I sent my Telecaster for repair and it was in pristine condition, but a scratch was made to the…read moreback of it. I take extreme good care of my guitars and that scratch was not there when I dropped it off. As soon as I got home I played it for a while and there is a massive feedback. They made ir worse. They still charged me $150 and did not want to repay for the damage. I understand that accidents happen but that doesn't mean you don't make it right with the customer. Very upsetting. Never coming back.

We bought a guitar there and we paid $366 in cash and $66 on the card. When we went to return it…read morethey wanted to charge us a 20% restocking fee which would of been fine but after an hour of them telling me they can only put $66 on the card and MAIL ME A CHECK they would not give me cash back AND charge me a 20% restocking fee on top of that I found ridiculous unethical and very poor poor customer service. I HIGHLY RECOMMEND that you go purchase you musical needs elsewhere. I have never in my life had this kind of treatment or had this done to me at any store ever in my life. They were obviously trying to force the sale on us prevent us from returning the item by making it as difficult as possible. I against my better judgement kept the guitar due to the lack of trust I felt. I honestly believed in my heart I would have never seen that check. Again DO NOT DO BUSINESS WITH THESE PROPLE they obviously do not care about the customer. In response to your response, you'll refund the card that's fine but you will not refund cash because of some "theft" in the past. That's what safes are for. it isn't right to offer a check to be mailed to your customers for a cash purchase. THATS POOR CUSTOMER SERVICE IN ANY BOOK!! And making it real difficult to return the item with full knowledge of what you were doing IS BAD CUSTOMER SERVICE!! Offering a ridiculous solution to a problem knowing full well I wouldn't go for it and forcing the sale IS BAD CUSTOMER SERVICE!! The fact you can't see that and hide behind some ridiculous reasoning IS BAD CUSTOMER SERVICE!!! and like I'd trust you to mail a check. I never said your employee was bad It was your lack of management on the premises to help rectify the situation. The poor guy had to call everyone he could to try and get something done. It was management over the phone and you the owner OVER THE PHONE refusing to make it right in an acceptable manner. Cutting a check for a CASH PURCHASE IS UNACCEPTABLE FOR ANY BUSINESS and I have never had that happen to me ever anywhere. You're the first, congratulations!! (Clap clap clap) I'm sure even you wouldn't stand for it if that happened to you. It's not our problem (the customer) the things that happen in your store. You still need to run a business regardless of theft or anything that happens in the store and provide your customers a good, no correction a great shopping experience. You did not deliver on that. If you know you can't refund cash for a cash purchase that should be the first thing you tell a customer ESPECIALLY AFTER BEING DIRECTLY ASKED ABOUT YOUR RETURN POLICY!!! All your employee did was hand me a sheet stating the 48 hours and the 20% restocking fee. Nowhere on that sheet stated cash purchases will be refunded by mailed check. If that was on the sheet I wouldn't have done business with you. I said my peace you're wrong no matter how you try and justify it in your head. What was done WAS BAD CUSTOMER SERVICE and one of the reason brick-and-mortar stores are dying out. I will be reporting this situation to the BBB and I'll keep posting this review over and over to get the word out there, as is my right. Your employee was great if he reads this I find no fault in what you did. The fact you have only been there a few months running the store on your own is commendable. It was the lack of management on site to handle these situations that was bad and the unwillingness to rectify the problem in a ACCEPTABLE manner. And after reading MANY reviews it seems to be a reoccurring problem. These are pictures of your return policy nothing on there states cash purchase are issued by mailed check. If that is your policy it must be stated. So your 33 year policy statement is false. Nowhere on your sites return policy states anything you said. Now you're dishonest as well. Good job and thank you for that it helps. And by the way I'm the type of person that buys many guitars. if I was provided an acceptable solution to my problem I would of patronized your store for all my guitar needs. Strings, parts, repairs etc...

UPDATE: someone from Alamo Strings reached out to me to say the contracts are stored digitally and…read morethe originals are destroyed. Also that I can exit the contract with no penalty. I do believe at the store I was told the paper was securely kept at a different location and wasn't digital storage. I believe the person who contacted me about the digital storage is correct but that definitely wasn't fully explained. Also why can't I do it online if that is the case? I gave two additional stars on their review because of the quick outreach but still don't like giving my Social Security Number on top of all the other info. And have no idea why a third relative is necessary. Also if this was better explained at the point of sale it would have eased a lot of my frustration. ORIGINAL REVIEW This place is awful. We were sent there by my child's elementary school. It was the only choice we were given which makes it so much worse. They have very poor business practices. They require a social security number which they keep written down which is very poor security practice. Also they require spouses name address phone and an additional relative's name, address and phone. I understand checking my drivers license and keeping information including credit card on file but all of this is unreasonable. Further it definitely should not be kept on a single piece of paper. Further we are renting because my daughter has never played violin and she may hate it. But they require a 32 month contract! This is for fifth grade, yet the contract goes through the end of seventh grade. That is also not reasonable. The staff were also rude. When I complained and questioned these things I was told I could purchase the instrument out right if I didn't like it. Again this was the only option given to us by the school. The owner appeared on the parents meeting zoom call. If he is going to work directly with the school he should have better business practices.

