My mother has lived at Cottonwood Creek for a little over a year. One of the bright spots in her…read moreexperience is Thomas, who has been so helpful to her now that she doesn't have a vehicle anymore. His care and attention always go above and beyond, no matter whether he is driving or serving in some other capacity. We are so grateful for Thomas and his dedication to service!

My mother in law loved this place. The staff are some of the kindest people. They truly care about…read moretheir residents. My mother in law especially loved the food. Matt was amazing activity director, he was always encouraging and fun. Hands down I recommend this place.

Not so amazing if your loved one is on Medicaid. My mother was one of the original residents at…read moreTwin Oaks. Also, one of the most functional. The sales staff would regularly use her to pitch the facility to families shopping around for assisted living facilities. Staff routinely parked themselves in the big recliner in her apartment to chat and relax with a resident who could carry on in-depth, pleasant conversations. Mom was given one of the best rooms at the facility because, at the time, it was barely occupied, and the salesperson wanted to fill the units. In return, Mom did her spend-down with T.O. (thousands of dollars), effectively depleting what savings/resources she had left after the death of my father. Then, as planned, she enrolled in the New Choices Waiver Program, with most of her SS check going to the facility every month, along with her Medicaid reimbursements. Over the next several years, T.O. managed to fill its units, and Mom's one-bedroom apartment began to look like a cash cow occupied by a resident who could not afford to pay the "market" price. The administration will likely claim they gave Mom the first right of refusal, offering to keep her in the unit if she could pay the full fee, which, of course, was impossible. In effect, they evicted her. Worse yet, the so-called studio units they offered as a replacement (which are little more than hospital rooms) were also priced beyond her financial reach and that of most Medicaid clients. Mom's contributions to the facility and her history as a resident were not taken into account. Mom's actual mental health and clinical needs took a back seat to the promise of financial gain. Like everything else in America today, money proved to be the most important consideration. My sister and I were also dragged through a hellish process for months, during which offers were made, then retracted, contradictory and false information was given, and little genuine empathy was offered. At first blush, T.O. looks less institutional and more "homey" than many assisted living facilities. Ironically, there is a cold, unfeeling attitude at its center.

I would recommend Twin Oaks to anyone who is looking to find a home for their loved one. My mother…read morewas a resident there from March 2023 until she passed in September 2024. Mr. & Mrs. Kim have created a wonderful community and the caregivers they have on staff make the community that much more wonderful. Some places I toured before deciding on Twin Oaks felt so cold and sterile; that is definitely not the case with Twin Oaks. You walk into the building and there is such a welcoming and warm environment, it ceases being a building and really does feel like home. The caregivers at Twin Oaks truly care about all of the residents and treat them like they are their own family member; that care also extends to residents' families as I can attest to as I spent the last days/weeks of my mother's life there as an honorary resident. While their primary focus was on my mother, where it most definitely was needed, they also made sure that I was taken care of. Words can never truly convey the immense gratitude I have for everyone at Twin Oaks. You made the last year and a half of my mother's life comfortable and as free of worry as possible.

So, apparently if you leave a bad review, hoping that will spur some changes and improvements,…read moretheir answer is to tell you to move your loved one if you are so unhappy. They will even give you a list of options?! This from a memory care facility that should know how distressing a move would be to a resident? Oh, and a bad review will just lose them new clients and force more staff cuts and you know that just hurts the CNA's. And ice is expensive and will only be offered at meals?!

From the owner: Located in Salt Lake City, Utah, The Auberge at Aspen Park provides residents with memory care…read moreservices. The facility is a member of the Frontier Senior Living family of senior living communities, comprised of 100-plus properties spread across more than 15 states, and utilizes Frontier's industry-leading Spark™ Lifestyle Program to administer quality memory care to those residents diagnosed with Alzheimer's and other forms of dementia. Amenities include chef-inspired cuisine, medication management, 24/7 emergency response, daily activities, and much more.

