Went to the ED with kidney stone , they quickly diagnosed location and severity. I was shown the CT…read morescan, they provided pain relief and discussed best treatments. Unfortunately they do not do many procedures at this hospital, a person has to go elsewhere for actual treatment. Didn't this used to be a full service hospital? The ED doctor and staff are wonderful, I was treated with kindness and respect.

Don't understand the bad reviews at all. Was seen immediately and treated kindly and professionally.read more

Had an out patient procedure today. From the moment I made my appointment to the moment I was…read morereleased to go home I had magnificent care. The staff was professional, friendly and caring. One of the cleanest well Maintained hospitals I've ever been in. I'm very lucky to have such great care.

This hospital has gone downhill significantly since Trinity Health took over. They no longer care…read moreabout the employees and the patients. All they care about is $$$

Brought my 5 year old son here last week not because he was experiencing cold symptoms but because…read morehe had also started wheezing when breathing and also vomiting. He had no fever but the wheezing concerned me because he has never had any issues with breathing or any asthma related issues. All the staff that helped were wonderful and friendly. They gave him some breathing treatments which really helped with the wheezing. They also did chest X-rays and tested for flu and strep. Tests came back negative and X-rays looked fine. Doctor said his lungs were reacting to something, possible allergy or asthma related, so he prescribed an asthma pump and a couple medications for nausea and his chest. Came in at 3am, left around 7:30am. Now almost a week later, my son woke up at 3:30am with a 104 fever that wouldn't go down. Brought him in at 7:30am, was brought in immediately which was surprising to me because usually they make us wait a bit. Doctor originally was going to just test again for flu because my boyfriend recently tested positive for it, and give him a bunch of fluids because his heart rate was out the roof. They also did some blood work. While we were waiting for results, he started screaming, crying, and clutching his stomach. This went on for 30 minutes before they were able to give him Motrin which helped with the pain and fever. At this point I believe his temp was 102, heart rate still above 150. He also started vomiting a lot. Now this concerned the doctor more also because his blood work showed his white blood cell count was 24 and normally should be 8-10. She said that was showing that his body is trying to fight something off so something was wrong. Because he was clutching the right side of his stomach, they thought it was possibly his appendix so he went off for an ultrasound. They couldn't see his appendix because his bladder was full and he did not want to pee so the result was that the doctor thought he might've had appendicitis and we were transferred to Hartford hospital because it's a dedicated children's hospital and if it was appendicitis, he would have to have surgery to remove his appendix. Waterbury Hospital does not have a pediatric department. We were transferred about noon and got to Hartford Hospital about 12:30. Once there we were seen immediately by a bunch of staff. He got an ultrasound done and appendix looked normal. They did more X-rays on him and turns out he had pneumonia (they could see it in the X-rays and doctor says it explains his fever, and abdominal pain). They diagnosed him in about an hour and a half, and we were out by 3. So....he had pneumonia since the first ER trip we took but instead he was diagnosed with asthma and this second trip was diagnosed with possible appendicitis scaring me to death! Why couldn't they see the pneumonia when they did the X-rays the first time from the very beginning?! Extremely frustrating!! Still, the staff that helped me during this time were all great, friendly, and treated my son very well. I took 1 star off because of the wait time that always seems to be a problem and another star because of the improper diagnoses, not once but twice. I should've known though because when I came here for myself awhile back, they tested me for strep and although it came back negative, I was still prescribed strep medication for whatever reason. Unbelievable! Anyways, if you're coming here for your children, know they do not have a pediatric department so either go to saint Mary's or I highly recommend Hartford's children emergency department, worth the longer drive TRUST ME!!!!

Do not come here if you have no insurance! This hospital since being bought out will NOT work with…read moreyou on your bill whatsoever, not even in paid in a full lump sum! I had brought myself to the ER because my throat was swelling and I could barely breathe/swallow. I arrived to the hospital at 7AM, didn't leave until almost 4PM. I was one of the first ones there. Upon getting discharged my nurse ripped the IV out of my arm causing me to bleed everywhere, including through the gauze she poorly wrapped my arm in. I had to go out into the hall to get the nurse to come back and help. Unless you have no other choice, skip this hospital!

Head injury for a 7yr old. Waited in the waiting room for…read morehours. Staff was on their personal phone the whole time. The Doctors were the best but everyone else was unprofessional.

Very slow to respond to any request and or questions. The system here is too complicated and…read moreconfusing for the workers to know how to be effective and efficient. Perhaps I'm wrong and the professionals here are incompetent. Perhaps the real issue is the hospital is too cheap to hire the best and the right quantity of professionals to get the job done in a manner that satisfies the customer, the patients. Whatever it is my family is not impressed. You get a smiling face and cordialities but the result is not impressive at all. Just keep waiting and eventually you'll get attention. Not me I'm squeaky until I get what I need.

