Should be 0 stars Purchased a 2026 CX5 Premium…read moreI have so much to say but it gets too long. Buying a car from this dealership was one of the worst experiences I have ever had. I was all set to buy a car from Autex Mazda in Keene, but I was not crazy about the color selection they had. The one color I wanted was on their lot. Biggest mistake of my life. Mcgee was great before I got to the lot. Contacted me almost daily to get me there. Once there it all went downhill. I never had the salesman's full attention, I felt like I was intruding into his day. I got zero effort from him once I picked the car I was going to purchase. (good thing I knew what I wanted) He never took any time at all to explain the warrantee, never offered or talked about extended warrantee, never took the time to do a walk around to show me all my car could do and all the new technology included. I expected to go back to the office to finish details of the sale, instead he sent runners to my house with the car and pages to sign. I thought he was coming to finish up. I should have sent them back, I was unprepared to deal with that and honestly felt uncomfortable about it. That is on me for not speaking up. The next day I was getting emails with forms for me to sign that should have been done before the sale was finalized. They just wanted my money, once they got it, they wanted me gone. I had some issues with the car. Went to the dealer ship twice. service dept was condescending as hell. Argued with me about the issue being with me. That being just a woman, the car had too much technology for me to understand. Said my issue was either I didn't know how to correctly push the button on my phone to engage remote start or it was my cell service. They thought I was too dumb not to know the difference between cell service problems and app problems. When I sent a letter to the GM about this, he responded by calling me Karen, that was not a mistake. With the way the service dept spoke to me, this is the atmosphere at this dealership. Next day I was argued with again by another man in the service dept telling me it was my cell service and nothing was wrong with my car or the app. They clearly didn't want to work on my car because they either didn't know how to fix it or knew they couldn't but instead of being upfront and telling me there was an issue with the APP, they blamed it on me. I had been in contact with Mazda customer care center. They admitted they were having issues with the app but were working on it. I received notice from Mazda a week later telling me a new software update was available, and I had to take it back to the dealer. I told her I would never step foot in there again. She made my appointment at Autex. It is now fixed. Autex were wonderful, even if I didn't buy it from them, they care about their customers and their satisfaction. So Mcgee, do you feel good blaming the issues on your customer when everyone knew it was with the Mazda app itself? Great business tactics. Perhaps a meeting with HR is in order

The pre buying experience was very good, responsive and prepared when we drove 2 hours to buy the…read morecar. The unfortunate and frustrating part of the car buying experience was trying to get the car registered and insured. We had to call and prompt the sales person, sales manager and dealership manager to get the appropriate paperwork. No one seemed clear on the process. The sales person did drive the paperwork down to us, however, we received at 3pm on the last day we could register the car. We couldn't drive our new car for a week due to the lack of understanding nd follow through on their end. What started off s a good experience, unfortunately ended very poorly. We won't be returning.

If you liked Pleasant Journey in Northampton, you will love Dave Arkelian at Exit 1!…read more He is honest, picks good vehicles and has more return customers than any car dealer I have known in years. His prices are on the medium high end, but that is all money that you will not spend later on the vehicle that you buy from him. For me, that is invaluable. I have had my Camry for 6 months and I have spent $0 other than maintenance. Thanks Dave!

Bought a car there. Honest. Easy process. Would recommend! Great guy! Reliable car! David is easy…read moreto work with. Highly recommend!

When I purchased the vehicle I knew there was an exhaust issue, so I talked the dealer down the…read moreprice of repairs. Come to find out there's an oil pan leak, ac needed repair, tire pressure sensor is gone on the front driver's side, breaks all around and serpentine belt. The garage said to call dealership as temporary plates were still on and see if they would make it right. When I called the dealership the man thanked me for letting him know and said goodbye. To sell a single parent with health issues a car needing shy of $2,000 of work within the first week says a lot about a company. Be careful in dealing with this business.

