I was seen multiple times (3 visits) for acute otitis externa and was in significant pain…read morethroughout my care. While appropriate medical steps were taken, I experienced communication from PA James Brinkman, PA-C that felt condescending and not trauma-informed during an already very painful situation. A comment made during the procedure left me feeling upset and in tears due to the level of pain I was experiencing and the tone used. I believe patient communication and bedside manner are an important part of care, especially in acute pain situations. Based on this experience, I will consider seeking care at other facilities in the future.

I would be sure to ask about pricing before you go the this ER. 1300 charge, just to go to the ER…read morefor a wrist injury, not including the nearly 2000 dollars for 2 X-rays. No doctors, all physicians' assistants, at the ER!Started at urgent care, but the nurse was in charge of taking the X-rays. The nurse expressed concern about being able to get the X-rays done. Okay, you're clearly not trained to do this role. Instead of focusing on saving money by having lower skilled employees doing the job, give quality care, with appropriate staff. I never would have gone to the ER if the urgent care staff was appropriately staffed, with an X Ray technician. I didn't want to have my family member endure extra pain, and additional X-rays, if the nurse couldn't correctly take the X-rays. Clearly an administrative problem. Staff was kind. I'm hoping they do the right thing and adjust the charges. Any charge should be attached to a service provided, not just you went to the ER and saw a Physician's assistant for less than 10 minutes. Ridiculous! Make it right, St. Al's.

I have been consistently coming to St. Luke's now for the last 9 months. From November of 2025 to…read morecurrent, I come every Monday to get my labs done. I've had a couple appointments sprinkled in for infusions or fun ED visits. But my whole journey with St. Luke's started in 2004 when I had my daughter. I adore a majority of the employees in registration. I love Lucas the most! He's so vibrant, kind and caring. I aim to see him every Monday as he starts my week off right! There's nothing better than having someone like Lucas start your day with so much happiness. He exudes so much love and sunshine Everyone in labs are great! Lily has always stood out to me as a leader. She handles my labs like a boss and is very thorough. Not every poke is the best but they all do a great job! They all take their time to get what I need tested and send me on my way. We have gotten to know each other after 9 months worth of labs. I have had a few infusions for iron done post transplant. All the nurses in the infusion center is so great! Some of the nurses have it down to a science inserting the i.v. without it being crazy painful. They have a neat machine that helps locate the IV. It eliminates the guessing game of finding the vein. I was always checked up on and made sure I was solid before they let me go. I did have a few ED visits after my transplant. One visit was when I was sepsis. Unfortunately, they couldn't do much for my here and was sent to U of U for the rest of my care. But, the DR that took care of me in November was very great. I also did stop into the ED to grab a couple bags for a drain line that I had installed. Those two visits, the nurses were so great! They got me a new bag for my drain line without having to be admitted. I could only imagine the total cost of having to go through the ED for a bag.... I wish I could give the hospital 5 stars cause each department that I have interacted with are fantastic. Unfortunately, the staff at the front desk are just awful. They are so rude! And it kills me every week when I come in and have to start the first part of my day with these grumpy people. They are literally the first people you interact with before a procedure, visiting a baby, a family member that is super sick. How fun is it to have some bitter person at the front set the tone of your purpose at the hospital? I just give them my ID and make my way to registration. I don't want to absorb any of their negativity. If you hate being in the front, maybe you should consider another department. Pretty sad honestly having to deal with them every Monday. I know I have much more to do with my new kidney at this hospital. I will just continue sharing my journey and happiness with the appropriate people at the here. All I know is that the front desk are in a desperate need of a hug and smile.

