Great facilities, Awesome Climate Controlled Units, and AMAZING management! Will do all my buisness…read morewith them and will refer them to everyone! Safe, secure, well managed!

Strongly recommend you stay far away from using this facility. It is corporate and impossible to…read morespeak with anyone local (or even in the United States) if you have an issue or specific questions and the facility is not secure like they claim. Full story, with updates, follows: This was a great place to store your RV until it became corporate owned three years ago. First, they've raised rates twice since Jan 2025. Next, when you try to call them, you initially get an ai voice. Then, if you are able to get a human, it is clearly outsourced to another country. I would be fine with this if my concerns and questions had been addressed. Here's what happened. In December 2025, I found that someone had vandalized my RV. I first called RecNation and got their AI. Then I called the police and filed a report. I also noticed the motor home stored beside mine had also been targeted. While I was away over the next few months, I tried to reach out to RecNation to ask several simple questions to see if/how I might mitigate any future damage to my RV. Clearly, the security is inadequate. I reached out to RecNation at least four times. Three of those times the agents told me someone local would be in touch with me. They never called. On the fourth occasion, the foreign speaker on the other end of the phone line assured me that she would get answers for me and call me back the following day. She never did. Meanwhile, after each phone call that I made, I received a confirmation email that they were looking into my issue and those were followed by another email saying that the case had been resolved. Seriously? It never had. I never got phone calls back and no one ever answered my questions, which were simple questions. I finally gave up and cancelled my storage. Their AI Informed me that there would be no additional cost to cancel as long as I vacate by the weekend. Great! However, a short time later, I got a phone call from another foreign speaking operator telling me that AI made a mistake and that I have to pay for one more month. After I told her about all the hassle I had been put through by this company, she apologized and said I will still be charged. Making matters worse, they charged me the new increased rate, which went into effect in May. Then, as a retired service member, I'm supposed to get a small discount. It was not reflected in the new bill. So, I called them to ask for the discount, especially since I'd moved out. She said she would pass the information on and, of course, so far I have not received any refund. Then, a week or two after I cancelled, they sent me a text telling me that I had to send them my insurance information otherwise they would charge me the extra storage fee. I called them and told them that I had cancelled. The outsourced operator told me there should be no issues and that she would make sure that I did not get any more notifications. THEN... early yesterday my daughter received a text from RecNation with the same warning, that if I did not send insurance information for my RV, I would be charged the extra fee. I called their local number and, as always, got their AI system, and was assured the information would be passed on. Then, later that night, my daughter got another warning note. Seriously?! It won't surprise me if they try to charge me for another month, even though I've cancelled with more than enough notification. Their customer service is pretty bad, but their automated system is even worse! One more note: take a close look at all the reviews. It's easy to book a spot or shed or to move within the facility. However, there are many reviews where people are VERY frustrated because they can't talk to anyone real about their issue. Also, don't be fooled by RecNation's responses to the reviews. They are redundant and, it seems to me, the responder is probably outsourced as well because there is no resolve! There are far better places to store your things, including places that have staff on hand to directly address your concerns.

Extremely satisfied with the friendliness and courtesy of staff, ease in renting space,…read more cleanliness of facility, ability to select from open spaces, ease of entry and exit. We have a large 32' pull behind travel trailer and there is ample space to get that monster in and out of the space.. the rental cost is affordable and the location is easy to get to and only about 30 minutes from our home.

Very nice people and very nice facilities,and pricing. Id highly recommend their facilities for any…read moreof ur storage needs.

Two months behind, I make zero excuses. BUT.... Let me explain…read more They wouldn't take my savings account for payment and they wouldn't take American Express for payment so I offered cash and the owner's wife chuckled. Since I was "behind" on payment, they put a red lock on my storage so I couldn't gain access. I paid yesterday and when I got there today, the lock was still on. I called multiple times and also texted. Finally got an answer. I told her I was there with my U-Haul and her response was "I know" She proceeds to tell me how I missed two payments. I said it's paid in full. She responded with "you JUST paid it yesterday. I said "that's why I'm here TODAY. THEN she tells me that the entire issue ME and I caused this and I'll have to just wait. I told her that she should work on our customer service skills and then said "F*CK, I have to wait an hour?" She called me back and told me her customer service skills were just fine, and now her husband is upset and on his way up, about 15 minutes. I said... I understand, I apologize for cussing. it was unnecessary and I will wait until your husband to get here. She said "be gentle with him, he'a not happy with you" UM. OK. He gets out of his truck, I get out of the U-Haul. As I'm saying thank you, he starts storming toward me. I got back in the truck and stood on the side steps. He stuck his finger in my face and said fuck you bitch I said, excuse me He said fuck you bitch, you don't talk to my associate like that I said... I said "You mean your wife? He said fuck you and I screamed. Fuck you. Then he said you're a fucking entitled bitch and you can wait for me to open this up. He started going back to his truck I pulled out my phone and said what gives you the right to call me an entitled bitch? He saw my phone (I'm assuming), unlocked the unit and yelled "get your fucking shit out, fucking bitch" I said "what the hell do you think I'm trying to do?" When I opened my unit....it was COVERED in mouse poop. Terrified is an understatement. Disgusting!

worst store in America! if you need propane go somewhere else! you will stand there like an idiot…read moreringing bell that does not work. plus go inside and they only have 1 employee at counter with like 20 customers needing things. not worth your time. I've used uhaul at various locations and this one is poorly ran and mismanaged

If I could give negative stars here I would give them a minus 100 for piss poor customer service…read moreand relationship with the customer. Did a one way rental from Oklahoma to St Joe. Upon rental from Oklahoma the agent could not locate this agent at 1717 N Belt Hwy. Checked in on Monday and have one month rent free. Upon arrival at the store(shaggy) the employee on duty looked like he had just smoked a cheech & Chong joint. Anyway I get to the unit there is one of THEIR fuckin padlocks on the door on an outside unit. I went back to the office AGAIN and shaggy called another employee, who actually said SHE had to take HER kids to school and would have to WAIT 30 minutes before they come unlock this unit!!!! Totally unacceptable and poor customer service!!!! Customer beware of this agent !!!!!!