Dr. Jeremy Prosser is, without a doubt, the best veterinarian in town. I would trust him with my…read morepets any day. He is an incredibly honest, compassionate veterinarian with the highest level of integrity. When our 10-year-old Goldendoodle, Franklin, became very sick, Dr. Prosser stepped in to help my family navigate one of the hardest decisions we've ever had to make. His kindness, patience, and genuine compassion made an unbearable situation just a little easier. Today, he cares for my black cat, Reggie, who is happy and healthy thanks to his excellent care. Knowing my pets are in such capable and caring hands gives me complete peace of mind. If you're looking for a veterinarian who truly puts animals and their families first, I can't recommend Dr. Jeremy Prosser highly enough.

If I could give Village Veterinary 6 stars, I would…read more When we were looking for a new vet for our blind cat after moving, we asked for recommendations and perused Google looking for any spots that came highly regarded. After all, who wants to take their furry pal to a 2nd rate spot? After talking to some locals and seeing some reviews, it was clear that Village Veterinary was our spot. This was confirmed when we saw how many thank you cards, plaques, and other mementos they had hanging up from current and former "patients". Our cat is NOT a fan of the vet due to his blindness, so we were immediately impressed when the staff put is in a quiet room to wait as opposed to the general waiting room where you have dogs barking, cats hissing, and the general zoo-like nature of a veterinary waiting room. the appointments are usually running on time and they get you in and out. We are currently patients of Dr Jamie Hopper who is phenomenal! She has helped so much with educating us on the best care for our little guy. They have an adjacent surgery and emergency center so if you ever need help, they have the capabilities to handle it. I would not look anywhere else if you need animal care in Central New York.

I took my beloved Frankie to this vet the day before mothers day and she was determined to…read moreeuthanize him as soon.as we walked in. She claimed that he had cancer. She was euthanasiaing another at the same time. It seemed that she was trying to make money for her company. She was extremely unprofessional. The other girls in the office were very kind. I would never recommend this "hospital" to anyone. I am so sorry that we didn't take him to his original vet.

I've been taking my GSD's to Southern Hills for several years now, and for everything from annual…read morephysicals to most recently a surgical procedure. The staff are always kind, attentive, knowledgeable, and professional. I'm grateful for all Dr. Aris and her support team have done for my pups over the years.

If you are in the need for pet care, look no further, the team at Southern Hills actually cares…read morefor you and your animals like they were their own. They are professional, enthusiastic and accommodating. You won't find any other Vetwrinary Hospital willing to make you feel like family!

Dr Nichols is very caring. He goes the extra mile to care for animals. I highly recommend!read more

Dr Nichols uses DIRTY NEEDLES…read more My amazing vet passed away who cared for my pets for 25+ years. so I chose Dr Nichols to try for my dogs moving forward. During my first visit he lifted my 75lb lab up on to his exam table by her leash - I should have known then this was not the vet for us. He proceeded to give her spring shots & I thought I had observed him cleaning a used needle with rubbing alcohol but thought no way this couldn't be happening . Right who does this ? Second visit she needed a shot & again I observed him turn to his bottle of rubbing alcohol ,he pumped a few pumps into a cotton ball , grabbed the small vile of vaccine to which the needle was clearly stored in it , he took out the needle , rubbed it generously with alcohol , stuck it back in the vile ,drew up the med & gave my dog a shot. A shot using a dirty used not sterile needle !!! I Couldn't believe this I was shocked I called him the next day - he returned my call & I asked him "did you use a dirty needle on my dog yesterday " ? He replied " yes I use them more than once I've been doing it this way for years it's no different than poking through your dogs dirty skin & hair . I rinse them in water then with alcohol " . I'm in total disbelief at this point & I asked how do clients get a clean needle he said " well you have to request one" I repeated if we want a clean sterile new needle for our animals shots we need to request one he replied "yes" . He then asked me if there was anything wrong with my dog - I said well I've been at work all morning , I am not a Dr so I'm not entirely sure . He said " well if there's something wrong with your dog bring her back & I'll fix her for free. Oh hell no I'll never step foot in this filthy dump ever again. Shame on those working there who know this happens with every single animal & doesn't speak up - you are just as much at fault ! Speak up this is wrong WOW just wow If you take your fur babies to Nichols in Skaneateles I strongly urge you to try to find a vet that doesn't run their practice this way , one who offers clean new sterile needles for your animals . & one who cares about animals . Lord only knows what happens behind his closed doors in surgery . If your questioning my experience & are I. Just as much disbelief as I was go ahead & call him , ask him if he uses new needles for every vaccine on your animal , ask him if your baby was stuck with a used needle . Go ahead & ask him .