Today was the first time in a few ER visits I actually felt like I was bothering ER staff at their…read morejob. Came in between 1:15-1:30pm. Super busy day, and I could tell based off the parking lot alone. I walked in with my mother, who is visibly not well, and the receptionist working was absolutely terrible. Horrible attitude. Just uncaring, not polite whatsoever. Very blunt and rude with her questions, had a scowl on her face, and looked irritated as my mom is giving her information. I, mistakenly, mentioned "I'm not sure if you know, but there's a wet puddle on the floor". Mid sentence she rudely cut me off, "I know. Someone's coming. We see it". I said, "ok, sorry to bother you at work". Walked away. Triage nurses? 10 gold stars. I acknowledged their stresses, and they were absolute angels. Once we were able to get a room, we waited. Understandable given how busy they were. When the ER doctor came in he was TREMENDOUS. While I'm sure he was over the day he maintained great bedside manner, looked us in the eye, patient, and super caring. 10 stars for him. The CNA that came in before him was also super nice, and patient. The RN? lol RUDE. Seemed annoyed my mom was asking questions, and just flat out annoyed with people breathing it felt. Between the receptionist and the RN, the tension and annoyance was so palpable I felt uncomfortable being someplace where people are supposed to be professional. Again, I get being stressed out and with Dr Google, I totally get the frustration.. human moments are forgivable, but this? Never again. The ONLY reason I gave this 2 stars was for triage, the CNA, and the ER Dr. They were actually really nice given the circumstances. I typically don't do reviews often, but this was enough for me say something. I plan on calling the feedback line as well. I always talked about how great St Luke's is, but after today it's not likely I'd recommend their care again.I

Great caregivers that truly engage with patients and go out of their way to provide quality care…read morefor each patient.

Stay away from the breakfast!! The breakfast is old and nasty. I was at VA today at 0800, the…read morepharmacy was not opened so I decided to have breakfast... big mistake. How they can justify feeding veterans such old stale, leftover food is beyond me. Add the Boise VA cafeteria to the list of one more thing that must be fixed at VA and fire the cafeteria manager immediately!!!

Denette J. The Vessel One program was exactly what I needed…read more Fly in, get picked up, enjoy amazing accommodations, and then spend an entire day at Vessel with my husband (actually two days--he had a stem cell PRP treatment the next day for his neck and hip, which was incredible and deserves its own review). We went through more than 40 pages of blood work, brain health assessments, and a complete body scan--including bone density, muscle mass, and more. Then came the most important part: having a plan. I spent 90 minutes with my provider reviewing everything and starting my personalized optimization program. I waited to write this until I could truly feel the results, and just a couple of weeks later I can honestly say I've noticed improvements in almost everything--joint inflammation, energy, libido--you name it. Vessel is the real deal.

Fantastic customer service and knowledgeable staff. Glad I made the decision to join them.read more

I went to Terry Reilly, after some years of not having any labs drawn. The clinic was clean and…read morestaff were polite. I was impressed with the overall experience, Delores was kind and took the time to explain things and provided me with printouts related to my labs. When my A1C results came back she called me to tell me about them and answer questions.

One Star - Disrespectful Behavior Toward Service Animals and Clients…read more I visited Terry Reilly for medical care with my trained service dog, who helps monitor my blood sugar. During my visit, I briefly parked so I could address my health needs, and my dog let out a single bark--nothing aggressive, just part of her alerting behavior. Nicole, the woman at the front desk, immediately told me, "Service dogs don't bark," and insisted I leave. This is not only incorrect, but also disrespectful and dismissive. Service dogs can bark if it's part of their trained response to a medical issue. Nicole's attitude made me feel unwelcome, judged, and humiliated--in a place where I expected care and support. Her tone was cold, and there was zero understanding or effort to accommodate someone with a disability. I left feeling worse than when I arrived. Terry Reilly should train its staff in ADA compliance and disability sensitivity. We deserve better.

I spent 150$ for them to tell me to go to the ER for a sore throat. Biggest waste of my time and…read moremoney I've had in a while.

Just want to get you in and out ask 2 questions and tells me to buy Sudafed went to a different…read moredoctor and have a double ear infection wish there was a way to get my money back absolutely ridiculous

Everyone I spoke to went above and beyond to help me out... I was not even an established patient…read moreyet, and I called at 4:30 pm on a Friday, but everyone stayed late helping to get me answers and a Saturday appointment the next day! Everyone was very kind and treated my situation as a priority, and I am extremely grateful! I would give 10 stars if I could!

