1. Springhill

    1. Springhill

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    Erie, PA

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    Springhill

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    18 years ago

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    Elmwood Gardens

    Elmwood Gardens

    (3 reviews)

    Wow I am glad that I am not the only one who is displeased with this place. We made the mistake of…read moreallowing UPMC to discharge my grandmother here a few months back. My grandmother has some weakness the doctor wanted her to get some rehab for before she went home after a fall she had in the summer. There is so much wrong that I don't even know where to begin. I could on and on writing a mile long review. But we will let all that happened be water under the bridge. What is burning me and my family now is their refusal to properly bill my grandmother's insurance and sticking us with a $2000 bill. I have tried to talk to them and ask why the are charging us as a cash pay patient. The nursing home staff are saying this insurance cut the coverage. However when I checked with the insurance there is no denial on file and the insurance has even gone the extra mile to try and reach out to the facility. The facility has refused to even speak with the insurance to help us resolve this bill. The management staff at the home are super dismissive and speak to you like we dont know what we are talking about. Even using scare tactics to make you second guess yourself when asking questions about the bill. Needless to say this is super frustrating and suspicious. It brings me more questions than answers and even more concerned about what they really did to my grandmother when she was there. If I could give no stars I would.

    We are extremely disappointed with the care and service that we have received during this visit. On…read morea previous occasion, the service was outstanding however, today there seems to be lacking. There's no communication between the staff. No one seems to have answers. We have talked to many of the staff About the direction of care and it seems to go nowhere. There are some employees that are very loving and caring, however, the staff in general just seems to be not performing on all cylinders.

    Brick and Mortar Property Management

    Brick and Mortar Property Management

    (14 reviews)

    When I first moved in July of 2023 the property manager at that time was very nice and communicated…read morewell. Now we have new property manager she NEVER answer the phone or txt there no where to go to pay the rent you have to call her so she can pick it up! it's very frustrating and I hope this get resolved I've asked her when I can be able to pay my rent online and she never got back with me just absolutely terrible.

    If I could give 0 stars, I would…read more I would not recommend this apartment complex to anyone. I paid a deposit on March 2, 2026, for an apartment that I never moved into, and I still have not received my deposit back. The leasing manager, Josephine, was extremely rude and unprofessional when communicating with me--especially when I asked about the status of my refund. What makes this even more frustrating is that the delay was due to their failure to submit the proper documents as requested. Despite having my correct address on file (which I have proof of through email), she still sent my refund check to an address she knew was incorrect. I also have documentation and video evidence of the way I was treated during this process. As for the leasing director, Courtney, she has completely stopped responding to my calls and messages, which shows a serious lack of accountability. Overall, this experience has been disrespectful, stressful, and unacceptable. I have made multiple attempts to resolve this issue professionally, but due to the lack of response and cooperation, I am now considering legal action. Please be cautious when dealing with this complex. Have a blessed day.

    Springhill - retirement_homes - Updated July 2026

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