Scheduled service, but when I called to move it, was told I didn't have an appointment. I can't trust that type of customer service. I live 40 miles away. Imagine if I got there and was told that. No thank you read more

These Yelp reviews as a whole do not represent my experience with Springfield GMC. I bought a Manufacturer Buyback Chevy Bolt from them sight unseen, Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience. read more

I had the best experience buying a used car here. Very friendly and knowledgable staff that are willing to work with you. Becca was quick to respond, patient with all of our questions, and made the process enjoyable. Would definitely recommend! read more

Potential new car customers beware. Was entertaining the idea of trading in my nearly brand new Durango for a new truck and I was offered about $12,000 less on my trade then what is fair market value for the vehicle. They made it abundantly clear that they only care about money as they were showing their greed. So if you're going to be trading your car into them make sure you get a second opinion on the value because they will clearly try to rip you off. Pretty sad that they're willing to let a new customer walk away over being greedy read more

Springfield Cadillac GMC - Car Dealers Near Me - North Springfield, Vermont

Car sales can be tricky and often times the sales people are not as personal or transparent as we would all hope for. This story started in December of 2022 when I was searching for a specific Yukon and it could not be found in my home state of CA. The dealerships in CA have really taken advantage of the short supply of cars and have started marking them up for thousands over MSRP. After a failed negotiation with a CA dealership, I submitted a request on a particular SUV that was shown on Springfield's website. Unfortunately, that SUV was sold but they stated there was another one on order and if I wanted it, I could buy it. I asked lots of questions and the deal was very fair and I soon after placed a deposit on the SUV. Fast forward a few months and the car was in production and soon after arrived at Springfield Buick GMC Cadillac. Becca Ferland was my sales person and she was honest, transparent and went above and beyond to help me get this car purchased and also shipped to CA. I could go on and on with this story about "MY" failed attempts with shipping companies but Becca actually made it happen. Becca returned my emails and my calls and assisted with the coordination to get the car to me. Becca went above and beyond after the sale was complete and her goal was to get me that car. Now the car is successfully on the transport and headed to CA. Thank you Becca for all you did. Your customer service was amazing and restored my faith in the car sales industry. read more

I leased with them 3 years ago. My salesman had since left. Melanie (not my previous salesman) contacted me a few months ago to start looking at a new vehicle. I have never in the last 35 years of buying cars. Ever had such a disinterested salesperson. Took weeks to respond to an email. During Covid is tough enough. But to have a one sentence response to emails that took days to answer was frustrating. The last email took her over a week and a half to respond. Still only gave me a vague response that turned out to be far from correct. At the same time I started dealing with another dealership who was quick to respond and bent over backwards to help me. As a disabled driver I was anxious to buy. This dealership I have to say didn't earn my loyalty. My sale went to Della in Queensbury NY. If you are near there I'd use them over Springfield. Or at least use a different salesperson. read more

Ok,here goes.....I only gave one star because I had to give at least that. This place is a disgrace! They lost all of their excellent long time employees. Brought my car again for the umpteenth time in for service 12/23. Had a loaner.....not a very comfy one... called on 12/26 to see when my car wild be ready and they hadn't even touched it! Really? 2 1/2 days and nothing? They finally finished (or so they say they did) and had a very nice elderly man deliver it to me. Service Parking brake light was still on and the paper work said it was fixed. Sad excuse for a dealership... Took my business to Key CHEVROLET read more

