I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I am a patient of dr. Augustine. I went in to be seen for a cough. he told me to come back when the…read morecough had resolved to be checked. when I did, he literally yelled at me and said "why are you here, you aren't even sick!".fast forward several months and the nurse used the portal to tell me I need to be seen for my well visit. I declined to reply. I was then called three times. when I spoke to the nurse to let her know that I would not be coming in for a well visit after I was yelled at before, the dr responded in the portal and dismissed me from the practice. I let him know that a simple apology would go a long way and that I would change dr, he said no, if you won't see me for well visit you are dismissed from the practice. I have been a member of this practice for over 30 year. I called the office manager and left a message only to get no answer. it seems they are more concerned with collecting a copay for a well visit than keeping patients.

The good-really like dr joy Commiso because she takes time and listens…read more The bad-rude nurses ( some) with zero personality or patient interaction. Also some extremely rude front desk personnel that are not fit to be working with the public. Poor communication when trying to get a message to dr through either of these sources. I am thinking they may not be hired through the physicians but perhaps through another source because I cannot imagine anyone keeping poor employees like this. Considering transferring to another practice but tough call when you like the provider.

Set up an appointment to be seen to renew a medication that I have been on for the past twelve…read moreyears. .y appointment was abruptly canceled and I was told that they would not renew my medication or prescribe it to me due to it not showing in their registry. The nurse on the phone was very rude and they were very unhelpful. She would rather I end up in the hospital for a panic attack to get a refill rather than for her office to see me to provide one. 0 stars. Find literally ANY other office to go to.

If you want generic, robotic care, then come here. Care quality is nill. Be prepared to be sat…read moredown and be rushed out. Fantastically uncaring. Textbook group practice. I honestly can say, I do not understand how they can say they practice medicine.

Dr Wike is a legitimate nice guy and Dr. I gave him and his staff 5stars... I will only do buisness…read morewith Dr.wike. I've been with this company more then 14yrs, 2 Dr's before dr.wike but they retired. So my 1st impression was a great one with Dr. Wike. Very professional and listened to me tell him about my history and he showed a general care and interest about my health and get things going. I DO NOT recommend/REFER Dr.FREEMAN in anyway shape or form to anyone and please do research on him before you go. Probly thee worst Dr. And person I've ever talked too. I never even met the man yet. I'm in my 40s and this guy talkED to me with disrespect, arrogance, humility and over all just a embarrassment of a human being and Dr. I was in aww while talking with him.. I hope he sees this bc their are so many ppl that say nothing but bad things about this Dr. that says alot. I hope he changes his attitude bc he's just gonna retire a old disrespectful little man.. He wouldn't dare talk like this too anyone outside of his office the way he did me. Whom ever is ahead of him needs to listen to any recordings of him on the phone bc if they did he'd get fired.. It's time for him too retire or get anger management and go through a Dr.s care and compassion session..

First of all, I would call to try to get a hold of somebody and never could, which ring and ring…read moreand ring. If you were lucky enough to get a hold of somebody, they said they will call you back. would never get a call back as far as treatment very poor would never get referrals wouldn't get paperwork. The nurse is just as bad that works with Dr. W. Would never fill your prescriptions on time if you were lucky to get them very rude incompetent unprofessional people . Thank God we found somebody who cares about our daily lives and health.

If your family member has any complicated medical needs id avoid this practice like their lives…read moredepend on it. A good doctor who is over their head would refer out to a doctor who can actually treat a complicated case. Instead Sue will agree to put your family member on hospice. She has told her patience with liver issues to take acetaminophen. This practice is not ethical. They are in desperate need of a real doctor to control the major issues.

No complaints! They were the only office around that had an appointment that wasn't 3 months away!…read moreI arrived a few minutes early, checked in, and was called right away. Nurse was very pleasant and I met with the PA who was nice and professional. Got everything checked out that I needed and was in and out in about 40 minutes (including the time it took me to fill out paperwork).

This is the worst doctors office I have ever been to. I always have to wait a long time to see…read moreanyone, the staff is constantly changing, they never answer the phone, I have never met the Doctor, I just see a different NP every time I go. Very poor care and service. Do not go to this office, you will regret it!!

Bobby Lupkowski is a friend of mine and is an individual with a serious mental health disorder…read more These claims have been investigated and found to be false, and as a result there is an order of protection against him for making these false allegations. Please do not believe this nonsense, he IS in counselling and needs to continue with psychotherapy as there is still delusional issues going on.

