She is so professional. Shows up in A timley manner. She does a great job. Was pleased with the fair price. Would highly recommend. read more

I was soooo close to giving these guys 5 stars. I shattered the screen of my 3 year old iPhone 6s by hitting it justttt right with a cast iron skillet. Within 16 hours, the screen was replaced, for the reasonable price of $100. 27 hours after that, there was a new crack in the bottom of the screen. The original screen withstood 3 years of abuse, including being dropped at least 500 times on tile, marble, concrete, and wood. Somehow, the iCracked screen could not withstand being placed on a wood dining table too hard ... for this, I should have paid the $50 premium and gone to Apple. I get that you don't guaranty screen cracks after the fact, but if a customer files a complaint immediately of a crack that occurred within a day of replacement, it makes sense to offer a free replacement. Hell, I'd even pay for the tech's time if the materials were free. A little good will goes a looooong way. But, apparently not at iCracked. read more

Andrew was great! My little sister had everything wrong with her phone and is a broke college kid...equals we need a tune up for her 5s. Andrew was FANTASTIC at fixing all of the problems...for $100!!! Water damage, bad battery, cracked screen, not charging... The only thing was the process took a little longer than expected, but would definitely do it again. read more

I dropped my phone and shattered my screen around 1pm today. I found iCracked and they charged the same as some other local places I called today. A huge advantage with him is he gave me the convenience of being able to come to my location on my schedule. Corey contacted me back within less than 5 minutes of putting in my request. He told me about their service since I'd never used it before, gave a price and told me it'd take less than 1 hour. I had a few errands to run and asked if he could meet in 4 hours. He said yes!! Same day service, very happy. He was quick, on time, efficient and added a new screen protector too. There are zero negatives, only good things to say. read more

Steven was my technician. I had to contact iCracked a couple of times before he was dispatched to me, but as soon as I was in contact with Steven, he gave me excellent, individual customer service. His communication was excellent and we set up a time - same day - to meet. He was able to quickly and efficiently fix my shattered screen. I was impressed and really grateful I chose not to attempt this on my own. He's now my go-to guy for iPhone fixes. read more

I felt devastated when I dropped my phone in my driveway and picked it up to find a shattered screen. After frantically searching on google to find it would cost me $270 through Apple, I panicked more. Thankfully, my fiancé found iCracked. I had James T as my technician. He arrived on time at a local Starbucks near my house and completely fixed my broken screen in less than 20 minutes. Not only was it fascinating to watch, but a huge relief to see the process happen and have everything explained to me. James was attentive, polite, and professional. I appreciated how open and honest he was while he was investigating the damage. I trusted him to get the job done and I couldn't be happier with the result -- not to mention at a fraction of the cost Apple would have charged. Highly highly recommend James to anyone who needs service for their phone! It may feel like the end of the world when you crack your expensive device, but knowing people like James are there to help is a sigh of relief. Would go back to him in a heartbeat, but I sure hope I don't have to! read more

I recently had iCracked repair an iPhone 6S phone screen. Shortly thereafter I found a tiny washer that hadn't been re-installed, and the battery suddenly becomes very hot during charging and dies at 5 times the normal rate. Upon calling the company, with I might add a lifetime warranty I was instructed to fill out a customer satisfaction survey and I guess hope for a warranty fairy to answer. Their contention was that since they repaired the screen and not the battery, the battery problems were not covered. I explained that most battery dysfunctions happen after screen replacement, to no avail. Lifetime warranty, if it's convenient for the vendor. read more

Fritz did a great job. Very knowledgable and helpful. Came to my home and finished all of my iPhone needs. I had three or four with problems. I would recommend him wholeheartedly read more

My iCracked technician, Fritz Oettinger was AMAZING! I live and work in a fairly remote location and Fritz worked hard with me to schedule a time and location to drop off my equipment for repair that was convenient for both of us. Fritz kept me informed about the repair every step of the way...the damage to my screen was fairly extensive....apparently iPads aren't meant to be used in amateur WWE wrestling matches between 6 year olds! I received my tablet back last night in perfect condition via ups and I couldn't be more pleased. I would unequivocally recommend iCracked and more specifically Fritz to repair any of your damaged devices!!! read more