Please avoid this place at all costs!! My fiancé owns a 2017 Terrain with 70k miles. And has an extended warranty through GM. The car has a massive oil leak, A mechanic said it's due to the oil pump. Springfield refused to tow the vehicle there from Lebanon. "Drive it down and leave it, we will look at it when we can. But we are two weeks out from any service appointments". That's not an option considering anytime it moves it spits at least a quart of oil. They have no loaner cars available and cannot even commit to a timeline past 2 weeks on even looking at the vehicle. We both work and have opposite schedules. Between the stress of trying to get this resolved, and being out of a vehicle for who knows how long? This will be the last time anyone in my family purchases a GM vehicle. It's a shame because she has purchased three vehicles and had a Lease from Springfield GMC over the last 10yr. Anyone considering this dealership?should be aware they cannot honor any commitments made from GMC in regards to service/loaner vehicles. They stated that GM pulled all their loaner vehicles because the dealership had "low inventory" which makes absolutely no sense. Any single mother's or 1 vehicle households should especially stay away from this dealership. If you have an issue? you will not have a vehicle, or any timeline on when your vehicle can be fixed. This is especially hard and unacceptable for anyone living in a rural area..... The two other warranty issues were just as painful to deal with (one had the vehicle stalling out randomly in the middle of the road). That was only fixed in a timely manner after almost being T-Boned at an intersection when it stalled and lost power. Although - those issues didn't run the risk of the engine blowing up. If you must deal with a Chevy/GMC dealership in the upper valley??? Key Auto in White River Jct is literally a night and day comparison. They seem to actually have compassion for their customers and was able to get an appointment ASAP. **Edit you can't continue to blame Covid, you haven't had loaner vehicles in over two years. read more

Have worked with a lot of service centers and this one fits the mold of the classic dealership. Work with them only if you are OK getting over-charged and having high pressure sales to sell you a new car. They don't even take the time to understand what you want in the new car, only focus on selling you something they have on their lot. Do not recommend. read more

For future reference if anyone needs to buy a vehicle NEVER go to Springfield GMC Auto saver. They continue to lie on top of lie on top of lie. They are the WORST dealership to ever deal with. To continue to sell large trucks and not have the same truck to replace it with is RIDICULOUS. These trucks are used for work. Peoples life depends on their truck for work and to think, at time of sale the place preaches that during service you will receive "the same vehicle in value as your purchase" BULLSHIT! It's all BULLSHIT! More lies! They don't give a crap about you. Update: It went from bad to worse. They have refused to fix my husbands truck and refuse to service any of our vehicles simply because we posted an honest review. Even though we have brand new vehicles recently purchased and have free services still available. Instead of trying to improve themselves they just try to "get rid" of the bad apples. There are WAY better dealerships out there. Go to the smaller ones and support locals. Not these big wigs who do not stand by their word. read more

Feeling like an idiot after I cancelled an appointment at a different dealership because this one had higher scores!! It took a week for them to diagnose a dead battery when I brought it in and stated I had a problem starting it, jumped it etc etc. Heard nothing for several days. After repeated calls, no one had even hooked it up to the computer yet. They claimed that they tried to contact me. There's zero record of their calls in my phone. So it never happened, oh, except for one single text message which I called immediately after, 5 days in, to "request permission to change the battery". Which I'm told they'll do right away. 24 hours later no one could tell me anything or if it was even done. 5 hours after that, it's finally done and at the very end of the work day they say it's ready to be picked up. Sorry it took so long. Would they have left a man waiting a week for a dead battery? What do you think? I'll let you decide. The individual I spoke with said that they took personal offense to my feedback stating they've been working with them 23 years. Do you think after 23 years of experience they should be able to diagnose and fix a dead battery faster than a week later? If not, would you trust them with anything more complicated? I'll let you decide. Don't believe the hype on this service department. Go to Rutland. They'll get you in a week sooner without the bull. read more

Avoid. Called and got a quote for a simple maintenance on my vehicle. Was quoted $150 and scheduled my service. When I came in they attempted to up sell me and then when i just asked for the service i schedule they changed the price to over 300. Absolutely shady business practices. Avoid avoid avoid. read more

Was looking at buying a vehicle I stood at the door for 15 minutes until someone even recognized me what a joke! They are stuck up and act like their shit don't stink terrible business COMPLETE JOKES! read more

My F350 broke down up in Springfield, and the person driving it took it to the nearest place that seemed like it could handle a truck that size. They installed new brake calipers on the rear tires backward, causing it to turn into a smoking mess a few hundred miles later. Took it to the place I trust closer to my home, and my $1700 repair from Springfield GMC Buick ended up costing me another $1250 in parts and labor to re-repair. read more

