The staff lied about requirements that my dog needed for surgery at Cornell and refused to advocate…read morefor my dog's needs because they were more worried about their own profits. I've had two dogs admitted to Cornell for surgery with ONLY puppy and rabies vaccinations yet they blatantly lied to me and said in order to even refer my Frenchie for BOAS surgery she needed additional vaccines and testing. This is FALSE. A male receptionist on the phone began yelling at me disrespectfully because I stated this and said all that mumbo jumbo wasn't necessary. He called ME disrespectful when THEY all have been lying to me for months and delaying a surgery to help my Maia BREATHE. Now I will take my business and all 6 of my dogs to a vet that actually cares about their patients over profits. Bye Bye.

YELP is an appropriate way to say that - Fayetteville Animal Hospital - 'bites'…read more There are doctors that appear to genuinely care about their patients. Then there are doctors for whom your pet represents a bottom line - nothing more. I have just had my first miserable experience ever, with the latter type of vet. A vet so profoundly uncaring, and unprofessional - she stormed out of the exam room, even before doing an exam, because she found out that I wasn't interested in buying any medications. On October 31st, 2024, from the start of my Australian Shepherds health check-up, all 'Dr. Jill' wanted to talk about were medications.. 'Was my dog UTD on his shots?'.. Was I using Bravecto for ticks and fleas?.. (They promote Bravecto).. 'Was I using heartworm and other worm preventatives?' When I explained, (or tried to) that Australian Shepherds are sensitive to meds, and I had lost 2 Aussies to vaccines, (not to mention family members whose dogs contracted cancers, and/or epilepsy from Bravecto).. she didn't want to hear it. Her next words told the whole story - "SO WHAT DID YOU COME HERE FOR"? I was taken aback, and said simply - 'For an exam'. For 50 years I have raised and trained prize Australian Shepherds with natural foods and herbal medicines with excellent results, my healthy animals living out a long life. But the downside of routine good health is a lack of experience recognizing what might be illness! So, we have the occasional visit to a 'professional' for answers. It happened that in October, Fayetteville Vet Hospital recently sent us a reminder that it was 'time for Molly's checkup', So, I made the appointment for my male, who had been scratching a lot lately. Not 4 minutes into the 'exam' - it came to a crashing halt after a short conversation with the young inexperienced veterinarian. Dr. Jill, upon gathering my objection to meds - STORMED OUT OF THE EXAM ROOM -SLAMMING THE DOOR!... while I was yet talking to her... completely 'cur-tailing' the appointment. (no pun intended). No eye exam, no ear check, no heart listening to, no discussion of my dogs condition, (other than telling me he had worms, which information was already paid for by the fecal exam fee.) I walked in a daze to the desk, where the attendant chirped.. 'That will be JUST seventy five dollars today'. With an emphasis on 'just'.. He seemed surprised at the low cost of the 'exam'. (Later, it occurred to me- that was because my visit didn't include FVH's typical bill increases from drug prescriptions.) I went home shocked. It doesn't matter how anyone feels about Bravecto or the rest of the vet prescription drugs; Or that my own experience with them has been a disaster (Caleb and Marshall, the dogs in the photos were both killed by vet prescribed meds) Or that there is an entire social media site called 'Does Bravecto Kill dogs'.. (Link Below) https://www.facebook.com/groups/fb.comgroupsdoesbravectokilldogsandcats That isn't the point. The point is that a pet owner should have the right to determine what they wish to give to their pet, without the doctor going ballistic and kicking them out of the clinic. IN FACT, within 48 hours of that appointment, I received a letter from Dr. Bunnell, the owner of FVH (Fayetteville Veterinary Hospital) - EVICTING ME from their customer base.. based on nothing more than my refusal to buy medications at the appointment 2 days before. At that point I had yet to write to him (I did after that), and had yet to voice a complaint.. But, after receiving the very cold eviction letter - I did write to the owner, but never got a reply. So I called him and tried to explain my concerns about medications,.. he cut me off and told me that "I' WASN'T listening." No.. Dr. Brunell. It is you and doctors like you that are not listening. Some of us are sick and tired of seeing our loved ones, both 4 and 2 legged, get sick, and even die, because of prescription medicines. The best veterinarians I have known, have been naturopathic. THEY LISTEN to their patients.. And their bottom line is FINE. They wind up with customers traveling great distances for the possibility of finally finding a vet that will HEAR their concerns. Dr. Brunell refused to refund me for the 'exam' that wasn't. Again, showing what they care about.. And it isn't your pet.

