The guy who first looked at phone said it was a bad samsung product design and many went bad. He…read moresaid had take to manager to ok so samsung could pay for it. He comes back to inform us we broke it, which we didnt. Have a feeling he always says that. So our warranty wont fly there. They are rip offs and why would samsung send us here?

I called the Asurion West Bend WI office for a quote to replace my Iphone 11 screen and I was…read morequoted a price of $229.99. Unfortunately, that quote didn't matter because even though it was from an Asurian Call center that, by the way, used the west bend office number and actually confirmed the address in West Bend but the real price once i got on site was $249.99 and if i wanted "i could cancel the order?" Apparently the call center that handles all phone support and schedules appointments doesn't know what the prices are for the West Bend location? Too bad for me, based on my timing and effort to get here, that this bait and switch worked for Asurion. Just thought i would give you a warning!

Welcoming and accepting. In regards to cell phone and IPads and all that goes along with them I…read morehave zero knowledge base and a fixed budget. (Champagne taste on beer budget if you will) He was able to explain what seemed complicated to me in terms I could comprehend. And I am walking out with purchase and plan that I am satisfied with and feel confident I made well informed choices within my budget.

First off, I'm satisfied with the service and the phone I bought at T Mobile. Francesco was…read moreentertaining and friendly. I have zero issues with products or service, so far. HOWEVER--if you plan to switch plans, buy a new phone, or do anything that will take ANY time, BRING A LAWN CHAIR. There is NO seating of ANY KIND in this store. Dumb, irritating, and baffling. Being forced to stand on your feet for over two hours to start new service? Inexcusable. Management--you may THINK it motivates people to shop for your [overpriced] accessories, but it REALLY makes us feel that our physical comfort is of no concern to you. It screams GET OUT AS SOON AS YOU CAN.

FRAUDULENT transactions! Beware!…read more I went into the store to simply upgrade my Apple Watch from a Series 6 to the 7. I consider myself to be a fairly tech savvy person and advised to Keigan S. exactly what I was looking for. A) Per the current promo, you can receive up to a $150 credit when trading in your Series 6. B) Simply upgrading to the Series 7. This is what ACTUALLY happened: - He opened up 2 lines on my account WITHOUT my knowledge or consent instead of simply just upgrading my watch & keeping my same number. That added TWO activation fees to my account - He added the premium insurance onto the 2 lines that I DID NOT consent to which added $30 + per month to my account - He didn't take my Series 6 Watch so I could possibly get a $150 credit on my account More details below: Keigan advised there is no such deal going on with the trade in's and to just keep my watch and also advised that the watches are BUY ONE, GET ONE FREE. I knew that sounded sketchy, so I asked him again, so you're saying that if I upgrade my watch to a 7, I get a SE Watch for free? Keigan said yes and insisted that I should take the watch since it's literally free. It still didn't feel right, but I knew that I could call the AT&T Customer Service Department and verify later that afternoon. Keigan asked me what color watch I wanted and advised that he only has two colors left. I knew some watch colors were more expensive, so I specifically chose the one that was within my budget. I decided to ask him anyway and said aren't some of the colors more expensive? His answer: No. Which is completely wrong. Keigan then handed me the box for the Series 7 Watch and the "Free" SE watch, tapped on his IPAD and said "they" are asking for a $140 deposit. I asked him what the deposit was for, and he literally said I don't know? I looked into everything prior to entering the store and knew that the watch required a deposit, and the remaining amount was for taxes. He printed off what is supposed to be a receipt and handed it to me and started helping the next customer. I walked out of that store feeling sick to my stomach knowing that there was a ton of sketchy transactions going on there and I was going to get to the bottom of it - which I did. I called Customer Service and they advised that Keigan added 2 lines to my account, was supposed to take my Series 6 watch for the credit, added premium insurance to my devices, and charged me activation fees for these new lines that I DIDN'T need or ask for. I filled a formal complaint with AT&T and don't intend to stop there. I can't even imagine all the people who go into that store who aren't tech savvy or who don't look at their bills close enough to see what the "Keigan's" of the world add to their account WITHOUT their knowledge.

My father and I had an excellent experience with the store! Mike was awesome! He was the only one…read moreworking yesterday when we came in there due to a family emergency for one of the other employees. He did a fantastic job balancing people that were coming in and helping everyone out. We couldn't be happier with the service that we got yesterday. Thanks Mike for a fabulous in store experience!

Store is awesome! Everything is organized so nicely. very clean with a good amount of helpful…read morestaff. Had my account reviewed and ended up saving money off my bill!! Super exciting!! Definitely recommend coming here for everything

I went in to transfer a line and upgrade an existing line. First we transferred the line which had…read morea trade in promo that gave her a free phone. we did that and we talked about not having device protection. We then explored options to upgrade my sons phone from an old iPhone to a new one. I was told we could do the trade in and it would reduce the cost of the phone by $400. So I said let's do that. I again did not want the phone insurance and I signed and paid the taxes. After all of that he tells me oh we don't have the phone here you will have to go to Germantown to pick it up. So the next day I go to pick it up and they take my trade in and give me the new phone. I log in online and I see another phone line added. I call Verizon corporate to see if there was an error but there wasn't. The man at the Store didn't really issue a trade in, he added a line And added device insurance To 2 lines. So I go back to verizon after my two hour phone call with corporate and he try's to tell me that's what I wanted to do and it's a kids phone so just make him change his number and cancel the old number after 30 days. I said No! Since I wasn't getting a trade in I demanded I get the old phone back. I left there and called corporate to get my bill corrected and get that line deleted as I never wanted a new one to begin with. I get my old phone back and now am in the process of doing a trade in towards the phone I got that day but via corporate. Also come to find out the trade in is only $200. Oh and I almost forgot...he almost convinced me to upgrade my phone and I even paid off my installment on my current phone. I then decided to keep what I have but he said well I'm not going to cancel the order just in case you change your mind. I said I'm not changing my mind and to cancel. He didn't so I found a way to cancel online. Not getting that commission buddy. Needless to say my bill is a mess ($587). I've wasted countless hours on something that should be simple. I wasted gas driving to another store. Do NOT use this store! save yourself the headache and your pocket book from this nightmare And just drive across town.

My husband and I are both deaf and we write for communication and question and that lady act very…read morejudgement and don't want communication and they are very UNFRIENDLY to us.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Customer service was terrible. There was two people at the counter while we waited both helping the…read moresame person. When we were helped they seemed like they didn't want to help us and complained about changing my screen protected. As we were waiting and waiting 3 other workers came our the backroom and just watched. I'm so happy to know there's more tmobiles in the area. Never again here.

From the owner: Visit the T-Mobile store in West Bend and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1011 S Main St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.