Firstly, I am not an aggressive or negative person. I am almost always satisfied with what I get. However, this was a pretty egregious situation I found myself in yesterday and felt a need to warn others of this. I called in advance to view a vehicle and set up an appointment for later that evening to come see it. I had to leave work early and make an hour drive South to see it, but when I got there... they couldn't FIND the vehicle. It took them 40 min to realize that they had moved it that very day to a different dealership they had in Bennington, VT. I obviously didn't have the time to spend to do that, and when I left, the sales manager was pushy about asking me why I wasn't going to come back the next day to look at it or what other dealerships had that they didn't. The sales people (not manager) I talked to were nice, but there is a clear lack of communication at this location that cost me a lot of time and effort with no reimbursement or sympathy for my effort. read more

2019 my son buys a GMC 1500 from Springfield Buick 's GMC and paid $11,500 for it. They even kept it for over a month to get it ready for him. He drove it 20,000 miles and it cannot be inspected. Springfield Buick a GMC offers him $1000 for this truck? Absolutely unacceptable business practices. read more

Not impressed with service. Had my new Cadillac in 2x and they keep telling me it is fixed. No it is not! These are minor things, not rocket science. Now I can't even get them to call me for a third appt. so they can "fix" my car. First and last time I buy a car from here. read more

Went up to buy a '14 Jeep Unlimited. Found out it had some issues, bad battery, bad radiator, flat spare tire, etc..etc.. They were asking $29k without anything being fixed, wouldn't negotiate a dime on price. I could have bought a brand new one for $30-$31!!! Salesman was supposed to have the jeep waiting for my10am appointment, it finally showed up 20 minutes later. Sales manager was less than desirable, but have always had good dealings with Luke. I did buy 2 vehicles within the last 6 months from them, but after this last trip up there, think I will find another dealer and never go back. I guess they don't like making money. read more

These crooks deserve negative stars. I bought my work truck there brand new in 2019 and this has been the worst experience I've ever had and it's still not resolved. The front two cabinets leak water whenever it rains or splashing puddles, also the lift gate was leaking hydraulic fluid and stopped working because it ran out. I was trying to get them to take care of it under warranty but they kept giving me numbers for places they claimed could fix it under warranty but they were not a business anymore or something because they wouldn't return my calls. So finally they gave me a real number for a place(Hew's in Bow,NH) that is over 2 hours away from me and when I wasted a day to try to get both problems solved on warranty they said the lift gate blew an o ring so they just replaced that and said the doors on cabinets needed to be tightened (but that was clearly not the problem you could tell it wasn't coming in from there based on the water streaks) and then I quickly realized the cabinets still leaked so I tried to schedule another appointment but they didn't get back to me for awhile and weeks went by and the lift gate starts leaking again.. so then I had to repeatedly call and email them to waste another visit to Bow, NH and this time I stayed to watch because I didn't want it to happen again and when they had it on the lift shining a light from inside of cabinet you could see light through holes in wheel well where whoever welded frame to body burnt holes right through on both sides. They patched the inside with metal (while leaving outside wide open) and replaced o ring on lift gate again but said maybe it happened because vent cap was not venting so they replaced vent cap also. And sure enough another month or so down the road it happened again and the cabinets were still getting water inside where my tools live!! This time I have to email Hew's and copy the service manager at Springfield and communicate how much this has been slowing my business down and how I need it taken care of as soon as possible getting into heating season the busiest time of year in the plumbing and heating trade. So they agreed to get new lift gate and they have been telling me they're waiting on new one to come in for weeks and they've had it over a month. And they said the door gaskets were where water was coming in from but after seeing the holes from the crap weld job I'm not convinced because it creates a water trap between the two layers of metal and once water gets in it probably seeps through the holes on inner layer that hold shelf brackets. They even made it seem like they were doing me a huge favor by giving me a lender with a tunnel cover while I'm paying for a truck that is worth almost double what they have me running right now and I'm also loosing money on my jobs I've already committed to the longer they screw me over with this. Another really messed up part is the tunnel cover has a tear right towards the back so my tools are still getting wet! So I paid roughly $54,000 for a gmc 2500 with leaking service body and leaking lift gate that renders the truck almost unusable when it runs out of fluid because you cannot even in-latch tailgate because it would sag to the ground and be stuck there. It's almost been a whole year and I'm still dealing with these factory issues. Every time I call they say the managers are busy I leave messages and don't hear anything back. I'm ready to call my lawyer and take this to court I'm so frustrated... so if your a small business owner in the trades DO NOT BUY A TRUCk HERE!!!! They only care about satisfying their big clients like ARC mechanical and whoever else they're stroking. read more

