I've always had strong experiences with NewYork-Presbyterian, so I came in expecting that same…read morelevel of professionalism and care. This location did not meet that standard. The doctors themselves were solid. The OB/GYN who cared for my wife stood out. Professional, attentive, and genuinely caring. Dr. Kevin Molyneux also made a strong impression. He was focused, clear, and took good care of my wife. Where things fell short was with the overall staff experience. Bedside manner across much of the team was lacking. Interactions felt dismissive at times, especially in the emergency department. Basic coordination also needs work. Housekeeping was requested multiple times and never showed up. Communication between shifts was inconsistent. There were gaps in handoffs and documentation, which made it harder to understand what had already been done and what came next. The facility itself feels dated and doesn't reflect the standard I associate with NYP. I'm giving 3 stars because the doctors delivered where it mattered most. But based on this experience, we would choose a Manhattan NYP location next time.

Visiting my mother-in-law is like entering a Maximum Security Prison. Walking through metal…read moredetectors, getting wanded, presenting your ID like I was entering TSA??? Why? Being denied entrance because, supposedly there are 2 people already visiting, after spending 2 hours in traffic and confirming that only one person is up with patient, the guard didn't care, on this visit. Other days we entered with 4 visitors already in mother-in-laws room. Random nasty overboard security. P.S I'm a physician. And one more note, on multiple occasions we asked to speak to nurse assigned to my family member. They NEVER came and the physician in charge didn't have command of the patient's condition.

No wonder Montefiore took this place over. they don't give a rat's ass about patients in this…read moredump. My husband was here and all thiey did was give him meds and that's it. Fuck this dump!

I have never to come back to this hospital after almost now 20 years. I was pregnant with my last…read morechild and they wouldn't even give me medication for second-degree burns. When I went to another hospital they told me I could've had my child early delivery at eight months because they didn't do so my daughter lives in the area and she panicked and called the ambulance cause my brother had a seat so he was bothered. The staff in the emergency room was great. The staff when you are admitted was horrendous. I couldn't get a hold of a doctor for my brother with special needs. I had to investigate when he was going to be released and knowing he has special needs, they didn't even realize he was special needs after I noted it 10 times ,they lost his new balance shoes, which he has a special attachment to and acted like nothing. They were disrespectful to my family and they didn't give a darn about anyone other than what the insurance cover go anywhere but here.

I haven't been to an emergency room is many years. Urgent care sent me to the ER and I'm glad I…read morewent to this one. They were quick, pleasant and professional. I observed that even their interactions with one another were pleasant and professional. It was also very clean. Best emergency room experience ever. Thank you MNRH!

One good experience. Then a dreadful experience 3 months later on same ward. Sadistic nurses…read morewouldn't call a MD or PA help me while I was writhing in pain and crying loudly. They said that there was no one on duty because it was Sunday and closed my door. Left me there in agony. I threw ice packs at the door yelling. Four hours later I was practically out of my mind from pain and a PA happened to walk by and heard me, came in and saved me. New meds intravenously. My doctor never acknowledged this whole experience nor did the pain MD I had seen before the operation to quell my fears. Great. And the whole throwing ice packs at the door to get the nurses attention is now in my medical record. Really.

I visited the emergency room today, acknowledging the intricacies of mental health and addiction…read more Due to an urgent need for abscess care, I experienced severe pain and bleeding despite taking Tylenol. After waiting two hours and forty-five minutes for morphine, I chose to depart due to unsanitary conditions and a perceived prioritization of opioid treatments. When asked, I conveyed my preference to leave rather than tolerate the unhygienic environment. In light of this experience, I recommend avoiding this hospital, seemingly prioritizing mental health and opioid-related services. And to anyone who gave this place a five star rating obviously works there or commission made them put a positive review. DO NOT GO THERE!!!!!

This has been the worst admitted visit for me ever. Never again would I want to come here, I'll…read moretake my chances somewhere else. This medical center doesn't give the needed answers. Like how do you not inform a person of their diagnosis right away, but inform them of admission for something else? Like why when results and reports are asked for it's not being given? Like why are there so many questions about this place besides medical questions that need immediate answers?

Total incompetent hospital do not even offer to clean you up during your stay. Get all the orders…read morefor procedures wrong. Put you on the wrong diet. Doctors do not visit patients. You have to scream and yell to get one to come and see you. No nurses, a glorified AIDS a very little knowledge of what's going on. Their favorite line is I'll ask somebody and get back to you. And then you never hear back ring the call, bell wait a 1 hour. For someone to show up if they show up on the first call This hospital board is on criminal negligence. You say I have to add a star.I would not add any stars, but to get this posted.I'll add one

EMERGENCY ROOM VISIT…read more First, the have definitely improved the process and care in the ER from previous visits. Dr Ginsburg, Sommer (RN), Resident EM (Haroon) and Check in Staff were excellent, caring and went above my expectations. I thought I had COVID after returning from an international trip. However, some nurses, other staff are constantly on their cellphones neglecting the patients. As a result, it slows down the process. I had to 45 minutes to get my release papers. They were more concerned with getting lunch. Perhaps the CEO of the hospital should speak to the staff?

If you are being court-mandated, then this is the place you want to go to. However, if you received…read morea recommendation, or are interning voluntarily, I'd suggest you look around. It's not that the staff isn't professional or knowledgeable; it's the curriculum that is discombobulated. And zoom Sessions definitely don't help.

