The costumer service the lady told me she could not help me because they no longer offered the…read moreservice I needed there , Mind you I go to poyner place in Raleigh Tmobile The lady was sooo helpful immediately knew what I needed .

Advertised Prices sound good, yet the add-ons costs make their price twice what I was paying at…read moreVerison

Visited this location several times over the past year. Interacted with about 3 employees. Of the…read more3, there was a particular employee that I've interacted with multiple times. IMO, lacking customer service skills. Not that she's necessarily rude but she's far from approachable. Stoic and stern, void of direct eye to eye contact and dismisses you before confirming that your issue has been resolved. On at least 2 occasions I had to politely interrupt her to let her know that the issue we were addressing before she prematurely moved on to another customer, was not resolved. It's always a very odd transaction with this particular rep...I have no idea why. I've worked in customer service for over 2 decades so I understand the potential challenges. I also understand that customer engagement is necessary for any semblance of customer satisfaction. I will not visit this store again.

Seth was helpful x2 with myself and fiancee! He got us both upgraded quickly and efficiently with…read moreno room left for questions/follow ups as h is super thorough!