I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

You are the worst towing company the guy that runs it hangs up on you when you call. They rolled…read morethe windows down in our car and let it rain all in the car and it's now covered in black and green mold all over the car charged us 800 to get our car they damaged when I called to ask what can they do to fix this they hang up on you guy said his name is David. And his wife works at the desk! Yall are trashh

Wade was awesome, timely,helpful and personable. If you have to get towed, getting towed with Wade…read moreis a pleasure!

My car wouldn't start while I was at gymnastics with my 10 year old daughter. I called A Plus…read moretowing and they came to assist. They tried as I had with a jump and no luck. The guy was Jason and he was polite and very helpful. It was after 8pm and the dealership was closed. Jason towed my car to Spring and left it at the service department. The gates were closed when he got there and he called me and we discussed what to do with the car. He also left my keys with all my information in the dropbox at the service center. Jason took numberous photos and sent them to me so I knew where the car was. He helped to ease my anxiety. As I was alone with my daughter. I definitely would recommend this place for any of your towing needs. Best Regards Lesley

They're rude and won't even help you. Save your time for somewhere else. These guys think they're…read morethe only ones in business lol.

I needed my truck towed late at night and he came and picked me up long before I expected him tooread more

this man took my Harleys to the dealership for my wife and I to sell. when they lowballed us and…read moremade him wait 1 1/2 hrs. he gave us a discount for hauling them back to our residence. A+ service which is what I expected for Harley Davidson but didn't get. Thank you so much sir!!

Absolute scam of a repair location. I took my car in for an estimate to provide insurance and was…read moretold all repairs were going to be made. That was until they made a different recommendation to my insurer and only part of the repairs were completed, leaving me with a half-repaired car. I would not recommend them at all.

I would give zero stars if I could. I went in today to get an estimate on a vehicle repair. I…read morewasn't sure if I was going through my insurance or the guy who hit me insurance. Neither person I spoke with wanted to do an estimate they told me to contact my insurance and they would arrange to have it fixed. Funny the other collision shops I went to were more than happy to give me an estimate. I guess both employees had better things to do than earn my business, which they didn't. Customer service is lost on this place. Go somewhere else.

Fast, efficient, service, quality, compassionate!! Omar did an amazing job. My husband and our…read moreservice dog were broken down on the side of the road late late at night in the dark with no hazard lights. This could've been a very difficult and dangerous situation.. They did a fantastic job and I would give 10 stars if I could. Thank you for helping us in such a dire situation.!! I've never called a towing service that came out so quickly. Bravo!!!

I was waiting for a different towing service was waiting at least 30 mins already and had another…read more15 mins to go. Omega towing pulled up and asked if I needed help towing my car back to my apartment. I'm so grateful they did I had my toddler outside with me and it was already dark. I payed $100 for them to tow my car, $50 less with Omega than the expected price with the tow truck I was waiting for. He came in picked it up less than a min and we were on the road thank you for helping us

Came in with a part under my car dragging and they fixed it quickly, and free of charge.read more

Through Pep Boys Roadside Assistance, I scheduled for Milstead Automotive to tow my car and was…read moregiven an arrival time of 5:45-6:15 pm. I called Milstead around 6:20 pm because the online portal did not show that the status of my service had been updated to show that the tow truck was in route or that the truck had already picked up my vehicle. I was told by a Milstead employee that their drivers were behind because of traffic and could not arrive before 7 pm. This was going to be a problem because the business my vehicle was at closed at 7 pm. The employee said that she could reschedule my service for 8 am the next day and I agreed to that. For the original service request, I spoke to a Milstead employee at 4:24 pm to confirm that they had received my request and it was confirmed. No one from Milstead contacted me to say that they were not going to be able to adhere to their arrival time. The next day, I called Milstead around 8:15 am to see if my car had been picked up and the employee said that my service had been set for 10-11 am and could not be moved to a sooner time. I let the employee know about my situation from the previous day and she said there was no documentation that my tow service was rescheduled for 8 am that day. I canceled my service with Milstead because they pushed back their arrival time twice without updating me that they would be doing so.