If I could give less than 1 star I would! These clinics are disgraceful. I was diagnosed with strep…read morethroat and was laid off during the COVID-19 pandemic. Not only did I have an hour wait for my appointment, had my sliding scale application misplaced, and was lied to by several members about cost and pricing, I also received a $120 bill when I was told no income would be $10 for a simple diagnosis and paying out of pocket for the medication. Horrible service, horrible follow-up, and I even checked in with my old doctor in CA who prescribed me a better medicine than the FMHC doctor prescribed. They treat you like liars and want tons of evidence you make no income and if you don't comply you are whacked with a large bill. Shameful!

I had a bone density scan this week at St. Luke's Eagle location. A majority of my appointments…read moreusually take place downtown or in Meridian. So, it was nice to have a 5 minute drive to my appointment since this office is down the road from me. The receptionist here is so nice! The downtown location should take a couple lessons from the Eagle location. The receptionist smiled at me. She was kind asking me my general check in questions. She had personality. These basic skills are lacked in 90% of the people who work in registration downtown. If I can have all my appointments here, I would. I hung out in the waiting area till it was my turn. Zach, the imaging tech called me back to the scanning room. He went through the process of the scan with me and guided on how my properly lay on the scan machine. He had me position my legs differently for a couple scans. And before I knew it, I was done. It was quite an easy process which was nice. My other appointments require getting poked at. The Eagle office is night and day compared to Downtown. They are so nice here. It's a smaller facility with an Urgent Care unit which is nice for non emergency visits. It bums me out that I have to deal with the rude receptionists and security check in staff when I'm Downtown. But it was nice to see how the other half are treated at this location. I will have to get more appointments fulfilled here. I leave happy which is nice.

I had to have a nuclear stress test done today. While it may not be the highlight of my day,…read moreeveryone I dealt with at a saint Luke's was absolutely amazing! From theoment I walked in, the staff the checked me in were awesome! The nurse that took me in back and ran the scanachine was phenomenal and friendly. The two nurses that administered the stress test were amazing and friendly. To say the least, the staff made a note so pleasant test absolutely wonderful!! Thank you so much!

Everyone was professional and happy. Which makes for an enjoyable experience. If I ever need…read moreanother operation Treasure valley hospital is the one.

Tucked away in a nondescript area (bigger cross streets are Emerald & Maple Grove) ... is a lovely…read more***physician ran*** hospital. I had exceptional care here during my heart loop monitor procedure. (Also known as an ILR). I had the newer (bigger & longer) Abbott version inserted... so not only did I have my heart Dr & dedicated nurse the whole time, there was also 2 Abbott Lab medical reps & even an additional medical staff member during most of the procedure. They handled my ridiculous level of allergies & autoimmune challenges fabulously & because of the perfection of all involved- I healed quickly & fully... flying out on a family trip just a week later. Now my insur is fighting on paying the bill, but that's the jerk insur co, not this fab hospital. I'd absolutely go here again if needed!

After giving them a $125 so they basically sa8d they could.give a shot for pain after telling them…read morewhat was wrong and what needed to be done. They said they really couldn't do anything. I have suffered from Migraines for 30 years. Started cluster again and ask for the medication that they refuse to do. After telling them my financial situation they only called in the expensive med and not the ine.too controll the actually issue. So what they said working on it for an hour not true. What they did is nothing. Getting paid for not helping. No insurance due to a lost of job. The health care here took my money made my situation worst and left me still suffering. I want my money back or understand that when someone has dealt with this for 30 years may be it is good to just help. Not leave a patient with actually knowledge left suffering and out of money too.

HORRIBLE!!!! went there a year ago....asked them to do some lab tests...3 months later I had to…read morecall them for the results...THEY FORGOT!!! Had this done on my insurance, they added everything up wrong, $100 in their favor, I showed them the math...simple, obvious mistake...they would have nothing to do with logic, 1+1=100 for them! I called my insurance to make them aware and they didn't care and paid it anyway...Blatant highway robbery! No wonder why our insurance premiums are so high! Do yourself a favor and stay away from these butchers.