The front desk & back of office staff both have always been nothing but great to my kids & I. I…read moreappreciate their efficiency to not keep us waiting excessively as well. We ve mostly utilized their urgent care department. I recommend.

I went in to get my eyebrow checked out since it's pierced and had a bump. The student came in with…read moreno doctor, I told her listen it doesn't hurt but it could be an irritation bump so don't press too hard because you will make it worse. She pushed it as hard as she could nonstop until it started hurting, after I told her to stop, doctor came in for 5 minutes to tell me no he wasn't going to culture it due to it becoming red after the student did what I told her not to do, they did nothing to help and charged me 100 bucks to make my eye way worse then when I started.

Dr. Tanya Almaras. Saw her for 2 yrs. Initially she was a huge help. However , my appointment today…read moreI walked out and will never recommend her. My complaint was not with her but with their lack of notifications electronically. She immediately got defensive and said we can end this now "I will not be lectured" while lecturing me about follow up visits. I've got a subscription for you, get humble.

Each time we have gone to this location, the staff and doctors have been so kind and helpful. They…read morereally seem to go above and beyond.

I used this company four or five years ago for migraine infusions at home. They were lovely to work…read morewith. My migraines have been out of control lately so two weeks ago I made a couple urgent mobile health appointments. 1: I just got a call today, the day before my appointment, that they don't do migraine infusions at home. Even though it clearly states they do it on their website. I made the appointment two weeks ago. I even called them last week to let them know I have two insurances and gave them that information. So the fact that they waited until the day before to cancel my appointments is so frustrating on multiple levels. 2: They need to stop calling themselves 'urgent' medicine. They are not urgent. Their appointments are at least a week out if not 1.5-2 weeks out. I'm really upset by this experience. Especially when I was counting on those migraine infusions which I need in between my infusions I get at the hospital. Horrible business ethics.

So happy that I could have a home visit when I was feeling too unwell to drive--great alternative…read moreto sitting around in an urgent care clinic. NP Brad was very professional and my sinus infection was accurately diagnosed. Highly recommend!

The emergency walk in at emerald has horrible doctors. Witch of one was a man and I can't remember…read moremuch as I was very sick and had a kidney infection. My boyfriend started fighting with me and I did nothing wrong he was trying to leave me their while I was very sick. I was crying and walked out and the guy asks if I need help and boyfriend stole my phone and doctor called my dad cuz only number I knew as he proceeded to ignore anything I had to say I hadn't ate or drank anything I had chills and could barely walk and alls I wanted was help to get home to my baby's and he proceeded to talk crap about me with my dad on phone and saying I seemed like I was on drugs and saying that I'm lieing about going in and having issues and just not actually helping me so this play is horrible and I don't recommended ever going here. not very nice people when it comes down to it. Alls I wanted to do was go home and the guy wouldn't even listen to me

I have been a patient here for almost 10 years and recommend the friendly physicians and urgent…read morecare in-between doctor visits to anyone looking for quality Healthcare. My provider is punctual, respectful of my dignity, and very knowledgeable in the field of medicine. Yelena Shuey, PA is well trained, and it's been a privilege having her and Saint Alphonsus Medicine Group as a Healthcare providing facility.

It's never a great day when you have to go to urgent care but wow this was actually a 5 star…read moreexperience! the front receptionist staff was so friendly and helpful and then the PA Landon and the nurses were so sweet with my four year old who had something in his eye.

Great care and support staff loved the experience with my doctors and nurses up front!read more

This entire company is frustrating! Their billing is absolutely ridiculous. You pay $200 up front…read more They tell you if your bill is less, they will give you a refund. If it's more, then they will send you a bill, or you can pay before you leave with a discounted price. I've gone twice this year. The first, I owed more, but they couldn't decide how much I owed. Couldn't figure out the discount. Told me that they were "fried" and wanted to go home while they were figuring out what I owed. They charged me wrong and I got a bill for it. They didn't honor their mistake and I had to pay more. THEN, my husband went in for an ear infection. They did nothing special, he paid $200. Said they'd call him when the doctor put in the notes how much the visit would be. They never called. I called billing and they told me that the visit SHOULD be $144. That we'd get a refund of $56. I waited a month. I called in again and they told me the amount was actually $201 and that they were nice enough to shave off that dollar. For a 5 minute visit to prescribe antibiotics??? And the billing person had absolutely NO idea what was happening. Explained that there were no notes, but then told me that the amount was $201?? This whole place is a scam and is perfectly happy to steal your money.

