My mother lived at Lakeside Park for over a year, and I just want people to be informed that the…read moreexperience was painful--I do not recommend this business. While the care staff was mostly kind, the food decent, and the common areas clean and homey, the administration was cold, unresponsive, and disorganized from start to finish. You can expect rent and care fees to increase by 40% in 6 months. They seem to have no capacity for digital communication and were slow to respond--except when raising prices. I was even mistakenly given another resident's financial and personal information, brushed off as a "mix-up." by the staff Due to their negligence, my mother's move-in date was delayed and I was told that she was "not allowed in the building" a day before. At one point, while I was out of town, she fell and broke her ankle in three places. I was initially told she only had a UTI that needed hospital treatment, it was only later that I found out about the badly broken ankle. Later, she developed pressure sores due to a lack of proper wheelchair cushioning. The day she entered hospice, they informed me same day that her care fees would now be at the maximum rate-- yet meaningful communication on other issues was nonexistent. Even after her passing, the reimbursement process dragged on for six weeks, with no response after multiple follow-ups. A heartbreaking and ironically uncaring experience from start to finish. Would never recommend Lakeside Park to anyone.

Last week I was invited to play music in the courtyard of a beautiful buiding with a flowery open…read morecourtyard thas I enjoyed playing violin at. It was a perfect setting for the classical music and their clients enjoyed the calm peacefulness of the performance. Their clients were well taken care of.

I been to the Hyatt Regency San Diego a few times and the Piedmont Gardens are on par with the…read moreHyatt. They are most definitely the best rehab center in the East Bay. The staff like the other care centers are the best, with their system of care and comfort they cannot be beat. Now I know why it's almost impossible to get in for care. Their kitchen menu is like gourmet food, and you can order ala-carte. There is a rooftop garden, with a fantastic view. An atrium with a lush garden I want in my backyard. A real gem in Piedmont in Oakland. I don't want to go home. Two weeks isn't enough to spend there.

My grandparents recently had to have a couple of short term stays at Piedmont Gardens to recover…read morefrom a fracture and surgery. The members of staff at Piedmont Gardens were very helpful and friendly. They were always in contact with me during the stay and kept me informed of my family's status no matter what happened any time of day. Nurses were easy to reach and administrative staff was easy to talk to. Facilities were clean, well kept, and up to date. If there were any unfortunate reasons why we would have to go back, I wouldn't hesitate to reach back out to Piedmont Gardens. I would also like to thank Georgia and Rogger for helping me navigate the stressful time with my grandparents recovering from their hospital visit. Their help allowed me to get the best care for my grandparents.

I am writing this for my 94 year old friend. She is not happy here. She has had things stolen and…read morehas a great deal of fear. It's really sad. If you have your loved one stay here, be VERY vigilant and make sure protections are in place. Appearances are good here, food is fine - AND the elderly can be taken advantage of here. Be aware.

My mother has been very happy at Merrill Gardens for the past year and a half. Our family is…read moreespecially grateful to Merrill for its support in offering the use of the facility's lovely Living Room for Mom's 100th birthday party. Grace Ray, the Active Living Program Director, helped us all the way through the process, including suggesting the use of the Living Room and providing us with glasses, utensils, plates, water--and even providing balloon decorations. Grace was on-site during the set-up process to make sure everything was in order. We were able to add a table and some extra chairs, and she helped us with climate control in the room. We are very grateful, too, to the staff members who provided us all that we needed to be able to serve a catered lunch and who took care of the dish washing and cleaning up. This was an activities director and staff who went over-the-top to ensure a happy 100th birthday for a resident. It was a special day for our family. Thank you, Merrill Gardens!

The Point At Rockridge was the third place we looked at for my husband, Alan. We were already on…read morethe waiting list for Belmont Village in Albany but Alan wanted to keep looking and I went along. It didn't start out well. Parking is very difficult in that neighborhood and when I called the front desk for information the receptionist working that Friday was clueless and unhelpful. Rather than suggesting I park in the circle in front or in their garage, which has a space designated for people touring the facility, she suggested I park across Pleasant Valley Road in the Safeway shopping center, a nonstarter w/ our mobility issues. I saw a yellow zone, parked in it, hung up our blue tag and hoped for the best. By the time we had signed in and gone through the COVID protocols I was fuming. Sharon, who showed us around, listened to me respectfully and then changed the whole tone of the visit. As we walked through the facility she introduced us to the people we encountered on the way, staff and residents, joking and playing w/ the residents and teasing Alan about being a troublemaker. By the time we had finished the tour we were sold. The place seemed warm and homey and Alan felt at home, particularly liking the resident involvement. We put down a deposit and waited for a one bedroom apartment to come available. We knew one was coming in 6-8 weeks because its occupant was moving to the Memory Care unit on the second floor. It was actually a bit sooner, more like 4-6 weeks. Jeff was the nurse who came to our house to do the assessment of Alan's abilities and needs. I was impressed w/ his thoroughness and his charm. We took possession of the apartment June 28 and Alan moved in July 1. Everything went smoothly. The IKEA delivery was June 28. Mel, from maintenance, was our guardian angel that morning, helping us in multiple ways, small and large, even to the point of bringing up the IKEA furniture so the delivery people didn't have to deal w/ the COVID protocols. She was wonderful and made clear she wouldn't be available in the afternoon. I appreciated her communication, which was clear and warm. Andre was also extremely helpful, particularly in telling us which electric plugs were operated by the wall switches. Every staff member we encountered has been welcoming and warm. Alan reports they call residents by name from day 1. Deborah is the facility administrator and it's clear the tone starts w/ her, warm yet professional. Tammy, Kevin and I helped settle Alan in, putting things away, assembling lamps, hooking up electronics, etc. His new desk won't be delivered until the 16th, so desk-related things are makeshift, but things are mostly organized. They assigned an "ambassador", another resident to introduce Alan to the facility and people and that's a very nice thing. Alan has liked the food a lot and has participated in some of the activities. We got him an alarm device to wear so he can call for help if he falls or has another need for assistance. It's been just a few days, but we agree we made the right choice for him. We talk on the phone at night and in the morning and I have visited every day except today because there's a July 4th BBQ which nonresidents can't attend because of COVID protocols. It's been hard being apart, but I'm not worried about him in the way I was at home.

