2022 my father passed away. he was being buried with my mother who passed in 1996. Reached out to St Charles Monuments to have his name and years added to the headstone. My mother's stone is black with gold leaf lettering. Obviously, I wanted my father's information added to match what was there. Received copy and contract stating "add new lettering to match". I have not been to the cemetery. Was recently told my father's name and dates do not match (are not in gold leaf). When calling the company, they are saying there is an additional charge for gold leaf. This was not communicated when I reached out to have my dad's name/dates added. Contract states "add new lettering to match". Extremely unprofessional. Receptionist was polite. After that, the call went down hill. I was threatened by "John". I would not recommend St Charles Monuments to my worst enemy. read more

-I inquired about the status of my parents grave marker from them. I was told I received an email and text on Sept 15 2025 about the status of the grave marker being installed. I never received this email or text. I received one on Sept 10 that the grave marker would be installed in 3 to 6 weeks. When I emailed today about the status there was some email queries about the grave marker installation. I was told by Marcus that a pic was taken and sent to me in the sept 15 email. After some emails back and forth, Marcus called me saying I am not going back and forth and started talking down to me with an attitude. I said you have an attitude and he said that's right I do. It lead to a very negative type argument that incensed me and he was very unprofessional and his behavior was despicable. Yes I was very angry but why am I being talked down to initially about a situation that both my parents just died in the last year? What a horrifying experience from Marcus, (still never received the picture) Marcus is a vile rude, unprofessional person. Do not do business with ST Charles monuments! read more

They help me with my consin gravestone they were very nice i was not abel to pay for it all at once so i did a payment plan it went good it came out beautiful forever grateful to St. Charles Monuments God Bless. read more

My 18 year old son passed suddenly on Feb 10. I went to ST Charles Monuments having no idea of what I needed to do.Marcus walked myself and my daughter through the whole thing. He was kind and patient and made sure that we got everything that we wanted and needed on the head stone. He said he would try to put a rush on it so it could be in and set up before his birthday in July. I was shocked when he called me and told me it was ready within a month. The headstone came out beautiful and the professionalism of St Charles Monuments was amazing. I am so grateful to Marcus and the staff here that took the time to make sure our needs were met and ensure that my sons headstone was completed so quickly and so beautifully. Losing my child has been a nightmare however the decision to use this company helped to make the trauma of the situation a bit softer. Thank you for your kindness and professionalism during the hardest days of my life. read more

St. Charles Monuments - Funeral Services & Cemeteries Near Me - West Babylon, New York

Eleven years ago when my Dad died I went to St. Charles Monuments to have a gravestone made. My Mom and I were quite pleased with the process. So when she passed away last year, my sister and I went back there to add her name to the stone. Karen was very helpful, found my Dad's records and again walked us through the process. When my mother's name was added, they called to let me know. On viewing the engraving, I noticed my Dad's name appeared deeper in the stone and so was more visible. I brought it to their attention, and within a few days I received a text and a photo of the gravestone. It was perfect. Thank you St. Charles Monuments for your professionalism and care. I recommend them highly. read more

Despite all the chaos from covid, St Charles monuments has been able to keep it together and not delay their timeframe. Great place to do work. They keep in contact the entire time via email AND text messages. read more

St. Charles Monuments - Visiting during Christmas time - Funeral Services & Cemeteries Near Me - West Babylon, New York

If you read the past reviews about the owner Marcus, things have not changed!!My family last both my parents 2 days apart from Covid. When we initially went to his business to look at headstone. Marcus would not come out from behind the glass sliding doors from his office to help us. We had to speak on our phones to him while we discussed the stones. Weird! He had a newborn baby at home, so we understood that somewhat. We went in to place our order a few weeks later and it was the same situation. He did have to come out of his "bubble" to give us the contracts to sign, but he literally asked us to step away from the table we were seated at, he ran out to drop the papers on table, and then ran back in his office. So rude! Nothing like making a customer feel welcome!! He has absolutly NO COMPASSIOIN!! never an i am sorry for your loss, never any sympathy at all!! Made us feel like we had Cooties!! We had already processed a deposit, otherwise we would have walked the hell out of there! Same thing happened when we went to view the finished product outside in the yard. He came out to unlock the gate, pointed to the headstone and ran like hell into the building. I even had to leave the final payment in a mailbox in front of the building. He couldn't even come out for that!! All in all, the headstone came out beautiful, but Marcus needs to learn how to deal with people. HE made a very difficult time in our lives even more difficult. read more