Big shout out to this veterinary care in Manlius. We moved here last year and needed a new vet…read more Called this practice and the receptionist was so wonderful and accommodating. We needed to take two cats for a check up and vaccines. The clinic is clean , welcoming and inviting. The staff truly care about your pets and helps the pets relax and feel safe. The vet is so thorough and willing to take the time to explain all the details regarding your pets. I'm really glad we found this practice and will highly recommend it for your furbabies.

They were wonderful with my new puppy. All tests and and vaccines were given with such patience…read moreand care. The paperwork I was given when I left covered all the issues I had with my puppy's training. Very detailed information and I am so grateful.

Rockacres is the Best collection of doctors and staff. They're loving,compassionate when it comes…read moreto our animals care. Rockacres is by far the Best Veterinary Hospital in the area. My wife and I just love Dr.Sheri, she is one of a kind.

Do not recommend. Rude and off putting. Did not like their energy or the way they interacted with…read moreme. Definitely needs work on customer service skills. 0/10 go someplace else.

I brought my Italian Greyhound here after meeting Dr Davis at the Canine Carnival last summer. He…read moreis one of a handful of practicing ADVC graduates in New York state, which was a major draw because my boy has a genetic condition with his teeth called Familial Enamel Hypoplasia. Basically, he lacks the shiny, white, protective enamel on his teeth that most animals (and humans) have. This caused his teeth to collect calculus at an accelerated rate, giving him terrible breath, inflamed gums and (I would imagine) oral pain. I received a 10% off coupon for a dental consult at the carnival and booked my appointment about 6 months later. **(My dogs do not see Dr Davis for their routine care, we have another vet in the area)** At the consult, Dr Davis was excellent with him, very soothing and friendly. So much so, that my normally shy IG allowed him to pick him up and carry him into the back room (without me!) for oral photographs to be taken. Upon reviewing the photos and hearing his treatment recommendations I immediately booked an appointment for a full cleaning, extraction of an impacted canine and whatever else would be needed upon completion of a (sedated) exam following the scaling. The estimate was a lot more than I was anticipating, but as a former dental assistant (for people!) I know the expense that goes into the equipment, supplies and training for such a procedure. (I also have pet insurance! Whew!) They also offer Care Credit with 6 months to pay, if price is the issue. The day of treatment, my little guy was dropped off around 7:30am. I was told to call as often as I'd like to check up on how things were going (I was clearly a nervous mom) By 10 am I received a call with the findings of the sedated exam. Unfortunately, his teeth were worse than anticipated and required additional treatment, including 4 more extractions and 7 composite restorations. NONE OF THIS WAS DONE BEFORE CHECKING WITH ME!! I gave them the go ahead after hearing the estimate had doubled. He was ready for pick up by 5pm, and Dr Davis went over everything that was done, in detail, along with photos of the teeth before and after. My little guy was their ONLY patient for the entire day. The whole office was devoted to him. They gave us aftercare, pain meds and booked a follow up exam appointment, and we were on our way. The next day I had a follow up phone call to check on how he was doing. This is a VERY detailed account of my experience. Everything was great, professional and clearly done by people who care very much for animals and their well being. The only negative was the price, but as i mentioned before, the cost of dental supplies, equipment for sedation and x-rays as well as training is EXTREMELY EXPENSIVE. For the price, the level of care was second to none. I knew this going in when I made the appointment with a specialist. I am extremely happy with Dr Davis and his staff, and thankful they were able to help my boy live a better, healthier, pain free life! My pets are my children, I didn't think twice about spending more money to ensure he had the best treatment available. TL;DR Excellent office, excellent staff, excellent care. If you can afford it, I'd highly recommend going here for specialty cases.

We brought our cat for Gingivostomatitis treatment involving his mouth. We came from Albany to…read morebring Eddie for veterinary dental care to a specialist. It was recommended to do full extractions, which were done. Post-op care visit went well. Dr. Davis is a cat whisperer. We could not have been more pleased. Eddie is doing well 3 weeks post-op and were pleased he did not require a feeding tube. Despite the three trips to have this completed, it was well worth the time and effort. As a retired physician I recognize the need for specialty care if you can find it. Even though we love our local veterinarian we felt the need to look for a specialist that does this work on a daily basis. Again we could not have been more pleased.