I have been visiting a friend at this assisted living facility for 3 years and this issue has gone…read morefrom bad to worse. I am honestly shocked by the conditions given how much residents are charged to live here. The most unacceptable issue is the persistent smell of urine and other strong odors throughout the third floor. It is not occasional -- it is constant, and at this point it has become noxious. As I understand residents have complained repeatedly and have requested that something be done, yet nothing ever changes. For a facility that charges exorbitant marrates, basic cleanliness and odor control should be an absolute standard. It is difficult to understand how management expects families or residents to feel comfortable, respected, or confident in the care environment when such a fundamental problem is ignored. If management is unwilling or unable to address something as basic as sanitation and air quality, it raises serious concerns about what other issues may also be overlooked. This is not the level of dignity or care that seniors deserve, especially at these prices.

This place is truly special! After many unsuccessful experiences with other places, I was finally…read morerecommended here, and I'm so grateful. Rehab and nursing services are excellent, and the staff are incredibly thoughtful, caring, and supportive. Very clean facility. It's such a blessing to have a gem like this in Oakland. Highly recommend to families looking for quality care and genuine compassion! Thank you for taking good care of my loved one.

My mom was in the independent living area for a while, and then she recently moved to…read moreassisted-living. I absolutely love it here. My mom does too. Beautifully remodeled, my mom was really blown away when she came in for a tour. Views that everyone in Oakland pays a lot of money for! Food is delicious and I eat there quite a bit with my mom. Staff is friendly and the new Director Kirsten is simply perfect. She is approachable and friendly and kind and helpful. Wouldn't choose anywhere else for my mom to be.

I went to Chapparal House after a back surgery and having Guillane Barre syndrome. I couldn't walk…read morewhen I got there. I strongly recommend this place. The nursing staff comes quickly when you call them. They are very attentive. The physical therapists worked very hard with me and after a month I left there walking on my own. The social services there are also very good. The kitchen serves a very varied menu and the food is tasty. There is some amazing artwork on the walls. And there are wonderful grounds and gardens. I heartily give Chapparal House five stars.

I'm living there now and mostly it's fine. Today I knew I was laying on something that gave me…read moreextreme pain . One aide tried to lift me off the folded blanket and it still hurt . He responded to my yelling . And he's a sweetie . That's all I have to say now .

Mercy Retirement is a hidden gem in Oakland California for senior living. 150 years of caring and…read morecompassion, along with world class culinary experience and award winning executive chef Steven Catindig.

Wow! I have known about Mercy Care & Senior Center for years, but I had no idea just how extensive…read moretheir services are or the incredible history of excellence they have in senior care. As a senior care professional, I want to highlight a few aspects that truly set this community apart as we have had a wonderful experience with our clients living there. First, Mercy has been caring for seniors for over 100 years and remains a nonprofit organization that reinvests in both the property and its people. This commitment is evident in their dedicated staff--many of whom have been there for decades--as well as in their expansive enrichment and activities department, which is the largest I have ever seen in a senior community. Founded by the Sisters of Mercy, their mission-driven, nonprofit roots are still very much alive today. They offer daily Mass, but they are also welcoming to individuals of all faiths--or none at all--creating a truly inclusive environment. Another standout feature is their thoughtfully designed living spaces. Unlike many newer communities that prioritize maximizing the number of rooms, Mercy's studios and one-bedroom apartments are spacious and filled with natural light, creating a warm and inviting atmosphere. Beyond exceptional care and housing, their leadership team is strong and experienced, and the frontline staff are kind, compassionate, and engaged. One of the most remarkable programs they offer is their Brown Bag Program, which provides groceries to over 9,000 low-income seniors in Alameda County--either through direct delivery or their on-campus grocery store. Attached picture is all their fresh produce they offer to their participants. This level of community outreach is truly exceptional and speaks to their deep commitment to serving seniors beyond their own residents. I highly recommend Mercy Care & Senior Center for anyone looking for an East Bay senior community that offers outstanding care, a stable and compassionate leadership team, and a truly enriching, mission-driven environment. Thank you, Mercy, for the incredible work you do!

