If I could give Spring Hills more than 5 stars, I would…read more
I came to Spring Hills after my tooth broke, scared, embarrassed and extremely anxious. Because of past dental trauma, I hadn't been to a dentist since 2020. I called several offices that morning, but Nora was the first person to answer. Her kindness immediately put me at ease, and she got me scheduled quickly. That same warmth greeted me when I walked through the door.
Then I met Kayla, who was an absolute Godsend. I came in already struggling with a cane and boot from an ankle injury, and we connected over her own experience with an injury. She explained everything before doing it and was incredibly gentle with my photos and X-rays. But what meant the most was her compassion. When I became emotional about the years of damage to my teeth, she handed me tissues, reminded me to breathe and told me, "one step at a time." I never once felt judged. I felt safe.
Vanessa, my hygienist, was incredibly kind, informative and compassionate. Dr. Kim took his time explaining what was happening, what could be fixed and all of my options. When I asked for his personal advice, he explained how each option could affect me long-term, which helped calm so much of my anxiety.
Finally, Letty walked me through my treatment plan and finances. Instead of just handing me a huge number, she broke everything down, helped me prioritize what was most urgent and discussed ways to make treatment manageable. When I wasn't approved for enough financing and felt defeated, she suggested looking into individual dental insurance--giving me another option and hope instead of making me feel like the conversation was over.
I didn't even have dental work done that day--this 5-star review is based entirely on the exceptional care I received during my exam.
From Nora answering my frightened phone call, to Kayla helping me through my anxiety, Vanessa educating me, Dr. Kim explaining my options and Letty helping me find a path forward, I felt cared for at every single step.
I walked in fearful, stressed and overwhelmed. I walked out feeling relaxed, understood, seen and heard. Most importantly, I walked in because my tooth broke, but walked out feeling like something much bigger had been repaired--my trust in dental care.
I truly believe God led me to this office when I needed it. I'm now looking forward to getting my dental health back on track and becoming a regular patient at Spring Hills.
Nora, Kayla, Vanessa, Dr. Kim and Letty--thank you. Your kindness and compassion made an impact far beyond a dental exam.
The gifts were sweet, but my experience with the Spring Hills team was even sweeter.
You didn't just gain a patient. You helped someone who was afraid of the dentist finally feel safe enough to come back.
I can't wait to return!
