Most recently I came in for a birthday party. Very nice facility, caring staff. Lots of amenities…read morefor residents. Everything appeared very clean and updated. I don't have much experience with the care here but from others I know they are very happy with how they and their families are treated.

Very safe and caring environment for residents and staff. Offer so many different opportunities for…read moreresidents to do with their time. Always go the extra mile to help somebody in need

In all my years of seeing my grandparents and aunts/uncles, I've been thoroughly impressed with…read moreAstoria senior living. The nursing staff and management do such an amazing job with taking care of the residents and their needs to the upmost importance. I've walked inside multiple times and have seen the activities director leading the residents in multiple activities throughout the day. I love seeing that each person has the mindset of making sure that the residents are being taken care of to the most respect. If you are seeking a place that not only has cleanliness and respect for the residents, Astoria Senior Living is the best place I can recommend!!

If I could leave less than 1 star I would. Absolutely do not place your loved one here…read more 1. Communication: NONE. Each Executive Director either resigned or were let go. Regional Ops Directors are not approachable or accessible either by voice mail messages, emails and texts. Wellness Director resigned and was walked out that day. No one to communicate with regarding loved one's care plan. 2. Shortage of staff in EVERY department including CNA's and Caregivers. Agency staff were brought in and many noted that they did not have access to care plans and were advised to "do the best they can". My mother was scheduled, per her care plan, for showers on Wednesday's and Saturdays at around 3. I would say in the 6 1/2 months she lived there she may have had 10 showers that someone actually came in her apartment on their own and "watched" her shower. The remaining times I had to have her press her pendant and await someone to respond to request her shower. Most every time we were met with "we are short-staffed" so not sure we can get your shower in today. I paid out of pocket a few times to have some give her a shower. Her care plan noted she was to be assisted in the shower with bathing and washing her hair. Never happened. Staff would sit on the closet toilet and "watch" her shower. Fecal matter was present on the shower seat. Never offered her deodorant, lotion or q-tips as noted in care plan. Came in once and she was sitting on her walker with a towel over her, they just left her alone. Thank goodness we came at that time. Her pendant was hanging up outside the restroom. 3. Call response time. Upon her arrival call times were about 5-10 minutes. Shortly thereafter the call times would range anywhere from 20 - to an hour. 4. My mother fell in her apartment on July 13th. She called me at 5:45pm to advise she was going to bed and headed to her restroom. At 6:40 I received a call from Carestaff that my mother had fell. After my mother was transported to the hospital and I spoke to Cardiologist, I notified the then Regional Exectutive Director of what transpired and that my mother would not be returning. NO ONE from Astoria called me to inquire what transpired or offer their well wishes. Sadly my mother ended up on Hospice and transitioned to her Heavenly Home a few days later. I notified Astoria and again , no one offered their condolences. I asked the Regional Director of Ops to advise what the call response time was at the time my mother fell and pressed her pendant and if the fall was reported to the state since she broke her elbow and heel. NO response other than "can we set up a time to meet or call you"? I was not in a position to engage with them at this time and again sent an email requesting information. NO response other than can we set up a time to talk. Please, read all the reviews. Do your due diligence and think long and hard before placing your loved one or yourself here. Clearly senior communities will have turnover, but when every department head is let go or resigns, that's a major red flag. Promises are made and never kept. They hold town hall meetings addressing concerns from residents, but nothing changes.

I wouldn't put any of my family nor my worst enemy here. period…read more The people are vulnerable, the building was never secure, I have made complaints to DHHS but really I just think everyone has lost hope over HOPE

It warehouses mentally ill clients. I am ashamed I supported them as an RN. I witnessed clients…read morebeing the over night staff and I saw clients thrown out because they were too difficult.

my grandma was here several years ago and the staff was amazing. I am now moving my mom here from…read morecompassionate memory care (awful care and no communication). I am positive that my experience with my gma will be the same as with my mom. my mom has dementia so that will be different.