Terrible customer service. I emailed saying I was ready to purchase a truck and got no response other than some standard auto-reaponse saying someone would be in touch. I emailed again this time getting a response Melanie Rugg. She asked several questions to which I replied with answers, again saying I'm a cash buyer and I'm ready to go but I just needed to know the total price. Several days have gone by and no response from Melanie or anyone else. I work hard for my money, I shouldn't have to work this hard to give it to them for a truck! read more

DONT DO ANY BUSINESS HERE!! We brought our SUV in for a relatively simple repair after it broke down on US 91. It literally broke down from the same repair several days later. We refused to pay for the same issue twice so they delayed giving us our car back for nearly a month! They never gave us a receipt from the second visit because they NEVER REALLY FIXED IT! We had to go back to our local mechanic (who we should have had it towed to begin with). Our car has never felt the same. If feels like the movie Goodfellas up there- these guys were only focused on sales... totally rude, slippery, shady business practices. They stood out front like a gang looking for who they could screw over- didn't even bother to open the door for me when they were right next to it! This is no local business- this is a dealership owned by a corporation aimed at taking over the northeast. Go to Keene, NH for Chevy/GMC repairs! read more

This place is the worst of the worst! They took advantage of my elderly parents so badly it was despicable!! They gave them $3000 less on their trade than it was worth, then gave them a DIFFERENT VEHICLE THAN THEY ORDERED!!! Stay as far away from this place as possible!! I wouldn't take a car/truck from these scam artists even if it was FREE!!! read more

Bought a truck from these guys, my salesman was Chris Olsen. Paid top dollar, didn't even make a lower offer. They delivered it, and forgot to take the dealer plates back. They asked for the plates back, so I sent them, $10 postage and 15 miles round trip to the PO. Now they won't reimburse me for the postage. All I get is a bunch of electronic sales emails, and I'm pretty sure I'm the joke around the office. Maybe this will focus their attention. July 23, 2016 It did. Got a check today, accompanied by this email from general manager Luke Mattern. You actually got a great deal on the truck and the plate has nothing to do with it. It must be amazing to have gone through life without making any mistakes Mr.Waite. I appreciate your help in returning the plate that was inadvertently left with your vehicle. I will make good on that $20.00 because that's the kind of man I am and that's the way I run my business. It is amazing though, in this day and age that you can do great things and nothing is posted or mentioned, but make even the smallest mistake and you everybody goes online to hash out their minor inconveniences. Thanks for the help. A check will be on its way. Brenda, please send Mr. Waite his $20.00 and an extra $5.00 for his time to post online. My reply Thank you. I have been trying to get this squared away for several weeks,(at least 3) and my first emails were as pleasant as could be. After receiving no response for a week, I said I wanted a check within a week or I would take "further action". Still nothing. Sunday I made a negative post on Yelp, and the ball is now rolling. I make lots of mistakes, but I try to remedy them as soon as possible, and certainly don't need to be coerced into doing so. read more

I had service done on my vehicle at the GMC dealership and their technician left my car UNLOCKED overnight on their lot, and one of the fine citizens of Springfield walked through the lot trying doors of vehicles and found mine was open. He subsequently stole personal belongings. The suspect was identified through video surveillance but has not yet been arrested But, my real issue is that GMC is saying that they are not responsible for any loss or damages. I asked them to reimburse me the cost of the service that they had provided and they have continued to decline any reimbursement. If they had secured my vehicle this theft would not have occured. read more

