I've always had strong experiences with NewYork-Presbyterian, so I came in expecting that same…read morelevel of professionalism and care. This location did not meet that standard. The doctors themselves were solid. The OB/GYN who cared for my wife stood out. Professional, attentive, and genuinely caring. Dr. Kevin Molyneux also made a strong impression. He was focused, clear, and took good care of my wife. Where things fell short was with the overall staff experience. Bedside manner across much of the team was lacking. Interactions felt dismissive at times, especially in the emergency department. Basic coordination also needs work. Housekeeping was requested multiple times and never showed up. Communication between shifts was inconsistent. There were gaps in handoffs and documentation, which made it harder to understand what had already been done and what came next. The facility itself feels dated and doesn't reflect the standard I associate with NYP. I'm giving 3 stars because the doctors delivered where it mattered most. But based on this experience, we would choose a Manhattan NYP location next time.

I was directed here by urgent care on 2/16/25 because I was vomiting profusely and experiencing…read moreextreme stomach pain and diarrhea. I was seen quicker here than at Urgent Care. Go figure! Long story short, they admitted me right away took my vitals, took blood and stool specimen and diagnosed me with norovirus. The care was wonderful. My nurses Kelly and Monica offered superb care. However, nurse Diana tried to get me to take my thyroid medicine with apple juice because I was out of water and she seemed reluctant to go refill the water pitcher. Also, when I told her I was hungry because I had been throwing up all day, she told me they only serve breakfast on that unit and the rest of the day the patients don't get anything to eat; however, she said she could give me snacks such as a pack of graham crackers, jello or jello pudding, apple sauce, and apple juice. Mind you, most of those items would extend the diarrhea and not bind it. I later found out the following day that what nurse Diana told me was not true. They did, in fact, serve three meals a day on that unit; however, the food was definitely something to be desired. I wondered why no one put in a special diet for me since most of the food items on the menu would exaggerate my condition. So, I picked what I could eat and left the rest. The transport staff was nice and the x-ray technicians were great as well. I would receive updated notices on my phone of my test results which allowed me to ask my nurse and doctors to interpret them for me so that I could understand them in laymen's terms. The rooms were well kept and clean and I was given warm blankets in both the ER and in my room when I requested them. I am grateful for the nurse's assistant Shauna and everyone who interacted with or cared for me during my stay at the hospital. My situation was very critical because I went from being fine to being severely dehydrated in a matter of hours from the norovirus but these people took great care of me all along the way and I only had to spend two days and a half in the hospital.

Very surprised at the level attention and care at this hospital when my wife visited the emergency…read moreroom and stayed in the hospital for a bit. Maybe having a nursing school at the hospital fosters a great care giving culture. All of the staff was very friendly. The gift shop is tiny, but there is a very friendly coffee shop on the first floor.

It is better to die than to go to this hospital. They have a serious and dangerous lack of…read moreinfrastructure and staff. The hospital itself looks like there hasn't been any renovations since the 70s. The rooms are disgusting and never ever get cleaned. It'll be dirty when you get there and then you'll stay there for days not seeing it get cleaned even once. That's probably why the rooms often reek of human feces, especially since the staff will just leave piles of human feces sitting in the room for you to smell. The nurses gossip about patients like a bunch of chickens, often even gossiping about patients with other patients. They are constantly violating HIPPA right in front of your eyes. You'll lay for hours in extreme pain, and need to bug and harass multiple people multiple times just to get medicine that gives you an hour of pain relief. You won't be able to get any sleep because of the noise of the patient next to you snoring like a grizzly bear and the patient in the hall screaming "help me" and "I want to die" for DAYS on end. You'll need to beg to see a doctor, in fact at night there's actually usually only one doctor in the entire hospital. You'll wait days to just to get a quick minor surgery because they lack the ORs and staff to take care of the patients in the hospital. They will not let you transfer to another hospital and will threaten you if you try to leave just to get you to stay. Do not come here under any circumstances, even if it is an emergency. You're better off dead than staying here.

I haven't been to an emergency room is many years. Urgent care sent me to the ER and I'm glad I…read morewent to this one. They were quick, pleasant and professional. I observed that even their interactions with one another were pleasant and professional. It was also very clean. Best emergency room experience ever. Thank you MNRH!

Atrocious. They did not even conduct blood work on my very elderly parent who had badly fallen IN a…read morenursing home, or conduct the bare minimum amount of tests any other ER would do. She was out of the Montefiore ER and sent back 2 hours later. Also did not do a body scan or urine analysis which is very common in the elderly population, especially if they fall. Due to extreme negligence, she wound up in another ER less than 2 days later. She was immediately admitted and is still there over 2 weeks later. I blame Montefiore for this. I wish I could give it no stars! STAY AWAY AT ALL COSTS!!!

I visited the emergency room today, acknowledging the intricacies of mental health and addiction…read more Due to an urgent need for abscess care, I experienced severe pain and bleeding despite taking Tylenol. After waiting two hours and forty-five minutes for morphine, I chose to depart due to unsanitary conditions and a perceived prioritization of opioid treatments. When asked, I conveyed my preference to leave rather than tolerate the unhygienic environment. In light of this experience, I recommend avoiding this hospital, seemingly prioritizing mental health and opioid-related services. And to anyone who gave this place a five star rating obviously works there or commission made them put a positive review. DO NOT GO THERE!!!!!

This has been the worst admitted visit for me ever. Never again would I want to come here, I'll…read moretake my chances somewhere else. This medical center doesn't give the needed answers. Like how do you not inform a person of their diagnosis right away, but inform them of admission for something else? Like why when results and reports are asked for it's not being given? Like why are there so many questions about this place besides medical questions that need immediate answers?