Terrible nasty would not come out of office stayed on phone too scared to come out and was extremely rude to us..we wanted to meet and sit down with a sales person and chose my mother's Headstone but this man proceeded to yell us he had a 95 yr old grandfather who comes in everyday and he's not going to take any chances and do not touch any of the stones...there was no sympathy empathy or any human decency in a time when you need it most...I would give the 0 stars if I could ...This was the second place in one day that was rude n unfeeling...we were going to give up for the day...but after a quick lunch we called Sprung Monuments And had the best experience there...I left them a great review ver well deserved read more

The most difficult time in ones life is facing a death in their Family. We chose St. Charles Monuments in Farmingdale since close proximity to St.Charles Cemetery. Not only was this convenient but Marcus helped us throughout whole process with ease. We had no clue what to expect and he helped us with our decisions every step of the way. From type of stone to choose, to designs, layout, etc. The quality of service and their dedication to making their customers satisfied is more than what we expected. Thank you from the bottom of our hearts. Truly Exceptional!!!! read more

My brother passed away unexpectedly i went to another monument store by st marys in flushing which was horrible experience. St charles is way better they go over the stone granite selection style and size allowed. They are the place to go to if you need a monument. They are very efficient. I was very happy with the way the the monument came out. Julia is very nice and knows her stuff and marcus is a nice guy. read more

My 22 year old daughter passed away in December 2020; while it was and still is a horrific time for our family, Marcus at Saint Charles Monuments was really easy to work with and the end result was a beautiful monument for our daughter. I highly recommend this business. read more

Marcus made one of the hardest times of my life,when I lost my mom, a lot easier. He was very understanding & knowledgeable. Headstone was ready just in time for Mother's Day! & it looks awesome. Great work!!! Would recommend using them to make a difficult time a little easier. read more

I have to agree with Robert. It was a very difficult day for all of us attending the funeral. After parking in his lot I even went in to explain the circumstances and ask permission. He flat out said no. This guy is more than a moron. read more

Today, unfortunately, a good friend was who was 42 years old was laid to rest at Star of David Chapel. There had to be well over 600 people at this funeral leaving no parking to be found anywhere. I as well as several other people pulled into the parking lot of St Charles Monuments, the manager came out into the parking lot and told us all we had to leave without exception. We tried to explain our circumstances to him. His reply was that he didn't care and that he was running a business and we needed to leave now, how sympathetic of him. He could have explained in a more professional way that he couldn't allow us to park in his empty parking lot. If this is the sympathy he shows for grieving people, I can only imagine how he acts with people that shop for headstones in his place of business. I wouldn't do business with this unsympathetic moran if he was the last headstone place on earth. I would use a stone I found in the street before I would go to this Moran. read more

stay away from this place tried to purchase a monument for my mom. left several messages for Marcus to return my calls. I guess he has to much business UNRELIABLE never returned my call. Julia very rude said " if you don't like it go somewhere else" V ery difficult time for me! Not caring at all!!!!! read more

Marcus made a very difficult time very manageable. He presented all my options and was able to deliver exactly what we discussed and did it in a timely manner with no issues! read more

PLEASE READ!!!! The owner Marcus (well the business was left to him from his grandfather) is nothing but an arrogant nasty cold hearted individual. Back in July we had placed an order with a monument place in Queens for our mother. Months later when the monument should have been installed I get a phone call from Marcus stating that all our information was given to him to get our mothers monument done. At first he seemed like a nice individual but boy did that soon change. I was waiting for a response from Marcus about something and never received it so I questioned him on it and he did not like that and hung up on me several times! What business person does that almost as if he was a child going through a temper tantrum. I then decided to go into the office and speak face to face and he continued to speak down to me and said he was not going to do the monument at all because he didn't like the way I was challenging him in our conversation. I spoke my peace and even got very emotional because my family has been through enough with the sudden passing of my mother and here is this person just making things worse! He then decided to go through with the making of the monument. We paid our balance in full and was told it would take 2-3 weeks. Ok I gave it 3 weeks and called and I was told that it would probably take a couple of more weeks... this made me upset because here we are almost a year later and we still have to wait when we were told a certain time frame. I said ok let me give this another week. The next day my brother decided to call as well and he got into an argument with Marcus. ( my brother was very upset we had to wait longer then what we were told) Marcus didn't like what my brother had to say....okayyy we have a right to be upset. As a business owner your supposed to make things go right instead he was making things much more stressful for us. He then called me a few days later and said I really didn't like the way my brother spoke to him so he was refunding our money even though our monument was sitting in his yard ready to be installed. I felt as if it gave him so much satisfaction to call me and tell me this. So they have our mother's monument in their yard and refuse to install it!! This is a very difficult time in our lives and we would have expected this to be a easy experience instead it was a nightmare! Marcus is a very arrogant and nasty individual... in my opinion it's best you avoid doing any business with him. read more