Great service! As I was about to pull out of the sat lot with my new vehicle the problem appeared…read more The owner immediately felt it was a battery issue and replaced it on the spot. The battery wouldn't take a charge. He told me to take a different vehicle so I could get home , 60 miles and 1.5 hrs on New England back roads. He installed a new alternator the next day and delivered my vehicle to me at my home. I thought all problems were solved. The next day, I leave for work and the battery light goes on! I return June and switch off vehicles and call Auto Connection. The owner arranged for me to take the vehicle to the local Honda dealer the next day. I make it to the dealer with a battery light on and the battery not taking a charge. The repair was a simple wire connection tightening. Auto Connection paid the bill directly and in full no questions asked. Being in the service industry and a small business owner for my entire adult life, I have very high expectations for the exchange between business and consumer and I can be hard to please. Auto Connection met with pleasure my expectations as how to resolve the problem. I was very very impressed! I would drive the 60 miles again to buy another vehicle from Auto Connection and highly recommend them!

I am submitting this complaint after making multiple good-faith attempts to resolve serious service…read moreand customer-care issues directly with Casey Chrysler Jeep Dodge Ram in Springfield, Vermont, without receiving any response from dealership management or ownership. This complaint is not about seeking a refund, free service, or compensation. It is about documenting a pattern of poor service, lack of follow-through, and complete failure to respond to legitimate customer concerns. Summary of the Issue I brought my Jeep to the Springfield dealership for a simple oil change (not part of Jeep Wave). Despite clearly stating that I would be waiting, the service took nearly an hour and a half. The only feedback I received during the visit was that the engine air filter and cabin filter needed replacement and that a tire rotation was recommended. I was not provided with a written inspection report or any broader overview of the vehicle's condition. Additionally, my vehicle was already more than a year overdue for its state inspection, and this was not noticed or mentioned during the service visit. Airbox Debris Discovery During the visit, I acknowledged the recommendation to replace the engine air filter. An air filter is a routine and simple maintenance item that many consumers can replace themselves, and I chose to do exactly that rather than pay for a basic service. However, when I replaced the filter a few days later, I discovered a significant amount of acorns and debris sitting in the bottom of the airbox. This debris would have been clearly visible when the filter was removed during service. No one mentioned this condition, offered to address it, or noted it as a concern. As shown in the image I have attached, this debris was plainly present and not subtle. Recommending a filter replacement is one thing; failing to disclose or acknowledge debris inside the airbox is an entirely separate issue and one that should have been addressed or, at minimum, brought to my attention. Prior History with This Dealership This was not an isolated incident. Over multiple years and ownership changes at this location, I have experienced recurring problems, including: Steering components on my Ram being welded during a warranty repair without my prior knowledge or consent. While I understand this may have been a manufacturer-directed stopgap repair, I was never informed it would be a permanent welded solution, which removed my ability to pursue other options or have the vehicle aligned elsewhere. Warranty reimbursement inquiries that were never answered. Extended emissions warranty questions that were never followed up on. Ongoing issues with communication and accountability across both service and management. Lack of Response and Follow-Through What elevates this complaint beyond service quality is the complete lack of response afterward: I submitted a detailed message through the dealership's website contact form, as no email address is publicly listed. I received no reply. I printed two copies of a written complaint and hand-delivered them to the Springfield location. The general manager was out at auction, so I left both copies with the service manager, who stated that action would be taken and that I would receive a follow-up call. That call never occurred. I later escalated the matter directly to ownership. Again, there was no response of any kind. It is now December, and several weeks have passed since these concerns were raised through multiple channels. During that time, I have received no phone call, email, acknowledgment, or request for additional information from the service manager, general manager, or owner. Why I Am Filing This Complaint I am a business owner myself, and if a customer of mine had been treated this way--if their concerns were documented, escalated, and then completely ignored--I would consider that a serious failure. I did not ask for money, compensation, or special treatment. I asked for acknowledgment, communication, and assurance that these issues would be addressed so other customers would not have similar experiences. None of that occurred. Based on my experience, this dealership demonstrates a consistent pattern of poor communication, lack of accountability, and disregard for customer concerns once a transaction is complete. Desired Outcome I am submitting this complaint for documentation and transparency. At this point, my goal is not resolution for myself, but to ensure that this pattern of behavior is formally recorded so other consumers can make informed decisions.

Great experience. Great prices and wonderful staff. I came in and bought my dream vehicle and left…read morein less than two hours.

