I am unsure why this medical office received such bad reviews. I was seen almost immediately. Everyone greeted me warmly from Stacy to Paulette to Tina. Ashley who guided me to the patient exam room and did my triage/pre-assessment was very kind and patient, and also had some pretty stylish boots. For a medical office, I must say they were a stylish bunch and I let them know it, but I did go on their Casual Friday as they told me it was. The office was also very clean, smelled nice, and even was decorated for Christmas. It seems that they are quite booked because the physicals they had available to book were few which is a good sign. It's just a little bit challenging if you are a new patient (which I was/am). Overall, I just wished to say that the staff was very nice. Dr. Sarah (who is an ARNP, but i still call nurse practitioners and PA's doctors anyways lol) was pleasant and went through my health questionnaire and also addressed my cold/swollen lymph nodes concern. I also like that there is a pharmacy located behind the office as well. A nice added touch was the Christmas tree in the corner that had knit mittens on it that you could either take a pair from or donate a pair to. There is also a bulletin board that communicates things such as vaccine schedules, therapy help, and other things like a wellness drumming session which i did not know existed. I had to schedule my physical exam a few months out, but I appreciated the promptness of my appt. and the candor in which the staff demonstrated towards me. I hope this review helps start a positive review trend. read more

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I have been going to St. Albans Primary Care for over 7 years. They had a rough patch a couple of years ago with the office staff being rude but they seem to have made definite improvements as they have been amazing ever since. I see Susan Williams. I never met a more amazing health care provider. She actually listens and helps with your issues. The only reason I stayed during the rough patch was her. I have never regretted it. I also love the mitten tree at Christmas :) read more

As a patient with a clinical background (X-Ray, CT, MRI and Mammography), I have to say this is the WORST patient care I've seen. TOBY SADKIN is Extremely Unprofessional. 10 years ago, I was placed on depression/ anxiety medication to support my mental health, postpartum. Then, 2020, during Covid, I didn't go to the Doctor's unless it was an emergency, to avoid public places and avoid bringing sickness home to my family. My prescriptions were called in and renewed/refilled by phone. 2021 comes, I'm: - Turning 40 - Family Hx of Breast Ca. on my mom's side, 1st Mammogram is due - IUD is expiring this month (10 years old), and - Mental Health Medication needs to be refilled/renewed I call to make an appointment, and they tell me I'M NO LONGER A PATIENT, because I hadn't been there in 1 year. (COVID!). So, I ask to register as a new patient and make a new appointment... but They're not taking "NEW" patients. So, I ask if Dr Sadkin can refill my depression medication to get me through until I can find a new Doctor and get an appt. She said no. They cut me from their patient list, with NO WARNING beforehand, and NO UPDATE afterwards, letting me know I no longer had a Doctor. This meant a patient with no family around (besides my children) was now off mental health meds, cold turkey, no tapering, no support, no warning. This is extremely dangerous. Going cold turkey makes symptoms 100% worse. This is beyond negligence. Even after calling and speaking to the office manager, this wasn't corrected. And also, hoping the delay in care doesn't delay finding breast cancer or leave me with an embedded IUD in cervical tissue, these can be negative outcomes of this. :( STAY AWAY FROM THIS PRACTICE!!! YOU ARE $IMPLY A NUMBER TO THEM AND NOT TREATED AS A HUMAN, DEFINITELY NO PATIENT 'CARE' INVOLVED HERE. No CARE at all. read more

Waste of time. Took the day off because I had a concern and saw a worthless PA who was 45 minutes late (1st apt of the day) and did nothing to help with my problem. read more

Having gone to St. Albans Primary Care for the last 9 years, I was surprised to read the only other review on Yelp. Let me share my experiences with you. The staff there is VERY busy, but they have always been kind. They have taken messages and I have ALWAYS gotten a same day response. The practitioners I see are the BEST! Dr. Terri Nielsen and Sarah Owen N.P. are very professional, great listeners, and skilled diagnosticians. I am sorry for the other reviewers experience because mine has been the opposite. ~Laura W.~ read more