Total incompetent hospital do not even offer to clean you up during your stay. Get all the orders…read morefor procedures wrong. Put you on the wrong diet. Doctors do not visit patients. You have to scream and yell to get one to come and see you. No nurses, a glorified AIDS a very little knowledge of what's going on. Their favorite line is I'll ask somebody and get back to you. And then you never hear back ring the call, bell wait a 1 hour. For someone to show up if they show up on the first call This hospital board is on criminal negligence. You say I have to add a star.I would not add any stars, but to get this posted.I'll add one

EMERGENCY ROOM VISIT…read more First, the have definitely improved the process and care in the ER from previous visits. Dr Ginsburg, Sommer (RN), Resident EM (Haroon) and Check in Staff were excellent, caring and went above my expectations. I thought I had COVID after returning from an international trip. However, some nurses, other staff are constantly on their cellphones neglecting the patients. As a result, it slows down the process. I had to 45 minutes to get my release papers. They were more concerned with getting lunch. Perhaps the CEO of the hospital should speak to the staff?

If you are being court-mandated, then this is the place you want to go to. However, if you received…read morea recommendation, or are interning voluntarily, I'd suggest you look around. It's not that the staff isn't professional or knowledgeable; it's the curriculum that is discombobulated. And zoom Sessions definitely don't help.

The Maxwell staff are incredibly supportive and caring. They focus their attention towards their…read moreclients (those suffering from addiction) and teach/educate small groups of like-minded sufferers about how they can kick their addictions and keep sober long into the future. Russ, the head of the Maxwell Institute, is a pleasure to get to know, and it can easily be seen that he holds the comfort and success of the clients in the highest regard, and ensures that all of the staff follow suit. From the front desk to the counselors that you meet, they are all a pleasure to get to know, and show no prejudice against anyone that had legal issues, family issues, or employment issues due to drug/alcohol addiction; they are simply there to help those who ask for help. If you or a loved one is dealing with drug or alcohol addiction problems, Maxwell is the place to take them. The kind, supportive staff will put him/her on the track to a fulfilling life without drugs or alcohol.

Don't go to mount Vernon hospital or take your child there my child was taken there for personal…read morereasons she was taken by the school when I got to the hospital immediately I wasn't allowed to see my daughter then when I was allowed to see her it was only for a few minutes when I was asked to leave but before that they asked if they could give her Benadryl I said yes Benadryl and Benadryl only turns out she tells me they gave her Ativan and Benadryl when I went to pick her up that is when I found out!!!I DONT recommend this hospital for nothing in the world!!!! very unprofessional and they don't respect the parents of the child who is sick they lie for there own advantage!! Think twice before going here!!

Whereas, they are quick with the triage and whole intake process, and some of the staff is very…read morepleasant. They lack inter-communications skills. Hopefully, you'll never have an emergency and have to experience a shift change. Doogie Howser Asian and Doogie Howser Africa couldn't get in sync regarding my treatment plan so, I pulled out my iv and left. You know you never expect that much blood to run from such a tiny puncture wound! Only go here if you have a good amount of time to waste!

The staff is very kind and accommodating. The nurses and doctors listened and did what they had to…read moredo to make sure that I was safe during the procedure. The staff did not rush my recovery and I did well after. I would definitely go back.

I went to the ER yesterday fur jaw and serious neck pain plus my jaws are numb..The staff was not…read morevery polite or respectful this time. The intake nurse was sharp and ensued at me. The medical assistant when I tried to extension the fact that my dentist withheld that I had a lesion. In my jaw for over 12 years did not believe me not act responsibly. The Dr. was insulting .,abrupt and offered me pain meds that I could not take. Two that I'm allergic to. I asked for a neck brace or any way he could help said just leave I'm not helping you with a problem that is incurable. I know that just wanted to be able to deal with pain from my jaws cheeks and eyes. Dr Gertz was the doctor I have always said that this ER was the best and the staff great. This visit I hoped would have alleviated my face and heck pain do I could do my live video interview with an author on my network Mj network restream Fran Lewis

87 yo mother-in- law was left lying in her own waste for 10 hours while waiting for a bed. No food…read moreor water. NO IV. Not adequate pain control. Hospital experience great so far. But state should investigate the ED and consider closure.

On Monday night at around 11:30 pm I was transported by ambulance to the ER with severe shortness…read moreof breath and dizziness. I spent the next 12 hours in the ER while waiting for a room. They gave me a battery of tests, blood labs, chest Ex Ray , EKG. When they determined that my Hemoglobin was severely and critically low they were expecting to find some kind of internal bleeding. Their thoroughness found out that I had a urinary tract infection coupled with my diabetes, my anemia and some of my diabetic meds were adding to my severe anemia condition. They immediately put me on antibiotics and started to withhold some of my other meds because I needed to stabilize my blood. They gave me 1 blood transfusion that did not improve anything. After 2 more transfusions my blood improved tremendously. I would be remiss if I did not praise the staff. Mark the technician in the E R was great. The nurse and ER doctor were very attentive, methodical and reassuring. When I got to a room later in the day I was amazed at the nurses and techs and how they were a team and exemplified caring for patients. At this stage of my life I have been in hospital situations over the years and White Plains Hospital should get ten stars. Thank you Mark, Megan, Michelle, Rachel, Pam, Julianna and Dr Alon the attending physician. Thank you ER staff. It was determined that I had a UTI that sent my blood to go too low. They let me go home but I have to check within a week to sure the infection is gone.As I said before 10 stars not 5. Sal E. New Rochelle