We showed up today for an appointment to tour memory care for my mom. They had told us they had…read moreavailability when they didn't when we showed up they act like we didn't have an appointment and then said oh another family had come in. We thought they were you, the entire experience was a waste of time the pricing They had quoted us. They then said oh our new 2025 pricing is $500 more it was just a very disappointing experience. It looked like a nice place parking was atrocious the elevators trying to get down the floor was impossible. Can't say I would recommend even a tour.

My father has been in the memory care unit at Legacy for year now. He's been neglected and…read moreverbally abused for the last 6 months. Virtually every visit we've run into an issues ranging from feces all over the bathroom floor, to bumps, bruises and bleeding, to no showers, to lost items, to no cleaning and laundry service. When I've walked the floors after 9 PM, I often can't find a single person at the nurses station (behind the glass enclosure). Walking the halls turns up no employees as well. Each time we notify staff about issues, we get apologies and promises for improvement. However, things never get any better. Legacy has had leadership issues and turnover at the top levels. If you're looking for a newer facility with nice furniture and building amenities, this is a good option if you can afford it. If you're looking for a facility where your loved one will be happy, look elsewhere.

My mom was at The Wellington for 2 1/2 years. She loved living there. She had a nice apartment on…read morethe second floor, close to the elevator, with a great view. The care she received was also outstanding. I would go and visit her at least once a week and call every night. Thank you from the bottom of my heart for what you did for my mom.

I have a friend who is a resident there. When I have tried to call the main number to the facility,…read moreit constantly has a busy signal, day or night, no matter what day of the week I call. I have needed to relay an important message and can never get through. Unless their phone number has changed, they better find out why the line is always busy.

We have found the team to be caring, cheerful, engaged, and helpful. We appreciate their gracious…read morehelp through transitions to higher levels of care. Would recommend.

My mother in law resides in this facility. It has been a disappointment to say the least. Her…read morecare and responses to needs are hit and miss, mostly miss. The only way to get management (Bobby, the "Executive Director") to respond is to get in front of him to complain. He then responds, but it doesn't last long and problems are reoccurring. I am not one to write a negative review to this degree until tonight. My MIL's room has a critical maintenance issue. We just learned this issue is throughout other rooms. This is a health concern. It was reported to the staff and again the next day to Bobby directly. Our concerns fell on deaf ears. Now on the weekend we learn the problem is not resolved and there is no building maintenance on the weekends. How is it that a facility of this size,with elderly care needs, has no maintenance on weekends? This is unacceptable. In the past all the excuses for lack of attention to issues have been understaffing due to Covid. While we understand the challenges businesses have faced and continue to face, there are things that can't be ignored. Care of our mother cannot be ignored! When she pushes her button she cannot wait an hour for help! Batteries in the alert system around her neck need to be checked regularly by the staff. It's issues such and this that bring us great concern. There have been many kind and caring caregivers who have loved my MIL. For that we are grateful. Unfortunately the best people are leaving and this allows for concern as to why. I wonder what the staff goes through, as we hear there are many unhappy residents with complaints such as ours. I don't know the management personally so I can judge only based on our experience. The conclusion is that this beautiful facility is managed and run poorly. Someone at corporate needs to start paying attention!

Being 800 miles away it was a huge relief to have the Visiting Angeles be not just our eyes and…read moreears, but ourheart and mind as well. My mother had always been strong and independent and then she wasn't. Everything went wrong at once and the staff - from the person who answered the phone, to Julia who managed our case, to the aides who helped my mother in some of her worst moments. Not only did they help her, they helped us cope and make the best decisions as we moved ahead. I will not ever be able to thank them enough.

They have been visiting my mother 3 times a week for over a year. If I was to document everything…read moreI LOVE about this company the post would be so long and full of emotion that you wouldn't read the whole thing.. Suffice to say they truly are VISITING ANGELS

We are very thankful to Abbington for taking care of our mother for the last year and a half. Mom…read moremade many cherished friendships with so many of the residents. We are thankful to all of the Abbington staff but especially the aids, med techs and the dining room personnel that took such good care of her. Big shout out to Luna and Paula for their heartfelt care and concern.

From the owner: Specializing in: - Assisted Living & Elder Care Services…read more- Nursing & Convalescent Homes - Assisted Living Facilities - Residential Care Facilities