We went here to look for a rental instrument for my son. He is just starting to play strings and…read moreneeded to try out the different instruments to make a choice and to have a viola for his lessons. We were helped right away and the person working was very knowledgeable. I was happy with the service overall and the expense of the rental versus having to buy outright. They have a great program in place for all the local schools.

Correction to review to 5 stars as MACSA went above and beyond to make the situation right…read more My son had been attending MACSA over 2 years. Recently, he was in a car accident a couple days after the monthly draft. Due to his injuries, he is unable to complete his lessons for the indefinite future. MACSA has a two lesson cancellation policy, which is fine. However, we have paid for 4 lessons that he will be missing and he has no foreseeable way to make them up. They refuse to refund our money for the second two lessons based on their no refund policy. I think it's sad when a business puts their "policies" over people, especially in situations such these.

I've taken piano, guitar, violin, and voice lessons here and my experience has always been stellar.read more

Michelle and team are the best. We put both our kids through SOR for many years. I can't say enough…read moregreat things about our experience there with the staff, teachers, and concerts.

Cliche but School of Rock ROCKS!!! Our 12 yr old decided he wanted to play drums and we are so…read morehappy we chose SOR!!! Michelle and her musicians are so patient and easy to work with! Private lessons and rock band lessons- it's really cool when your child comes home practicing Love Song by the Cure Travis Barker, Steven Adler, and Tommy Lee aspirations!

For the Stone Oak store in San Antonio, I can't speak to the products, but I can speak to the…read moreservice. It's mediocre, at best. We had been receiving private lessons and the instructor himself (Jorge) is great, the rest of the store is blah. Staff will generally not speak to you unless they have to. Management is non-existent. No voice mail, no email address, and the contact form only accepts a couple hundred characters. It's almost like they go out of their way to tell the client "We don't want to hear from you." Your lessons have an expiration date that they try to claim is to encourage people to stay current, which I don't buy. They also will charge you for about a month's worth of lessons at a time, so when you cancel, you're still on the hook for a bit longer. No business owner worth their salt accepts money for service they don't provide, or for poor service. Do better. We cancelled our private lessons and will drive past it to continue because of the apathetic service. Hard pass.

The customer service you receive in person is great but the one you receive over the phone is…read moreHORRIBLE. My family financed a flute from this company and for 3 years I never had a problem with my payments. When it came to MY LAST PAYMENT I needed a few days extension (due to an unforseen expense) and the company couldn't do that. There was only one card I could use for the payment and that resulted in me incurring an overdraft fee. Even though I have not work for 1 year I still made my payments on time and there was nothing that customer service could do for me. I had never asked for an extension the entire time I had "a contract" with them. When you call customer service it takes 30 mins - 3+ hours for a representative to pick up the call. When I called about getting an extension I had 2 representatives disconnect my call. DO NOT DO ANY FINANCING WITH THIS COMPANY!!!!!!!!

I am referring Texas Strings every chance I get! We so appreciate their help. Dr. Wright has been…read morefantastic! My daughter has grown so much while receiving instruction from Texas Strings and is still participating in our Church orchestra. No doubt she will be playing and performing in Church orchestra as well as in other praise groups indefinitely. I think she would rather play her violin over doing anything else. She is now invited to play violin for more events than she can possibly schedule. We are so proud of her and so grateful. What a blessing! Thank you! Thank you! Thank you!

Each of our 3 boys have taken lessons here - guitar, drums, and keyboard. I highly recommend them!read more

I really wanted this to be a positive experience because my grandson truly loved the class. He's…read moreonly 2 1/2 and is still learning how to be around other kids and follow structure, which is exactly why we enrolled him. Before signing up, I asked if the instructor would be able to handle a high-energy toddler and were reassured that it wouldn't be an issue. Unfortunately, that didn't seem to be the case. While I understand the importance of structure and rules, the approach taken didn't feel supportive or age-appropriate. There were moments where he seemed to be singled out or excluded--for example, when other children were given instruments and he was not. He was also removed from class, which for a 30-minute session means he missed the entire experience, without other options offered (like having a parent assist). I completely understand that not every class is the right fit for every child, but at this age, patience and redirection go a long way. It was disappointing because he genuinely enjoyed being there. I hope the program can consider a more supportive approach for younger children who are still learning how to navigate structured environments.

Music on Magnolia is a great music school to teach children and adults new instruments!…read more My kid is just over two years old and he attended Music on Magnolia for their toddler classes in which they play with rhythms and sounds. This class was just 30 minutes every Saturday morning and my kiddo absolutely loved it. The teacher was super patient with the little ones, and made it a very fun experience for everyone. Unfortunately the class was removed off the program and he will no longer be able to attend. However, I look forward to coming back to Music on Magnolias once he is older and he can attend their Music Exploration classes.

Kathleen is great!! Your kids will love her classes.read more

My kiddo and I LOVE Kindermusik with Kathleen! We've completed two "semesters" and will be starting…read morenumber 3 in a couple of weeks. The classes have really been wonderful. The kiddo loves the songs, the instruments, the activities, and, most especially, Miss Kathleen! We highly recommend these classes to anyone with a child!