I needed to find a new doctor quickly and was told they were accepting new patients. My medications…read morehad run out and could not be re-filled and I explained my urgency to them. I visited the office to schedule an appointment. I was given an application to fill out. I said I'm not applying for a job, I want to make an appointment. They said I needed to apply to become a new patient. I've never heard of anything like that nor has anyone else. I have excellent insurance and no serious medical issues. I completed their application and left. A few days later I received a call saying all of their doctors were NOT taking new patients. I told them I clearly stated my urgency when I stopped in and was told they were taking new patients. Now I find out that wasn't true and I wasted 4 days waiting. They CLEARLY don't care about people's well being. In visiting many other doctors in my area I found many are under the Family Care Medical Group. I visited 5 with similar bad results. I would not trust these insensitive, uncaring people with my healthcare.

My doctor's office has moved for the second or third time since I've been going to Dr Sweet into a…read morenew building that appears to house them much better and really feels like a doctor's office. You have to park down and around the building from where you get off the road which was a little confusing for my first time going since they moved. Every person you speak to is kind and welcoming which is a great way to start a doctor's visit anywhere. The nurse that saw me was a student she said, and was very patient with listening to my concerns. This is my usual doctor and he sees me for my yearly physicals and my diabetes checkups. Dr Sweet is amazing!

The medical staff is professional and wonderful. However, they sent me to collections for $9.00…read more Less than the cost of a sandwich. When I called they were rude, unprofessional, and blamed me without ever calling me or addressing it during my visits.

I've been a patient of Dr. Lori Anderson for years and followed her when she joined Tully Family…read morePracitice. My first contact with TFP was a scheduled yearly physical which changed, at my request, to an acute visit due to concerning symptoms. . I am very grateful to TFP for the willingness and speed that resulted in getting appointments quickly. I've experienced efficiency , competence, thorough and systematic evaluation of all testing and plans going forward, from the entire staff.... never felt discounted or dismissed by anyone there for my questions .... always felt/feel staff are competent, patient-centered, patient and excellent medical providers. .... very glad for following Dr. Anderson to TFP.

Switched to this practice for OBGYN, found out I was pregnant and the first two appointments went…read morewell after that it was all downhill. The head receptionist Cheryl is very opinionated and rude. She made the whole experience horrible and was very unprofessional There are 4-6 receptionists in the front room at any given time and on countless occasions they will all just completely ignore you. I waited 20 minutes at the window before with no acknowledgment Parking is $3 minimum after validation and most times my appointments were less time than the process of getting to the office My care seemed more like checking the boxes of what they are supposed to do than actually having a conversation and caring for me! again my first two encounters were wonderful and the doctors were very engaged and my last few appointments were the complete opposite where I felt like just a paycheck overall cannot recommend this office

If there was an option to give zero stars that would be my rating. I was referred from my PA to…read morethis office approximately six months ago to have my regular exams. I received paperwork in the mail, filled the four pages out with an appointment scheduled months ago. The office called me the day before to cancel my appt. and to reschedule. I finally had my appt. with the only one available Nicole Snyder. I came prepared with my paperwork early, only to be told that I had an invoice from 7 years ago in 2016 for $168 that I had to pay upfront or they would refuse me. I could not recall the invoice and it was the first time it was brought to my attention as they had not mentioned before I arrived in person. The office were given multiple opportunities to bring it to my attention and I would have had the opportunity to address it then. I explained I did not have the funds to pay for an invoice that I could not recall ever receiving back in 2016 let alone not knowing who my insurance co. was back then. I don't recall receiving an invoice from Women's Wellness in 2016 and I am very organized and conscinetious when handling invoices. The registration clerk rudely asked me how would they know if they could trust I would pay my invoice for today's services. I explained and trying to assure them my invoice today 12/16/2025 would be handled because I have medicaid they flat out refused to keep the appointment and I did not receive my exam. Instead of thinking of the care of the patient, the money somehow reconciled from seven years ago, that I don't agree to being valid at this time, was put as the priority over my care. I will never return to this office because of the inhumane treatment I received. Try to understand I walked out of the door not to be rude but because it took a great amount of energy to make it to the office and you never know what is going on with somebody so put some kindness in your practice.