Mackenzie Morton, sales associate McGee Mazda, was even better than the cars we were looking at -…read moreand that is saying a ton! Her Sales Manager Tyler Minnick, was marvelous too! Mackenzie was unbelievably helpful, amazingly patient, wonderfully understanding, and a blast to work with. Our connection started with texts and emails and moved on to in-person (repeatedly) - and it just kept getting better. She was thoroughly knowledgeable about the cars we were looking at, and we felt confident we were getting accurate information. We cannot recommend her highly enough - she made coming to MacGee Mazda a pleasure! We will be back. Kevin and Lynne

If you are reading these reviews because you are considering buying a car from McGee Mazda, please…read morestay away and think twice before walking through their doors. If you want to protect your mental health, your money, and yourself from unexpected repairs, frustration, and what we experienced as complete disregard for our concerns, please read the lower-rated reviews carefully. You may notice something important: many of the positive reviews are posted immediately after the purchase, often within a day or two, when Mazda is already texting you asking you to share your "five-star experience." In my opinion, that can give a very misleading impression of the actual buying experience. We are a military family. Last year, we lost loved ones due to several tragic circumstances. At the same time, our young daughter needed reliable transportation to her new school. We urgently needed a safe and dependable vehicle, and unfortunately, buying from McGee Mazda turned out to be one of the worst decisions we have made. If we could turn back time, we would never have purchased this vehicle from them. Almost immediately after the purchase, we discovered problems that we believe should have been identified and addressed before the vehicle was sold to us: a damaged tail light housing with moisture inside, a windshield chip that developed into a spiderweb crack, and a dead battery in the key fob. These were not things we expected to deal with immediately after purchasing a vehicle from a professional dealership. What has been even more disappointing is how difficult it has been to get our concerns taken seriously. When you need a car, they are very responsive. But once you have purchased the vehicle and discover a problem, our experience has been completely different. We trusted a dealership to sell us a vehicle that was safe and properly inspected. I honestly cannot imagine anyone at McGee wanting their own child to drive a vehicle with these kinds of problems, yet we were left dealing with them immediately after our purchase. We are not writing this review because we expected a perfect, brand-new vehicle. We understood that we were buying a used car. We expected honesty, proper inspection, and basic safety. Please don't make your decision based only on the five-star reviews posted immediately after purchase. Read the lower-rated reviews. Look at what people say after they have actually owned their vehicles for a week or two. That is when you may get a much better picture of what happens after the sale. This review is not meant to hurt anyone. It is meant as a warning to other families, especially anyone who urgently needs a safe and reliable vehicle. Please do your homework, have the vehicle independently inspected, and think very carefully before purchasing from McGee Mazda. Our family wishes we had.

We purchased our vehicle from McGee 18 months ago and recently had to have it serviced for recalls…read moreand a few items we needed fixed. We live an hour from the dealership. McGee graciously brought a loaner car to me, picked up my car, had it for a few days to fix everything, then delivered it back to me. They provided updates along the way and were very professional. This certainly beats the treatment I got from our local Hyundai dealership, McGovern in Concord, when we called to schedule the work. They wanted $500 out of the gate JUST TO LOOK AT MY CAR, then I would be charged extra for anything that wasn't covered under warranty, as he explained every reason it wouldn't be covered under warranty - - as if preparing me that they would charge any way regardless if it was warranty work or not. We have 2025 Hyundai Palisade, under warranty, with an extended warranty... and it was going to cost me $500 just for them to look at it. So grateful we, as customers, have a choice about where we buy and service our cars. Thank you McGee of Lebanon.

If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

I took my car here for exhaust repair. Steve was able to get me in next morning with short notice…read moreand for a price that was fair. He was quick and he described the whole process to me as he was working which I appreciated. He even pointed out other things about the car he noticed as well. Very friendly & knowledgeable guy. Highly recommend.

At incredibly short notice, Steve was able to perform a pre-purchase inspection of a lightly used…read morecar that I was considering buying. As a result of Steve's thorough and conscientious work, a major and costly repair that the car required was brought to my attention. Steve performed this PPI at a very reasonable rate, and I am grateful to Steve for his very prompt service and for his diligent work.