The worst experience we've ever had with a car dealer. We went to the dealer ready to buy a car. All we needed was the final price and an amount for our trade in. After explaining that we needed this deal to be completed quickly we did not hear from them!??? After calling many times and speaking to the manager, more than once, we still have not heard back from them with the information we needed to complete the deal. It's been six days since we were there and 3 days since the manager said he would call us back and never did. We will be contacting the owner of the dealership and also making sure that GMC is aware of the business practices that go on here. I guess their business is so good they don't need ours. Some good advice for future GMC buyers ... go to Brattleboro Auto Mall they want your business and are professional! Please don't waste an ounce of your time at Springfield Olds, Pontiac, GMC!!! read more

Attempted to get info on a new car and asked questions via their website, received automated email response. Replied, never got a real life response. Now every Wednesday I got automated emails from this salesman. I purchased a vehicle from a dealer over 2 hours away as they gave me great service answering questions, but I don't want to have to drive 2 hours to get my car serviced..... Move ahead 6 weeks, wanted to give this dealer another chance with having them do my service, and 3, yes 3 different automated responses based upon online service request. Replied to all of them, and not once has any of the 3 service tech/managers replied. Even made an appointment online, and nothing for 'live' response. This place is as bad as people say, huge inventory, worst customer service ever (based on they can't be bothered to actually reply). Never knew that replying to emails is such a difficult task. Hate to actually call them, probably get forwarded to India. read more

Couldn't believe how accommodating they were. Got there a little late on a Friday night and they all stayed until after 9pm to make sure I got to drive it home. Honestly couldn't have asked for a better experience. read more

I was nervous going into a dealership because last time I bought a new car the sales associate was aggressively trying to sell me a car I could never afford. But going into Springfield GMC they were all incredibly nice with a relaxed atmosphere. I will definitely be buying my next truck from them. They answered all my questions, even the stupid ones. Very nice and helpful. Ask for Eric! read more

Had a really great experience ,good follow up to all questions and dealing with service

Even though Springfield is over an hour from where we live, we choose to go there to shop for a new car. We have bought a few from them and have gotten good customer service in the past. This time was a pure hassle from the beginning. We bought a 2018 VW Tiguan that was traded in there. It only had one set of keys. It took us MONTHS to ever get another set. Christopher Olsen promised that he would send us a $50 check because of all of the hassle that we went through. We never saw this check. He ignores all of my texts and emails. I had thought we would drive all the way to Springfield to have this car serviced but now I would rather go elsewhere. I don't think we will ever go back there which is too bad as my husband loves his GMC trucks. We had good experiences there in the past but this time everything has been a hassle from day one. It wasn't just the keys either. My car was picked up where I work to have the first things done to it. It wasn't delivered back when Chris said it would be. It was brought to me a day later at home. The oil change light was not reset when supposedly the oil was changed. I had to live with this light for months. I am very disappointed in this dealership now. read more

I was viewing their website when a GMC pick up caught my eye. I called and spoke Nick and after asking a series of questions about the truck i made a appt to go see him and and talk about buying the truck. The day of my appointment it was snowing so i called and to tell Nick i was going to be late, when the person on the phone said " Nick is not in today ". I said to him thank God i did not drive 2.5 hours up there and find out he was not there. I asked him to leave Nick message to call me that following Monday to reschedule. The night of my appointment a good friend hit a tree on a snow covered road and totaled his car. He asked I he could come with me he wanted to buy a new truck, i said sure. That Monday Nick and I spoke and we agreed to make it for this Saturday and i told him I was bringing a friend that wanted to buy a new truck, he said great. I called Nick this morning to confirm our appointment for this Saturday and they told me he was not in yet, i said thats ok i want to confirm my appointment with Nick for this Saturday he has a truck set aside for me and he is going to help my friend find what he is looking for. The guy on phone asked can i have the stock number, i did not have it so i gave him my name and he said yes i see the appointment for this Saturday, however the truck was sold!!!!! I said excuse me, sold, he said "YEP SOLD" . I asked him why i was not called and told someone was looking st the truck i wanted to buy, he said "not sure". I dont have to tell you that i was very upset with how this went down. He then told me that sorry nothing i can do, these things happen with these types of trucks. I told him it was not professional way to handle a business deal, i said if i got a phone stating that someone else was looking at the truck i would have given Nick a deposit over the phone, but for him not to have them COMMON COURTESY to pick up the phone and call me was a complete disgrace. I would not buy a lug nut from this dealer. read more