Review of Naugatuck Valley Surgical Center…read more My experience with Naugatuck Valley Surgical Center was extremely disappointing and unacceptable. I was scheduled for eye surgery this morning, arrived on time, and was blindsided by being told my surgery was cancelled. The reason they gave was that I hadn't taken my medications correctly. This is not true. Weeks before my surgery, I went through the required pre-operative physical. During that appointment, I was given a strict list of what medications to take the day before surgery and the day of surgery. I followed those directions exactly as instructed. To make matters worse, the information given to me verbally, the printed list I was sent home with, and the instructions I was told on the morning of surgery all conflicted with one another. On the day of my surgery, they suddenly told me I should have stopped one of my medications two days earlier and that proceeding could be "very dangerous." If that's true, it should have been crystal clear from the very beginning. Patients should never be left guessing between three different sets of instructions. This was not just an inconvenience--it was a major disruption to my life. In preparation for surgery, I followed every instruction: I fasted and I made the 40-minute drive to the center. After checking in and going through the stress of preparing for surgery, I was told only at that point that my procedure was cancelled. I then had to turn around and drive another 40 minutes home. To be treated this way, after taking every precaution and doing everything I was told, is both disrespectful and irresponsible. Patients deserve so much better. We deserve: Clear, consistent medical guidance that does not change depending on who we speak to or when we arrive. Reliable and professional organization, so that dangerous mistakes and last-minute cancellations do not happen. Respect for our time, health, and effort. Patients make sacrifices--fasting, arranging transportation, and mentally preparing for surgery. To have all of that dismissed due to disorganization is unacceptable. A basic level of accountability. Confirming appointments and ensuring instructions align should be their job--not something patients have to chase or piece together on their own. This facility's disorganization caused unnecessary stress, wasted time, and put me at risk. If this is how they handle something as critical as surgery preparation, it raises serious questions about how they manage patient care overall. I hope they address these issues for future patients.

Who enjoys a colonoscopy? No one. But I will say that these doctors & nurses made my 1st experience…read morehere the best it could be. They were beyond compassionate, gentle & put me at ease from the moment I walked in the door. Note: I suffer from anxiety & panic attacks but didn't have any episodes during my visit. In my experience, it was 1000% true that the prep was so much harder than the actual exam.

I LOOOVE Hector!!!!! I came here out of convenience. My doc needed blood work, this lab was close…read moreto home, so I gave it a try. Nobody hates giving blood more than me. My veins are DIFFICULT! They're small, they roll, & they play hide and seek. Giving blood is always extremely stressful, for me & the tech. UNTIL I MET HECTOR!!!! Literally, 1 needle poke & he got the vein. I was impressed, but thought maybe it was a fluke. Several months later, I'm back for another blood draw. Again Hector is 1 & done. At this point I'm floored. I literally skipped out of there. I said I was gonna leave a Yelp review, but life happens, I forgot (sad face). Today, well over a year later, my doc needs new labs. You already know where I'm headed, HECTOR!! I was excited to walk thru those doors & see Hector. As his usual, 1 needle poke & done!!!! I will literally follow Hector to whatever lab he works @. No more crime scene bruises or blown veins for me!!!

Ridiculous. I wish you of their competitors would open up. I am the only one in the waiting room…read moreand have been sitting here for a half hour. Four others are here and we just sit.

First visit with wife. Found Dr. Leventhal to be very condescending. Wouldn't listen you my wife,…read moretold her some of the things she said weren't possible. Continued to talk down to her Left office, will never return. A pompous ass.

Please do yourself a favor and go elsewhere! Saw the PA there and was told I could call anytime for…read moreassistance. Tried calling multiple times even in the same day and got voicemail, can't even talk to anyone! They don't answer early in the AM or late afternoon! When I can get through...its the answering service, no help whatsoever! I was twice referred to On Call doctor...a Dr Leventhal who is despicable, should not even be in healthcare. He was rude and condescending, yelling at me and said since I was NOT his patient to call back during business hours! Of course when you are on-call you are not going to always to get YOUR OWN PATIENTS. That is why you're ON-CALL! I was sick with extreme abdominal pain and ulcers! Would not even listen to me. This practice is just waiting for a malpractice suit! They are dangerous! You take your own risks going here. IF YOU WANT TO LEAVE REVIEWS ON TRUST PILOT YOU NEED TO PUT IN THEIR WEBSITE ADDRESS WHICH THEY CONCEAL. THEIR ADDRESS IS: PLANETGI.COM

I went here for immigration health check. Everything is great. Easy to make appointment and prices…read moreare reasonable. Doctor is very informed and told us everything we need to know. Everything is efficient and we finish check in 30 mins. Will go back in 3 days to get report. :)

This isn't an urgent care location although a frantic phone search would tell you otherwise…read more Despite that the nurse was quite nice and directed us somewhere to help.

I have cancer and the staff in the oncology department are amazing. Everyone is compassionate,…read moreeager to listen to patient needs, and they keep whatever personal problems they have that day to themselves. I couldn't be as empathetic as this staff. Dr. Fumo is brilliant. I have to go to here three times every two weeks. My only gripe with this hospital is that they let employees park in the visitor lot because the employee lot is a long walk. By 10am the visitor lot is usually full and parking is impossible because there are no alternatives. I end up driving on the grass and parking there. I don't understand why they don't enforce this undesirable situation.

i could not walk and no one helped me my grandson had towheel me in on a wheelchair long wait in er…read more i went there because my primery dr office told me i had a reaction to a drug they took an ekg which had nothing to do with my symtems when explaining to my relative pa said someone told it was a reaction on my discharge papers it said i was there for infections also pa wanted to do other tests that was unnessary i declined i called er to complain and of course supervisor was busy i will never go there again