Don't go here for a trailer hitch. It took two trips because they forgot to order the hitch, then…read moresaid they'd give it to me for dealer cost. When I paid, it was $20 higher than the quote, and they hadn't added in the tax. The total bill at "dealer cost" was the UHaul price. The install without electrical took almost 3 hours; it makes me wonder if they just took it to UHaul. It wasn't a complicated job and I should have just gone to UHaul myself; it was closer to home and the total experience would have been less time. Lesson learned. UPDATE: I called John P. about his reply. When I made the original appointment Ryan wrote down one number of the VIN wrong. We corrected it the next day, but he forgot to give the correct VIN to whomever ordered parts. He was pleasant and fully admitted his mistake and offered me to do the work at the dealership cost. While I was really frustrated about a second trip, I liked how Ryan was a stand-up guy and owned the mistake and made amends, so I went back. John hadn't investigated any of this but I did like that he mentioned they took off the exhaust because the car was louder than normal. John turned me over to Deano and he offered to send a runner to my house to pick up the car and look at it. That solved my two issues; driving distance and time. They dropped the car back off a couple of hours later and it was back to it's normal sound level. Deano called and said they found the heat shield bolts in the front of the car were rusted and coming apart. They wired it up the best they could. I'm guessing either by putting the car on the lift or messing with the exhaust was all it needed to loosen the heat shields. Kudos to Ryan and Deano. I still feel this was a high end shop doing a simple job; it looks like they do a lot of body and electrical work. Felt like I was going to a plastic surgeon to have my nails painted.

I bought a remote start and I've been pleased from start to finish of the process! When I first…read morecalled they were super helpful on the phone with explaining products and their process. When I arrived at the store everyone was really nice! I made an appointment for the install right away and I utilized the overnight key drop - it was all done quickly! When I picked up my car they explained how to use my new remote start and off I went! I would definitely recommend them to anyone!

I requested the complete package along with adding on the engine bay detail. Value and price…read moreexceeded my expectations. Plus there are a few nice restaurants within walking distance while you wait. I would highly recommend this place hands down baby!!!

Stan did an amazing job on my wife's CRV. We were looking to get the car detailed and ready to…read moresell. He made it look better than the day we bought it from the dealer a few years ago! Very competitive pricing. We did the full package which included interior, exterior, engine bay, and clay bar/wax. I would highly recommend this place! Thanks Stan! Zac & Jenny.

Highly recommend!! I have nothing but good things to say about my experience with Bona pros. I…read moreworked to Tony in New Brighton. He was prompt to answer my questions and kept me informed throught the process. I felt like my vehicle was just as important as everyone else and you dont find that kind of service now a days. ​

I was in a bind and they saw me right away, got the minor, though super important, issue fixed…read morepromptly! I didn't get the service dude's name but he was very kind and I appreciated it so much! I'll be going back

they are always kind and me in and out of there as soon as they can. I appreciate all of them very…read moremuch.

Have been using Accurate at least the last 2 years. Have been very happy with the service they've…read moreprovided and their professionalism. They've let me know about issues that will need attention but without pressuring me into repairs. Jim L

did not fix all the damage they were supposed to. they left paint chips that I will need to have…read moretouch up paint mixed for and left a giant scratch that should have been wet sanded and touched up while the repairs were completed. value was little to none being there is still damage left unrepaired. i recommend taking your vehicle to a different body shop

Took over 2.5 months to fix our car. Most of that lag time was due to our insurance co failings…read morebut the last leg with many delays was Steele not getting the parts together during that time and getting the project done in a timely fashion. Not at all pleased with their turn-around time. Think people should consider other options when selecting a collision shop.

Got my truck windows tinted almost 3 years ago - no problems and still looks great. They offer very…read morereasonable prices and all employees are very knowledgeable and friendly. Bought a new car and brought that in to have tinted as well.

First-time visitor at the Medina location. Full window tint on a tesla m3p. Took just over 2 hours,…read moreas expected. A quick post-inspection revealed zero bubbles. Tint looks fabulous and as professional as it gets. Got to watch my car through the looking glass. This location has 2 waiting areas, with the upper room sporting a pool table and TV. I'm so glad I chose to come here of all places on my list. I actually came back the next day to get the windshield done. 100% recommend.

All I have to say is that this place is simply amazing! I was in MN and borrowed my son's car…read more They have 6 kids, with 5 of them under 10 years old. So, you can imagine the state of that little car! GROSS I was quoted $115 for a total detail job before they saw the car and I fully expected them to add at least $40 for the amount of cleaning they would have to do. They did not add any extra money, they cleaned that car till it looked as new as it could, and it was done in record time. They did such a good job! everybody was surprised how good it looked!! I wish I would've took before and after pictures but it was freezing cold and I forgot. Best detail job I've ever had on any car I've owned. You will not regret going to this place.

They forgot to put the keys in my car after the detail. Completely unacceptable behavior and wasted…read morea bunch of my time. Really wish people had more attention to detail.

I took my car in almost a year ago, for what turned out to be its last visit to a mechanic (hence…read morethe delay; I was in mourning for that car). My engine temperature gauge was in the red zone, and initially Rav thought it was a thermostat issue. I also got an oil change. Anyway, once the thermostat was replaced, he drove it around and the engine was still heating up. He suggested it could be a head gasket issue. I know just enough to to know that "gasket" means expensive, and when I, being the impulsive type that I am, asked how much and if he'd be willing to repair it, he basically said that it wasn't worth the money but conveyed sympathy for delivering the bad news. This is an HONEST mechanic, because he could have taken me for some serious money without fixing the problem, and I wouldn't have known better. He ended up putting the old thermostat back in the car and only charging me for the oil change. That car is now gone, but I will take my current car to Sterling when the dealer's promotional free service period expires.

kind, honest and reasonably priced! I'll choose Sterling for all my auto needs from here on!read more