The Maxwell staff are incredibly supportive and caring. They focus their attention towards their…read moreclients (those suffering from addiction) and teach/educate small groups of like-minded sufferers about how they can kick their addictions and keep sober long into the future. Russ, the head of the Maxwell Institute, is a pleasure to get to know, and it can easily be seen that he holds the comfort and success of the clients in the highest regard, and ensures that all of the staff follow suit. From the front desk to the counselors that you meet, they are all a pleasure to get to know, and show no prejudice against anyone that had legal issues, family issues, or employment issues due to drug/alcohol addiction; they are simply there to help those who ask for help. If you or a loved one is dealing with drug or alcohol addiction problems, Maxwell is the place to take them. The kind, supportive staff will put him/her on the track to a fulfilling life without drugs or alcohol.

Don't go to mount Vernon hospital or take your child there my child was taken there for personal…read morereasons she was taken by the school when I got to the hospital immediately I wasn't allowed to see my daughter then when I was allowed to see her it was only for a few minutes when I was asked to leave but before that they asked if they could give her Benadryl I said yes Benadryl and Benadryl only turns out she tells me they gave her Ativan and Benadryl when I went to pick her up that is when I found out!!!I DONT recommend this hospital for nothing in the world!!!! very unprofessional and they don't respect the parents of the child who is sick they lie for there own advantage!! Think twice before going here!!

Whereas, they are quick with the triage and whole intake process, and some of the staff is very…read morepleasant. They lack inter-communications skills. Hopefully, you'll never have an emergency and have to experience a shift change. Doogie Howser Asian and Doogie Howser Africa couldn't get in sync regarding my treatment plan so, I pulled out my iv and left. You know you never expect that much blood to run from such a tiny puncture wound! Only go here if you have a good amount of time to waste!

I went to the ER yesterday fur jaw and serious neck pain plus my jaws are numb..The staff was not…read morevery polite or respectful this time. The intake nurse was sharp and ensued at me. The medical assistant when I tried to extension the fact that my dentist withheld that I had a lesion. In my jaw for over 12 years did not believe me not act responsibly. The Dr. was insulting .,abrupt and offered me pain meds that I could not take. Two that I'm allergic to. I asked for a neck brace or any way he could help said just leave I'm not helping you with a problem that is incurable. I know that just wanted to be able to deal with pain from my jaws cheeks and eyes. Dr Gertz was the doctor I have always said that this ER was the best and the staff great. This visit I hoped would have alleviated my face and heck pain do I could do my live video interview with an author on my network Mj network restream Fran Lewis

What an incredible team of doctors and nurses here - we owe you all our gratitude: I want to thank…read moreDr. Chan for his surgical expertise, and also Dr. Cleminson for next day sling and splint care, and EVERY SINGLE NURSE including: Kim, Vio, Suzanne, Fatamata, Koleen, Marta, Nancy, Thailys, Jackie, Carol, and Esther. I apologize if I have left anyone out - you were all loving, helpful and patient - this is the best hospital around! Our situation: My husband fell down our stairs and I rushed him to our local St. John's Riverside Dobbs Ferry ER. He had fractured ribs and a broken elbow. He was immediately cared for by the ER staff and nurses who took tests calmly and compassionately - I was so relieved we chose to go there for emergency care. They admitted him to their main floor where he stayed overnight and the next morning they scheduled his elbow operation for later that day. Dr. Chan is an amazing ortho who spoke with us to describe what was needed and he put my husband's elbow back together, and then reported to me that all went well. My husband stayed that night and in the morning I took him home. We haven't stopped telling our family and friends about the extraordinary care he received here - WE CANNOT THANK YOU ALL ENOUGH, but we CAN thank God you are here!

On Monday night at around 11:30 pm I was transported by ambulance to the ER with severe shortness…read moreof breath and dizziness. I spent the next 12 hours in the ER while waiting for a room. They gave me a battery of tests, blood labs, chest Ex Ray , EKG. When they determined that my Hemoglobin was severely and critically low they were expecting to find some kind of internal bleeding. Their thoroughness found out that I had a urinary tract infection coupled with my diabetes, my anemia and some of my diabetic meds were adding to my severe anemia condition. They immediately put me on antibiotics and started to withhold some of my other meds because I needed to stabilize my blood. They gave me 1 blood transfusion that did not improve anything. After 2 more transfusions my blood improved tremendously. I would be remiss if I did not praise the staff. Mark the technician in the E R was great. The nurse and ER doctor were very attentive, methodical and reassuring. When I got to a room later in the day I was amazed at the nurses and techs and how they were a team and exemplified caring for patients. At this stage of my life I have been in hospital situations over the years and White Plains Hospital should get ten stars. Thank you Mark, Megan, Michelle, Rachel, Pam, Julianna and Dr Alon the attending physician. Thank you ER staff. It was determined that I had a UTI that sent my blood to go too low. They let me go home but I have to check within a week to sure the infection is gone.As I said before 10 stars not 5. Sal E. New Rochelle

I was diagnosed with a softball-sized tumor in my retroperitoneal cavity and referred to White…read morePlains Hospital and Dr. Sasan Roayaie. My experience was very disappointing. They gave me limited options -- basically surgery with the loss of my kidney -- and performed a biopsy that produced no results. At a second hospital, the biopsy was done in a completely different spot, and I had preliminary results the next day with a clear timeline for answers. White Plains, on the other hand, left me waiting almost two weeks with no communication. For something as serious as a tumor, I recommend going straight to Memorial Sloan Kettering. Their accuracy, communication, and expertise far surpassed what I experienced at White Plains. Below is a picture of my back where you can clearly see the two biopsy spots. Definitely showing how the first hospital COMPLETELY MISSED the tumor. Did they blind fold themselves then stick me?