The therapists may be fine. Probably good depending on who you get etc. but the front staff are all idiots.
Our issue is the people scheduling and billing. Nobody seems to have an ability to schedule the correct appointments and the billing department can't even give you a statement on how much an appointment with a therapist is going to cost. Could you imagine going into target and having to pull something off the shelf, buying it and then waiting for a bill 3 weeks later that's a mystery until you open the mail?
And even that is minor compared to the insanity of their scheduling department. Our therapist has on her schedule our appointments. But the front staff keeps rearranging them and we get a notice of a different day or week. So we have to call in. Say no, we're next week. They don't see it on their schedule even though the therapist has apparently told them so and specifically told us. And we've told them. There's been a gap of a month in appointments due to consistent scheduling issues which is inexcusable when you're dealing with mental health issues. We've shown up on days we were scheduled through the therapist only to be told by the front staff we are not that day and sent home. Then get a call from the therapist wondering where we are.
I would encourage anyone out there to seek a different clinic or provider unless this is your absolute last chance. Their schedule and billing staff are all morons. I don't say that lightly. Nobody knows how to do their job and when instructed, they still cannot perform the basic duties of letting you know how much their service will cost or when an appointment is set. read more