Do not go here especially if you have an injury they will not and I repeat will not help you. Dr…read more Michaud made accusations assuming that I was a drug seeker?? I was told by the ER hospital in arizona to follow up with my primary. When I got home in Boise well my primary was Dr. Michaud so that's what I did...and tbh I wish I would have just stayed at home. He not only insulted me multiple times by insinuating that I was some drug addict but then took my money and refused to help me. I was injured twice in a month this is not something that is ever even happened to me but unfortunately I fell down 12 stairs was rushed to the hospital by ambulance was told I had a severely bad contusion sent home. a few weeks later while at my friends house in AZ I accidentally fell while taking the dogs inside some of the dogs were playing and fighting got overly excited knocked into me and I fell on my rear. I was taken to the hospital and it was at the hospital where they confirmed I indeed had broken my tailbone that time. So today I went to my appointment this was the second visit with the dr. On the first visit I brought documentation of the broken bone & I agreed to due a urinalysis and even agreed that they could have all the documentation from previous visits. Now first urinalysis had THC in it which I informed the dr prior to taking it was going to be there because some idiots thought it to be funny to give me gummies and not tell me they were thc gummies. Knowing this he prescribed me 12 5mg Percocet I was told to take 1 every 6 hrs as needed for pain. He wrote that prescription on May 29 and I finished that prescription June 7th I don't think that's drug addict behavior do yall? Today's visit marks 3 weeks since I broke my tailbone I was told it could be up to 8 weeks before it's healed so I went today to get my meds refiled mind you it's been two days since I took them and I've been in a lot of pain. I feel like I was hit in the anus with a hammer. So I do my urinalysis and because there was thc in my urinalysis he then refused to fill them???? So now I'm stuck being in pain for something he knew the last time I visited. Please for the love of GOD How is this ok behavior? The mindset here in Boise is absolutely insane so now Im in a horrendous amount of pain all because a dr wanted to be an inconsiderate unsympathetic judgemental jerk How is this compassionate healthcare? And how is this not considered some kind of physical and mental abuse? You know he wouldn't even look me in the eye when he was speaking to me....WOW!!! is all I can say and for everyone reading this please take note I'm in no way shape or form a drug seeker. I don't even drink alcohol, like I said in the previous paragraph some dumbass in California thought it was funny to give me some gummies with cannabis's in it. had I known that is what they gave me I wouldn't of ever taken the crap. And again I even shared this information with the Dr last week when I seen him. So can someone please tell me How in the hell is it ok for a dr to make such accusations and then deny healthcare to a woman who isn't seeking meds from anyone other than who she was directed to go to? I Feel degraded I feel ignored I feel unsafe and I feel like this Dr has some hidden agenda because I felt as there's no concern for my health or my safety. If anyone has ever broken your coccyx bone you know the excruciating pain that is associated with it. How someone can claim to be a Dr and fail to address and help the patient with their problems you shouldn't be a Dr at all. When is someone going to do something about the way these drs are handling me when I'm in Boise??? You know I'm an artist in the music industry so I travel often I've never been hurt but twice and once was in California and I have to give it to California when it comes to healthcare. They are compassionate, non judgmental, people who really care about a patients concerns. They allow you to feel heard and they allow you a say in how your treated I feel like that's the way healthcare should Be!! NOT this one sided one minded white supremacist dictatorship!! Like they have going on in Boise. I hope this man loses his license for his inappropriate behavior today. Thanks for nothing Dr. Michaud you reminded me why I don't go to the drs in the first place! It's like whenever we really need help yall can't be dependent on. I have faith that my Heavenly Father will seek damages for your wrong doings. you know god don't like ugly and he sure isn't fond of pretty either. May you be punished for abusing me the way you did today. Please Donald Trump Shut this place down and all the other ones like it. Boise residents deserve better.

Too bad I can't give zero stars. My daughter had an urgent care visit 2 years ago and we presented…read moreinsurance information at the time of the visit. a few months later we keep receiving bills from them. We contacted them several times to submit our insurance and still keep getting bills. 2 years later they put us in collections. I come to find out the reason our insurance denied the claim is because they had my member card and not my daughters. This could have been a simple fix, but now that it has beed 2 years my insurance denied the claim. Long story short, this "business" would just harass you and give you attitude when you are trying to pay a simple bill rather then do the work of figure out what the problem is. Stay far away!

Lady at the front desk was so sweet! Nurse and NP were very kind and knowledgeable too! Helped me…read moreget in and out and answered all my questions! Recommend this place even if you don't have an appt, just walk in!

