Honestly, I've used this place two years ago because my insurance recommended them and I had no…read moreproblems with them two years ago for a different reason. This time, I hit a deer and geico set me back up with them again. Went to drop off my car and the lady that was reviewing the damage was like it would take a minimum of two weeks possibly but we'll keep you updated. Then they set me up with a rental, thankfully and I was on my way. About a few hours later, they called to inform me I need to come pick up my car by 5:30 and return the rental because they declined to fix the vehicle. As I'm very confused, I asked why and all they said was due to a previous failed repair on the fender. I informed them I have had no repairs on the car since I've purchased it in 2020 besides when they worked on it in 2023. The lady was like well someone tried to repair it at some point and it failed. Mind you all... I hit a deer. It's like that part got thrown out the window completely. Then she just kept dismissing my confusion and said come get your car and return the rental or you'll be charged for it. I went to enterprise to drop the rental off they were surprised and said they didn't receive any message about me having to bring it back. Thankfully they gave me a ride back to caliber. When I arrived they legit handed over my keys without checking for ID or anything. And didn't give me no paperwork or estimate to have it looked elsewhere. Just honestly a completely lack of care in my opinion. Will never return to them. Your job is to fix the car... can't even do that.

Excellent collision repair experience!!! I cannot recommend this Caliber location enough. Got hit…read moreby someone and needed my bumper and grill repaired. I live up near Raleigh but work down in Fayetteville and called this location because Raleigh and Fuquay couldn't get me in for awhile and this was way easier to coordinate to drop it on my way to work. They were able to fit me in quickly and they work brilliantly with the Enterprise a block away so my rental experience was seamless. I've had Caliber repairs on former cars at the Wake Forest, NC location with good experiences and this location was no different. Tim was excellent! Kept me updated on my repair and got me back in my Mustang faster than expected. The repair was flawless and you can't even tell that someone hit me! Everyone was super friendly at this location even though they're always extremely busy!! SO happy to have my car back and EXTREMELY pleased with my repair and the team at Caliber. Highly recommend if you have to get bodywork done.

If I could give James and his team 10 stars, I would. They were not only approachable and calming…read morein my moment of panic, but they walked me through the process and exceeded my expectations beyond belief. Never go to a dealership for anything without checking with James first. I went for a sensor issue and Infiniti quoted me $2800, took my car to James and he was able to fix it for less than a third of that. It is very hard to wholeheartedly say a body shop is professional, knowledgeable, and trustworthy but based on my experience I can vouch Norris Bodyworx is this business. I appreciate the great work they did in fixing my car and I can't express enough what a relief it is to find an ethical, professional and high-quality auto body repair shop. I am so indebted to James and his team; they will be our go-to for life. Keep up the great work!

I highly recommend Norris Paint & Bodyworx. I brought my truck here and had the camper shell…read morepainted to match my truck and the front quarter panel blended/repainted. My truck is bright blue and the color would be an easy one to be off just a little bit on, but it's a perfect match! I couldn't be happier with the work and the customer service is excellent.

Thank you Scott's body shop for coming to our rescue!! Beside the road after a rodeo, getting late…read moreand a trailer full of horses they answered on the first ring and calmed my soul with telling me he was on the way!! Very reasonable prices and great customer service!!! Thank you Scott body shop of gold!!!

We recently had my husbands Suzuki repaired at Scott's. We found him to be fair, reasonably…read morepriced, and delivered our car fixed perfectly on time at the quoted price. I would recommend Scotts to anyone looking for exceptional work at a competitive price. I would not go anywhere else for auto body work.

As much as I hate writing bad reviews I have to do it to save people time and money, I gave them…read moremultiple chances to do a good job but it's just getting worse and worse So basically what happened was they gave me a date on when the vehicle will be finished, to be exact they gave me 8 days and that turned into weeks of "it'll be ready by then" and when I finally got the car back, car was still messed up, paint was so trash, they just painted over something that needed to be filled in and alignment was so bad, ofc I had to bring it back again and that again took weeks and then I got the car back again and it's still messed up, alignment was a bit better but it's whatever at this point and the paint was still trash, don't know how to put a filler in, debris under the paint and you can tell there was no primer under, brought it back again to get it corrected and still, not good, paint chipped got painted over, pillar started rusting due to bad filling, there's over spray, color does not match, and paint not smooth. Save your time and money and go somewhere else.

Ignore the 1-star folks. They are ridiculous. This is a 5-star shop…read more Dale and LA are absolutely the best! My son is going to think this is how everyone gets treated when they need automotive work done! Boy is he in for a surprise! LA - hats off to you! You were so kind, informative, attentive. Dale - Great job done! I knew it was going to take some doing, but you definitely surpassed my expectations! The car looks fabulous, and it was an all-around great experience.