DO NOT BUY FROM THIS DEALER! I saw a Escalade on cars.com with only 5600 miles so I made an offer and they accepted. The lady said that she would hold it for me till the next day when I was selling my car if I would do the credit app. I said that was fine. They ran both my wife and I's credit and called to tell me about the approval. They said all we will need is the mileage off your car and the selling price. He then said and the mileage on the escalade is and he spelled it out 2 8 4 4 4! I said excuse me?!! Your listing said 5,600 miles. He said yeah I was wondering about that. He said he asked someone and it wasn't correct. I said that is over 3X the mileage as listed on your website and on Cars.com. They then offered me Scotch guarding for the car and a $700 warranty for the "trouble" . I never would have allowed them to run my credit on my wife and I and wouldn't have even come close to buying it for the offered price if they would have had the correct mileage. After saying that I was upset and they had already hit my credit lowering my score they said "well it's a good deal anyway and if you don't want it let me know they are going for a lot more". The vehicle was no longer a good deal they offered basically nothing for their fraudulent false advertising and now I have another inquiry on my credit for 7 years because multiple people at the dealer we not doing their jobs! GOOD LUCK! read more

I had a bad experience with their service department. I confirmed my appointment and loaner car the previous day. I explained my reason for confirming the loaner. I was told everything was all set. I worked late the night before and got up early to be early and after driving 1 hr I was told I would have to reschedule...meanwhile there were to loaners be loaded up in the parking lot while I was there. I did have a decent experience buying a different vehicle last year, but this experience was bad and has changed my opinion of the company. read more

One of the worst experiences with a dealership. To begin with, I drove 2 hours to see a used vehicle at the beginning of December 2015. After taking it for a test drive and talking to the salesman, I was directed to the Sales Manager Jason Nolin. During my conversation with Jason, we were interrupted several times by fellow employees. In fact, one of those employees that came in, made several inappropriate comments to Jason about a fellow female employee at the dealership. At this point I felt very uncomfortable and was disgusted by the lack of professionalism. In retrospect, I should have brought this to the attention of the General Manager, or at least confronted Jason regarding his lack of professional conduct and failure to discipline this fellow employee. I decided to proceed with the purchase of the vehicle I had test driven, and after a few days called to speak to the original salesman. At this time he was not in, and instead was given a call back from another salesman. After discussing my offer with him, I was told he would have to check with the General Manager and I would receive a call back. About a week went by with no response to my original offer, so I called the dealership to see if my offer was being considered and talked with the salesman I originally dealt with from the test drive. We worked out a deal over the phone that I accepted and I informed him I would like to pick up the vehicle on Monday December 28. I was supposed to receive a call from him on Wednesday the 23th to give him my information for the loan, but instead got a call on the afternoon of the 24rd, Christmas Eve. I told him I was busy with my family and we agreed I would call back on Saturday the 26th to give him the information. I called and left a message on the 26th and did not receive a call back. The following Monday, the 28th, I called the dealership and asked to speak to the sales manager to discuss my issues with the lack of communication. As I was talking with Sales Manager Jason about my frustration with the lack of communication from the sales people, he immediately transferred me to the original salesman. After all of this I still decided to go forward with the deal. The salesman and I worked out the details and he offered to send a truck down with the paper work to be signed on either the 28th or 29th so I would be able to pick up the vehicle on Wednesday the 30th. On the night of the 28th, I received a voicemail from Jason informing me that due to the upcoming inclimate weather they were not going to send a truck. I returned Jason's call and told him I understood and agreed with him regarding the risks of sending a truck in bad weather. As I began to discuss with Jason my frustrations about this month long ordeal, he interrupted me before I could get a single sentence out. At this point I lost my patience and told Jason "I'm the f**kin customer and I don't deserve to be interrupted". Admittedly I should not have used that language or tone, but at this point I had reached my breaking point. Because he is unable to handle a little pressure put on him by an unsatisfied customer, Jason told me to buy a vehicle from somewhere else and I told him that is exactly what I will do. So because of Jason Nolin's complete lack of professionalism, he's screwed his salesman out of a done deal. STEER CLEAR OF THIS DEALERSHIP. They have little to no customer service even though they preach as if they are the best at it. read more