I spent a week in and out of St. Joseph Villa while my grandma was there in hospice. My family and…read moreI spent from morning till night here so I was able to see a lot while here. The staff was really nice, supportive, comforting and helpful. They treated my grandparents really well and made my family feel welcome. They would bring us carts of beverages and snacks and they let my mom and aunt stay overnight with my grandma. The staff really seemed like they genuinely cared about us and helped make my grandma as comfortable as possible. They have an ice cream parlor and they allowed my whole family to get ice cream. And we all played bingo in the dining area with my grandpa. There is a sheet they hand out daily listing all the different activities and meals for the day. They have movie nights, bingo, singers, nail salon days and other things to do. There's also a barber shop where my grandpa was able to get his haircut. Overall, I was really impressed with all the staff and the cleanliness of the facility. The only thing I'd say that I can see needs an improvement are the rooms. They could use a fresh coat of paint, new carpet, shower tiles, little things like that. And we had trouble with the power on my grandmas bed, with being able to move it up and down. But I think this facility has what matters most, great caregivers, and I appreciate everyone for showing us all care and compassion during such a hard time.

My dad recently had a stroke and we had to find some long term placement for him while he continues…read moreto heal. This is one of the places we were hoping for - it's far away but it's clean and staff are helpful and respectful. So far we are very happy.

I suggest going in for a tour. Any employee would be happy to give you one but if you schedule a…read moretour you will be more likely to get an employee who is more knowledgeable about each area. There is a rehabilitation side where the patients do not live here but are here for an extended stay. There is a large therapy gym with a pool on this side and each hallway has its own nurses station, nurses supply closet, own seating area with a tv (there are tv's in bedrooms too) and its own dining room. I really like the elegant touches. The other side of the building has long term patients. Each hallway is the same as the rehab side and there is a smaller rehab room. There is a lovely pond on this side of which I put my two pet turtles in when I moved away. Patients saw them as a sign of good luck and enjoy watching them. I hear they eat popcorn often being that on each side of the building there is a popcorn machine. (there are also ice cream machines. There is a chapel, rooms to reserve for private family birthdays/holidays, there are activities like bingo and cards, and overall this is a great place. I was once the person in charge of supplies. I know that we ordered the best quality of products and if we didn't have it I'd run out and buy it. Our Kitchen is high end and our house keeping department has a great room with washer/dryer, a large folding table and so on. You really just have to go and see it for yourself. Jack Vetter the founder visits often, his mother stayed at the sister facility Brookestone Village. The Administrator is a very knowledgeable and nice person. He had been a nurse for several years then was the director of nursing before the administrator so he's done the dirty work and knows what it takes to provide quality care. The Administrative assistant is a kind professional woman, she had her father stay for rehabilitation while I was working there. I could go on about the staff, HR is great, and so on. I'd stay here if I needed rehab.

While Aksarben Village (Memory Care) may look clean and well-maintained, the care and workplace…read moreculture inside are deeply disappointing. I came in as agency staff (CNA), ready to work and treat residents with the respect they deserve, but instead of being welcomed, I was targeted. One particular med aide went out of her way to provoke me throughout my shift, nitpicking and creating issues where there were none. She eventually ran to the DON with a completely false accusation about my attitude, even though I followed every instruction she gave and made sure residents were well cared for. Her behavior was unprofessional, unwarranted, and ultimately reflected more on her than on me. Before I left, I still toileted the residents who needed care because at the end of the day, they are the reason I show up. I also spoke with my agency and another CNA, and both confirmed I wasn't the first person this had happened to. What got to me wasn't the workload--it was being disrespected for doing my job right. That kind of energy says a lot about the toxic culture there, and unfortunately, it's the residents who suffer most, like being left in soiled clothing for hours and completely ignored. There are a few kind and hardworking staff members there, but the lack of teamwork, compassion, and accountability overshadows the good. Families deserve to know that a nice building means nothing without safe, respectful care behind it.

Very clean facility. Management cares about their staff and residents...I would trust them with my…read morefamily members

My dad recently had a stroke and needed some acute rehab. They were very helpful - the therapy was…read moreintense and kept him busy. They are very worried about safety and health. My dad was safe while he was there.

I have been to the Lincoln Madonna Rehabilitation Hospital in Lincoln many times but did not visit…read morethe West Omaha location until today. Facilities are clean and well maintained. Parking is ample and staff are friendly. Research tends to be focused on the Lincoln campus location, and I hope this location upgrades their laboratory spaces to bring research grade studies to this facility soon.