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    Spring Run Swim Club

    5.0 (1 review)

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    11 years ago

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    Gainsboro Family YMCA

    Gainsboro Family YMCA

    2.3(3 reviews)
    7.5 mi

    I am a silver sneakers member. I called to get info to register. All your are supposed to do is…read moregive your membership card and then they give you a card or pass to use facilities. I called and was told that I needed to call and get an authorization number. They couldn't tell me if I call the insurance directly or the program itself. I called both and was told that there is no such this as an authorization number and to give them my membership number. I called back and told the receptionist and was told that they required the authorization number because they didn't have time to call the insurance company to get personal information and that the member is supposed to do it before coming in. I explained that both the insurance and program said they don't give one and the lady at the Y said I could come in and speak to a managing director but that they can't spend 15-30 minutes to get the information and that this is their policy. I explained that i can show my active membership on the website and she said they didn't have time to do that. She told me it wasn't the same as my membership number and they couldn't scan the barcode on my card itself. The authorization number proves my membership is active. I never even had a chance to use the facilities and would not go even if they paid me. It shouldn't be that difficult to join. I'm a member at a dozen locations and have NEVER come across anyone as unhelpful and condescending in any of the gyms I've been to. Their policy doesn't coincide with what the program or any other YMCA locations require and this lady couldn't tel me where I was supposed to call... only to call the number on the back of my card. I have a membership card and an insurance card. Both told me there is no such thing as an authorization number unless it's for a procedure or something of that sort and a gym membership absolutely does not require one. I don't even want to call the managing director at this point. What's the point when the receptionist made it clear they weren't interested in helping me join or calling the program/insurance to settle the matter. Is it my job to do it? I was told multiple times that they don't have the time to, so I won't waste any more of mine trying to be a member at a place that left a negative first impression. By the way, they do NOT have a pool so the heading in this forum is incorrect. No swimming lessons, etc.

    Friendly, helpful staff. Affordable. Has nice equipment and weight room. Clean and a positive…read moreenvironment. This location does not have a pool. However, there is a public pool about 2 blocks away.

    Photos
    Gainsboro Family YMCA - Richard and Elizabeth Macher Teaching Kitchen

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    Richard and Elizabeth Macher Teaching Kitchen

    Olympic Park Pool - 220,000 gallons of fun!

    Olympic Park Pool

    2.0(1 review)
    3.4 mi

    Only giving two stars, because it's a new year for me. I am used to being a member at another pool,…read morewhich will remain nameless, but this one is about 5 minutes closer, and my sons friends from school had a membership here this year, and he wanted to spend more time with them. I paid the SAME price for a membership as I did the other pool I was a member at, so that's first. Same price. However, this pool is not very clean. Upon entering, its very rundown looking, cracked paint, chipped everything, and the parking lot is uneven and bumpy. There are trees and brush everywhere. It looks like it needs MONTHS worth of maintenance. Then you walk in, and the staff aren't very friendly to be honest. They are mainly teenagers, who give you an "I don't wanna be here" attitude. Let's talk bathrooms. I went and got my shoes because it looked like someone had smeared poop all over the floor. This was just the first time. The next weekend, every single toilet had poop, pee, and wads of toilet paper and even stains on the toilet seat. I opted to go home just to pee. It stunk very badly also. No mats on the floor, so be careful, or you'll slip. My daughters friend said the men's bathroom was equally gross. Inside: No lounge chairs. Just hard plastic chairs like you would find at Walmart. The umbrellas for the tables are old and have holes in them and stains, and the tables are plastic and wobbly. The rest are wooden picnic tables, which isn't too comfortable for a day at the pool. Several trash cans, but only near the entrance. Inside, you also have the same landscape issue. There isn't a clean concrete place around the pool. It's full of pebbles, leaves, and rocks. It honestly could use a good sweeping. Paint is also chipping. Lifeguards? My kids are teens, as a stated, but I've noticed the lifeguards more concerned with having their friends sit near them during their shift and talking, than watching the pool. Example, people with huge rafts just bumping into everyone. I don't mind the rafts, but when it's their friends just sitting there while they "work" it's annoying. Long story short.... I'll be finishing out my membership here, sadly, and then going back to my MUCH NICER, MUCH cleaner, pool next year. I honestly don't even like coming due to the lack of cleanliness, and nowhere to sit. If you want to lay down, it has to be on concrete, and chances are, you're going to be laying on gravel/pebbles. Oh, and the slide for the kids? Unsafe. Very wobbly. My son wouldn't go down it again. The whole thing shook. It would take seconds to tighten the bolts.

    From the owner: Fun for the whole family. Come enjoy our 220,000 gallon pool with two diving boards and a kids…read moreslide. We also have a full service snack bar available with everything from burgers and chicken fingers to ice cream available.

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    Olympic Park Pool

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    North Roanoke Swim Club

    North Roanoke Swim Club

    2.0(2 reviews)
    9.9 mi

    This was quite the interesting find on our trip to Roanoke. We traveled to Roanoke right in the…read moremiddle of Covid, and planned to spend time at our hotel's pool, but, well, covid...and the hotel pool was closed. We searched to see if there were any public pools open in the area (preferably outdoors to help with social distancing), and came across the North Roanoke Swim Club. It fit the bill- it was a pool, it was public, it was outdoors, it was reasonably priced (especially if you went later in the afternoon, which was fine for us). It is a little weird to come upon a public pool smack dab in the middle of a subdivision, but we felt relatively safe, as it wasn't particularly crowded, so we could keep our distance from other patrons since masks don't really make much sense in a pool. There wasn't a lot as far as extras-a water slide (that looked a little wobbly for my taste when others went down it), and a covered picnic area that was being set up for a birthday party while we were there, but, if a pool is what you're looking for...a pool you shall find!

    I'm very disappointed as a frequent visitor. I booked my wedding reception here, we had a very…read moreunfortunate event take place while on our honeymoon, that cost us alot out of pocket. I previously had payed a deposit for an after hours pool party. The deposit was $100.00, the party was going to be $300.00. After everything that happend which made it impossible for us to go on with the party, I had to cancel. This cancellation is well within notice. We had paid our deposit two weeks prior, and recieved a receipt. Susan, one of the owners had emailed me back "Im so sorry to hear that. But we would have to keep the deposit. Good luck, Susan". If it would have indicated anywhere on the Website, Application or any Emails that it was non refundable, I wouldnt have been so shocked. There's nothing indicating that the deposit is non refundable anywhere at all. There is one small "underlined link" that says "pool rules" that you can not click, or find anywhere on the website. I would understand if I had canceled a week before, but there is no available information. Be weary when booking a party, there is no clear information, or a contract to sign. I am out $100.00 which may not seem like much to most, but for my husband and I, it's alot of money. I didn't expect compassion from these wealthy owners, but I do expect a clear written agreement, or at the very least clear terms and conditions on the website or application. They got us for $100.00. Pure Greed, and Sheisty buisiness from wealthy owners.

    Photos
    North Roanoke Swim Club

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    Spring Run Swim Club - swimmingpools - Updated October 2026

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