Today was the first time in a few ER visits I actually felt like I was bothering ER staff at their…read morejob. Came in between 1:15-1:30pm. Super busy day, and I could tell based off the parking lot alone. I walked in with my mother, who is visibly not well, and the receptionist working was absolutely terrible. Horrible attitude. Just uncaring, not polite whatsoever. Very blunt and rude with her questions, had a scowl on her face, and looked irritated as my mom is giving her information. I, mistakenly, mentioned "I'm not sure if you know, but there's a wet puddle on the floor". Mid sentence she rudely cut me off, "I know. Someone's coming. We see it". I said, "ok, sorry to bother you at work". Walked away. Triage nurses? 10 gold stars. I acknowledged their stresses, and they were absolute angels. Once we were able to get a room, we waited. Understandable given how busy they were. When the ER doctor came in he was TREMENDOUS. While I'm sure he was over the day he maintained great bedside manner, looked us in the eye, patient, and super caring. 10 stars for him. The CNA that came in before him was also super nice, and patient. The RN? lol RUDE. Seemed annoyed my mom was asking questions, and just flat out annoyed with people breathing it felt. Between the receptionist and the RN, the tension and annoyance was so palpable I felt uncomfortable being someplace where people are supposed to be professional. Again, I get being stressed out and with Dr Google, I totally get the frustration.. human moments are forgivable, but this? Never again. The ONLY reason I gave this 2 stars was for triage, the CNA, and the ER Dr. They were actually really nice given the circumstances. I typically don't do reviews often, but this was enough for me say something. I plan on calling the feedback line as well. I always talked about how great St Luke's is, but after today it's not likely I'd recommend their care again.I

My experience with Dr. Andrew Lewis and his office has been one of the most alarming and…read morefrustrating interactions I have ever had with a medical provider. On multiple occasions the office called in the wrong prescriptions despite me clearly stating the medication and dosage and having the staff repeat it back to confirm. These errors happened more than once and demonstrate a level of disorganization that is unacceptable in a medical setting where accuracy is critical. The most concerning issue involved a prior authorization for a medication that is essential for my health. I was repeatedly told by Dr. Lewis and his staff that the prior authorization had already been submitted to my insurance company. After waiting nearly two months with no progress, I contacted my insurance provider directly. They confirmed that they had never received any prior authorization request from this office at any time. Nicole, the "account manager," also refused to escalate the situation despite being told that this medication is medically necessary. I was told it could take 4-6 weeks just for the office to send the prior authorization, which does not even include the time it would take for insurance to review it. For patients who rely on critical medications, this kind of delay is not just frustrating... it is extremely dangerous. Being repeatedly told that paperwork has been submitted when insurance confirms they have received nothing raises extremely serious concerns about the office's administrative practices and communication. Because of these issues, I will be filing a formal complaint with the Idaho State Board of Medicine so that this situation can be reviewed and investigated. Patients should never have to chase their doctor's office for months just to find out whether something as basic as a prior authorization was actually submitted. Based on my experience, I cannot recommend this office.

A longtime friend had to have emergency surgery at St. Alphonsus. He was treated well. He had great…read moremedical care, from the doctors & surgeons to all the floor supportive care. He was stabilized and sent home in great shape. He's getting better, and I am grateful

I was seen multiple times (3 visits) for acute otitis externa and was in significant pain…read morethroughout my care. While appropriate medical steps were taken, I experienced communication from PA James Brinkman, PA-C that felt condescending and not trauma-informed during an already very painful situation. A comment made during the procedure left me feeling upset and in tears due to the level of pain I was experiencing and the tone used. I believe patient communication and bedside manner are an important part of care, especially in acute pain situations. Based on this experience, I will consider seeking care at other facilities in the future.

Billing: I went in for my annual female preventative exam at the downtown branch. The Group…read moreprocessed the service as if it were a normal exam then submitted to my insurance company. This led to charge of $109.33. After my insurance company reviewed the details of the exam, they responded to me via email which I forwarded to the Group stating that the codes needed to be adjusted correctly in order for the cost of the service to be 100% coverage. 5+ months later, I am still in dispute with the Group, receiving bills and have since submitted information to the Better Business Bureau. My family will not longer attend any of the Primary Medical Group facilities.

What a nightmare! They overcharged me for everything! A referral to a specialist, a sports physical…read morewhile at a well child checkup, and they didn't send the bill until 4 months later! The checkup was a joke too, she didn't do anything other than look in their ears and throats. So bad!! Don't go here!!