Several months ago, I set my iPad down on an unstable shelf in my garage and it fell several feet and hit the concrete. Didn't break, yahoo! On New Years Day, I'm sitting on my couch (soft) wrapped in a blanket (soft) with my iPad on my lap (also soft). The remote control fell off the arm of the couch about 8 inches on to my lap. Thank goodness the iPad was there to catch the fall. Based on how shattered the face of my iPad was, it would have left a ginormous bruise! I immediately googled "I cracked my iPad glass" (iPad was still working) and came across the website iCracked.com. It looked promising so I clicked on the "find a technician near you" and entered my info. In less than 5 minutes, I received a call from Jason. On New Years Day! We talked for a couple of minutes about some of my options and potential problems, then made plans to meet so I could give him my iPad (in retrospect, I might be too trusting to hand a total stranger a piece of equipment worth hundreds of dollars). Not only did he have the glass fixed in less than two hours, but he smoothed out the dent from the previous drop AND fully charged my gadget before returning it to me. This is a pricey service (about $150 for the iPad 2) but way less than a new iPad. Plus, Jason is really nice and if you read my other reviews, you'll see I always notice and like to do business with people who are really nice. read more

James was great. My iphone screen cracked while I was in town for a conference and Verizon nor the Apple store could help me. iCracked was very easy to use and James responded within minutes and came to my hotel lobby at a convenient time for me and the screen was replaced in 20 minutes. His communication and service was very professional, thorough, and complete. Highest recommendation for iCracked and James! read more

Paul was really friendly and professional. He replaced my battery(worn down) and screen( bent phone corner and coming off). He bent the corner back and got the screen perfect. He also gave me a free screen protector. Overall the price was fair, I didn't have to leave my house and he was done in an hour. It was a good experience and I'll be sure to call him if I break my phone again. read more

Great service, good pricing and very fast turnaround! Tyler picked up my Ipad2 (cracked glass) from me in Philly on Thursday and dropped it off a day later. He communicated with me along the way to make sure I understood how the icracked service worked and found times that worked for us to dropoff/pickup. Would recommend to anyone looking to have their device repaired. read more

Awesome and fast service, the warranty is great too! Would recommend to anyone that needs their screen replaced. Cheaper than a retail location and she comes right to you. read more

Fritz did an amazing job, and you can't beat the convenience of having your phone repaired on the spot! I would definitely recommend the service. Quick, easy, fast and much more reasonable than dropping my phone off at the Apple Store for a day. My phone is almost a part of me at this point, so I truly appreciated having the repair only take a quick 45 minutes! read more

These guys are awesome! So helpful and informative! They have advised me on the best way to handle both my broken iPhone and iPad and even offered me solutions on how to save money. I am repeat customer and I am sure I will be back again (due to my inability to keep technology crack free). read more

There are few people that would go to the lengths Jeremy did when repairing my ipad. He was responsive, courteous and did an awesome job making sure that the ipad stayed together. He took meticulous care in filing down edges that could have cause the screen to crack again and also made sure to do the repair right and not take shortcuts like on a previous repair by another tech. There is nobody else that I would consider using if I break my screen in the future. read more

Nobody showed up after verifying through text and email. There is no way to speak to an actual person - text can't be returned, email can't be returned, nobody answers the phone. I changed my schedule to wait for them and wasted my time. read more

Not sure if his this the right iCracked location, but my tech was Ricardo Flores. He was fast and efficient and the phone works brilliantly! Thanks so much. read more

We were happy with the service. Jason fixed my iPhone screen and even fixed the speaker, in no time! I would definitely recommend this service. read more