The Altenheim has been our neighbor for many years, and my mother lives there now and loves it!!…read more It is a great development for seniors, and a thriving community. With art classes, community gardens and events. Ten years ago when the original home closed down, we watched the developers turn the building from a creepy and antiquated assisted living senior home to beautifully renovated independent apartments with beautiful landscaping and garden views. It's like the other reviewer has a completely parallel reality. Unkempt gardens--Are you kidding me? In addition to a professional crew to maintain the property, a dedicated volunteer has cared for the property for 20 years and turned what was overgrown and weedy into over an acre of rosebushes, citrus and other flowering plants. She is in her 70s now and an inspiration to me! She is seriously- AMAZING. The grounds are gorgeous. When I visit my mother, I love to see the residents tending their small vegetable plots in the community garden area. Crime doubled- what? I have not seen that living here over a decade. This is an upscale senior housing development with gorgeous architecture and landscaping. Summing it up, it's a beautiful property with many happy residents. Walking distance to everything. It's a great opportunity for seniors. My mother is super happy there. http://www.pyatok.com/portfolio/Altenheim.html

Good stuff: I have lived in Oakland for over 20 years and volunteered at the Altenheim while it…read morefunctioned as a senior home. I was excited to see that the expansive property was being renovated and eventually helped my mother to secure an apartment in the community. It is absolutely beautiful! The buildings are impeccable and the gardens are well kept. It is a safe and secure environment requiring a key fob for entrance and there are security cameras everywhere. There is always a manager on site. In fact, one lives in the building. My mother is extremely private and very discriminating about whom she spends time with. The variety of activities offered to residents (lunch, bingo, dances, movies, walks, shuttle) have even tempted her to venture from her unit on a regular basis. She can walk down the hill to get take-out food. Safeway, Farmer Joes and CVS are in the neighorhood. There is a post office nearby as well. Bad stuff: She has observed animosity between residents. This seems to stem from jealousy. There are some seniors who are dating (sometimes multiple people) within the community and this has sparked some problems. There are also lonely people who just like to stir up trouble by gossiping. In some cases there has actually been violence and keying of cars. Additionally, there are senior selling their prescriptions to one another. Crazy! Who would have thought!!! The management seems to be doing what they can do. As for the residents who complained about people knocking on their window and screaming....that's absurd. There are balconies with chairs on each floor. They are in reasonable proximity to apartment windows, but someone would have to practically stand on the railing and lean over to see into or reach someone's window. Most likely the complainant is involved in a dispute with someone or they're behind on their rent. There's a reasonable explaination, for certain. Overall, people who stay out of the "mess" seem to find The Altenheim a nice decent place to live. The management is good. They maintain the property well, they are accessible and they take the extra step of mediating disputes between residents. 11/26/15-Update: the current management is Eden Housing and they have fallen down and can't get up! The carpets throughout the property are filthy nasty and it stinks when you enter he building near the workout room. There have been several complaints made to them. The Germany Society owns the building and they have events there periodically. Hopefully they will take note and find another management company to oversee this property.

If my income is low when I grow old and grey, I will retire to the historical and swanky Hotel…read moreOakland. Right now, there's an income cap, but this is a spectacular place to live whilst old or otherwise -- close to the library, Lake Merritt, all sorts of restaurants and public transit. Just go in and check out the lobby. It's breathtaking-- the whole building is on the historic register. I wish I could move in now. There are many social programs run out of this building, and the Hong Fook Adult Daycare is in the back.

Hotel Oakland. A half misleading name. It was a hotel in the past. Well inside it is very nice. The…read moreceiling is very high. Sometimes it is treated like a mutipurpose room. The carpet is dirty. Also there are two elevators. Here are some recomondtions on Hotel Oakland. Pros -Scenic -2 elvevators -Safe -Has a lot of Cantonese speakers Cons -Dirty -Old -Misleading name Tip: Try running the stairs instead of the elevators for good excrise.

I would like to show recognition to the new management team. I have had interesting interactions in…read morethe past but can tell there has been a positive shift and a cohesive team has been put into place. Kudos to Northgate terrace.

Once upon a time this was a wonderful place to live. Yes the area has gone thought it changes…read morethough the years but it has always been a decent place to call home. The seniors have always looked out for one another and supported one another. I am writing this review today since not one from the new property management company will listen and take me seriously. My father is a disabled blind man that has been living in the building for 29 years. He moved in when I was 4 years old so you do the math of how old I am today. The previous company has there struggles with controlling pest that can come from a 200 unit building and at one point in time the pest were basically nonexistent. But about maybe 2 years ago shortly after the new property management company came in remodeled and promised the seniors the world they discontinued the old pest control services and with in a few months the pests came back with a vengeance. With an addition of bed bugs. So think twice before you let your loved one live here. I'm going to leave the pictures that I have personally taken myself and email to the onsite manager with my complaint that has fallen on def ears and generic answers and let them do the talking. Please pray for the seniors that love in this building