I will start out by saying I got a great deal on the vehicle I purchased from them however the salesman Jason nolin specifically​ said the warranty I was purchasing with the car was bumper to bumper for 12months or 12,000 miles which sweetened the deal and convinced me to come back the next day and purchase it. Fast forward 6 months and I find my warranty paperwork​ after recently buying a new set of tires for the vehicle only to find out that he sold me a basic guard warranty instead. I take full responsibility for signing for it without thoroughly reading the warranty paperwork but I also feel a bit cheated because he lied to make that sale even though he'll never admit it. I reached out to him for 2days before hearing back from his finance manager and the general manager of the dealership. I felt my conversation with both of those individuals was civil and progressive however when the g.m. said he'd pull my paper work and call me back on Friday the call never came even after leaving him msgs throughout the day with his staff. I left another comment on Springfield auto marts Facebook page about not receiving a call back from the g.m. like he said and he proceeds to finally get back to me via the comment thread and accused me of blackmailing and threatening his dealership in exchange for something. His sales manager Jason nolin Finally returned my call 3 days after i originally started reaching out to him and he was beyond rude and twisting facts about the deal I got on the car when his g.m. gave me the real numbers the night before.long story short I used to like everyone at that dealership and what they stood for because they were awesome but now in order for me to say that I must exclude Jason nolin and Luke matten as well after his comments tonight which contradicted the conversation we had the previous evening. If you are in the market for a new truck or a luxury vehicle go anywhere but Springfield auto Mart and if you are impartial to going there make sure you don't do a deal with snake oil salesmen manager Jason Nolin. He will blow your phone up to sell you a car but if you have an issue with the deal you have to leave negative feedback on Facebook to get your phone call returned. And Luke if you decide to read this let's be clear this is not a threat or any form of blackmail. I am simply stating my personal experience I've had with your dealership and the only concession you can offer at this point to make this right is a sincere heartfelt apology but until then I will leave my review of your dealership everywhere that people check for reviews of your dealership . read more

What a bunch of clowns! i have bought over 50 cars in my life and never had as dysfunctional experience as this. I emailed them and asked 3 specific questions and asked that the email or text me back as i was traveling. what i got was a one voice message and a litany of emails addressing everything i requested but the information i asked for culminating in a nasty email from manager Jason Nolin accusing me of not being serious about buying a car from them because i wouldn't come in to see them. Fortunately there are reputable dealerships out there. Do not waste your time with these guys, i certainly won't. If i wanted this kind of entertainment i would go to the circus. read more

Very happy with my experience at Springfield Auto Mart. I dealt with Donna as a salesperson. She was very accommodating and customer oriented. Any request I had about the vehicle she made sure was answered. I got the pleasure of meeting Luke (general manager) at the end of my time there and was greeted with a smile and a handshake. I would recommend anybody to Springfield Auto Mart in the future. read more

They gave us the best price and trade in, when compared to others. As a result, we purchased two new vehicles. Our entire experience at this Dealership was exceptional. The salesperson was extremely knowledgeable and pleasant, which made our experience stress free. We highly recommend this Dealership. Even though we live an hour away, we are quite confident that our dealings with the service department will be the same. read more

Took car in for servicing. It was fine. Customer lounge seems new. Pricing was OK. However in used to getting my car back washed but that wasn't the case here. read more

If I could give negative stars I would. They are the perfect example of let the buyer beware. Take a mechanic and someone who knows about plows with you when you look at vehicles to buy. They will sell you used up junk plows and not stand behind what they sell. It has been a year and they ( Luke ) made promises and nothing was done over and over and over again. Buy your vehicles someplace else. They CANNOT be trusted. read more