I desperately needed my phone fixed after I attempted to fix the cracked screen myself-the day before my housewarming party of course! I had never heard of iCracked until it popped up in a Google search and I figured I'd give it a try. I requested a quote and received a response within a few minutes from a tech,James Tanzar. He called me to learn about my problem, gave me a reasonable quote, and set up the appointment. He met me at my place at the arranged time-within a few hours. He fixed it right before my eyes. He was professional and friendly. I highly recommend iCracked and James. read more

Brian came and fixed my phone, right at work today in 20 minutes, quick and professional. The screen was completely cracked, it looks like new and works perfectly now. Very impressed! read more

I was really impressed by the service and quality of work done on the replacement of my iPad screen. I asked for information and received a reply within minutes. I was given a quote that was cheaper than anywhere else and the tech came to me. Ryan, the tech, was prompt, courteous and conscientious. I had my iPad back in perfect order in under 24 hours! read more

Greg did an amazing job! Fair price, fast service, excellent repair, good warranty, and really friendly. They're still less expensive than going to an apple store and the biggest plus is that they come right to you. Greg fixed our shattered iPad 3 and even gave us the option of switching from a black screen to a white iPad, which was a neat (and free) bonus. I'd definitely use them again! read more

I just had the pleasure of meeting Aaron with iCracked. Not only was the service less expensive than Apple or my cell carrier (with insurance), it also included a warranty and a protective screen, neither of which were included in my other 2 options. Aaron responded to my request within 5 minutes, had me scheduled for the next day, completed everything at my office, and his customer service was just outstanding. I was very hesitant to go outside of Apple or my carrier but I'm extremely happy I did. Thanks for saving me time, effort, and money! I HIGHLY RECOMMEND! read more

Super great friendly service and my phone is working great even though he told me it was a bad screen break.

James fixed my iPad for me. Quick, reasonably priced, and helpful! Would use them again! (Although I hope I stop dropping my electronics and don't have to!) read more

unreliable, will take appointments in advance and cancel them an hour beforehand

I used iCracked to replace a broken screen on my iPhone 6. Within a month, the screen's seal began to break creating "bubbles" all around the edges. Within 6 weeks the screen was coming off. I tried to reach out to my tech. He wouldn't return my communication. I then filed a warranty claim with the company, providing clear photos of the broken seals and clean edges to prove I'd not dropped the phone to cause the issue. They would not warranty their work. $100 wasted and now I'm going to a competitor to try again. read more

After 5 separate attempts to fix my iPad screen, which originally had a very minor crack in it), I still do not have a working iPad (screen is completely non-functional. And their supposed "lifetime" warranty on the screen has not come through for me in any way as their email support is so poor and they just keep handing the iPad off to the same person who clearly can't fix it. read more

I agreed to pay $145 to have my iPad screen replaced. The tech picked my iPad up on Tuesday and told me the repair would be completed the next day. I received a message stating that my device would not turn on AFTER the screen had been replaced. The tech ran a full diagnostic exam on my device prior to me handing it over for repair. This test yielded perfect results so I knew the problem was caused in the repair process. I finally received my iPad back 13 days later after the device had to be flown to the icracked headquarters in California. About an hour after I had received the device back I noticed that the tech replaced the screen with a HAIR UNDERNEATH THE GLASS. Therefore, I can't remove the hair as it is stuck below the glass. I would NOT RECOMMEND THIS SERVICE TO ANYONE!!!! read more

Horrible customer services when I called for a quote. They refused to tell me the price and wanted me to come in without knowing a price range. The representative hung up on me when I said I need to know a price range to repair the screen for the iPhone6 plus before I decide if I want to make an appointment. read more

Great service and very convenient. Came to my office and had my iPhone screen replaced and up and working in no time. Would highly recommend for anyone needing to replace a cracked screen. read more

I had Alan out to fix two phones. Charged the going rate but at an eighth of the time. Got the new protective case that he recommended over my flimsy plastic one. Although I hope I don't have to call again at least I know where to turn now! read more