduling needs. They are responsible and I feel good with their professional care.

From the owner: Cascade Hand & Orthopedic Rehab, a team of expert occupational and certified hand therapists…read morespecialize in treating a variety of conditions including elbow, wrist or hand pain, sports injuries and more. Our treatment techniques include hand and occupational therapy, orthopedic manual therapy, sports injury rehabilitation, therapeutic exercise techniques and kinesio and dynamic taping. We are conveniently located in Fort Myers, FL. Call us today at +1 239-344-8404 for more information or to book a consult!

I had been working with the physical therapists at the Metro Fyzical for several months which my…read moreorthopedic surgeon requested. The front desk employees are fantastic and are very polite and efficient. The majority of therapists are knowledgeable and cordial. They did hire two new therapist in the fall that had recently passed their boards. The one was ok, but lacked the experience the seasoned therapist have, which I understand. Then I was assigned to the other one. I had never worked with her before, and she didn't know anything about my case except for what she saw in my notes. She spoke to me in the most unprofessional manner, often putting words in my mouth. She said I was done, and said I had graduated even though I had more scheduled appointments. I kept telling her I wasn't ready, but she pretty much dismissed me. I have another back procedure being done in a few days and the doctor wants me to continue PT, but I won't go back there.

Rarely in today's times do I have an opportunity to encounter and then be able to speak highly of…read moreboth the excellent customer/patient service given by all, especially the physical therapy I received from the esteemed organization specialists of the FYZICAL Therapy & Balance Center Office at McGregor Blvd, Fort Myers Fl 33908. All individuals there provided exceptional service far beyond my expectations. With that said, it is my great pleasure to speak very highly of its greeter and appointment scheduler Brooke M, the Physical Therapist Assistant Anne Slingwine and Dr. Jeremy Beasley Doctor of Physical Therapy. All parties right from the very beginning and throughout all sessions in a very congenial manner demonstrated patience, thoughtfulness and a caring manner to listen and then offer solutions as problem solvers. Always courteous, caring, knowledgeable as well as representing in the highest light and regard their FYZICAL Therapy & Balance Center Office. The customer/patient service of all individuals was impeccable, standards of which I live by at my young 81 years of life's experience. All conducted themselves as ultimate professionals, by which customer/patients can depend upon to receive solutions whenever customers/patients call in on the phone or at a scheduled physical therapy session. The mentioned individuals efforts as well as their solutions were very much appreciated by this customer/patient. Mind you I do not generally get the opportunity to feel comfortable praising anything or anyone the way I am in this particular instance. All mentioned individuals are a FIVE STAR choice for all who need honest and reliable go to persons. To all reading this communication, you can be proud of these individuals for their experience and expertise will inevitably guarantee customer/patient satisfaction all of the time. My message to YOU ALL is THANK YOU and keep up the good work and again thank you for today's excellent service!

I've had a number of home health nurses in the past. I've had Heath Force for 7 years now, and not…read moreb/c insurance makes me use them. Which tells you everything you need to know! Staff is consistent, reliable, and there is low turnover...a huge plus when your nurse is familiar with you & your condition. My infusion nurse Cassandra and Chris in the office have been excellent. They are competent and genuinely care about their patients!

I called to get a nurse for my disabled nine year old who has cerebral palsy, seizures, and a…read morefeeding tube, and the clinical suervisor of the agency acted like my son was only going to be a bother for their nurses to care for. She was extremely rude, and condecending about my son's care. We have had nursing care for these exact needs before relocation, and his needs were never an issue at his previous agency that we used for over three years. ** Stay away from them if you want any type of complassion for your loved one!!!**