When our loving, loyal, rock of a companion, our 14 year old golden retriever, Jackson, reached his…read morefinal day, I called Gentle Goodbye. Dr Roach came to our home, allowing Jackson to be comfortable & surrounded by his family. Your compassion, patience and professionalism helped make our final moments w Jack positive. You aided us immensely in our time of need. We highly recommend Gentle Goodbye & Dr Barb Roach . In the days following, we were touched to receive a kind note w Jack's paw print on the front. We are forever grateful

Having to make the decision to euthanize a beloved pet is difficult as it. Having a kind…read moreprofessional veterinarian come to your home makes this process more comfortable for your pet and yourself as a pet parent. The kindness of Gentle Goodbye Dr Barbara Roach was so comforting and made us feel That we were making the right decision for our pet. We highly recommend any pet parent going through the process and struggling with the decision of euthanasia that reaching out to Gentle Goodbye will be the best thing you can do for both you and your beloved pet.

I've been going here for probably 10 years. I have nothing but good things to say about their…read moreveterinarians and staff. One of our dogs passed about 4 years ago, and their handling and kindness during that process was so appreciated. Our new puppy is a bit of a handful, but they all help to calm him down and are so patient with him. I also found their cost to be very reasonable compared to what we had been paying at our previous vet. Very happy to put our trust in these guys.

They scheduled an appointment with less than 24 hours notice that I stated I might not be able to…read moremake. I stated I would call later that day to confirm. Their hours on maps states they are open until 7pm. I called at 530pm they were already closed with no voicemail options. I called the next morning when they were open to connect. Since it was the same day they dropped us. This place is very unprofessional, and they do not state accurate hours on all sites. Would not recommend to anyone. (Their hours are wrong on this site as well)

We have had Dr.Otis or one of her techs at least 5 times come to our home. They are caring and…read moreextremely compassionate. It makes such a hard decision at least comforting knowing that your family pet is crossing the rainbow bridge in their home surrounded by their favorite things and in their favorite spot. It has always been very peaceful unlike being in a cold sterile environment at the vet. Our furry pets have just been calmly slipped to sleep while in their favorite perch with their family meme era around them. Even our cat layed with our dog while he crossed the rainbow bridge ow bridge . I think it helped her say goodbye.

I am writing to formally express my deep concerns and sincere frustration regarding the lack of…read moreurgency and compassion demonstrated by your office during an extremely difficult and emotional time for our family and our beloved dog, Demi. As Demi's condition deteriorated rapidly, it became painfully clear that he was no longer experiencing a quality life. We made the heartbreaking decision to help him cross the Rainbow Bridge and reached out to your office for assistance in ending his suffering. Your office requested documentation from Demi's primary veterinary provider. We promptly contacted their office to have the paperwork completed and sent. After waiting over an hour with no confirmation, we followed up with your office only to learn that the documents had not yet been received. This necessitated an additional follow-up with the vet's office. Throughout this back-and-forth, Demi continued to suffer unnecessarily. To illustrate the delays, we first reached out to your office at 8:56 AM, leaving a voicemail, and received a return call at 9:47 AM. We followed up again at 11:27 AM with another voicemail and finally received a callback at 11:38 AM. The final response came at 12:28 PM. In total, we endured a wait of four and a half hours before receiving a resolution from your office. To compound our distress, we were later informed that the euthanasia had not been approved. It is unclear what information was relayed to your office by the primary vet, but the lack of coordination and communication between your offices was deeply troubling and unacceptable. Under these circumstances, it would have been both appropriate and expected for your veterinarian to contact us directly to fully understand Demi's condition and the urgency of our request. The manner in which this situation was handled fell significantly short of the care and empathy we expect from veterinary professionals. Consequently, we have decided not to utilize your services in the future. We have shared our experience with our family and friends. When entrusting veterinary teams with the care of our pets, we expect they be treated with the same compassion, urgency, and dignity as if they were their own. This experience is particularly disappointing given the positive interactions we have had with your office in the past. When your team came to our home in November 2024 to assist with the aftercare of our basset hound, Koko, we were deeply grateful for the kindness and professionalism shown. Additionally, a family member had a similarly positive experience with your office in 2020 during the passing of their pitbull, Sammy. Unfortunately, the events of Tuesday, September 9th, have left us with a lasting negative impression. I urge you to consider how you would feel if your own pet were in severe pain and you encountered delays and resistance while trying to do what was best for them. The heartbreak and frustration we experienced during Demi's final hours is something no family should ever have to endure. Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized it was time to let him go peacefully. He is now free from pain, running in Heaven, no longer suffering--something that, regrettably, should have been facilitated sooner with greater urgency and support from his veterinary care providers.

When my dog's prescription was changed, I called to question the change. The vet tech said that…read moreshe would check with the doctor and called me back to confirm. Well, apparently that never happened because they had me giving my dog double the necessary dosage! When it was discovered, I had to request that they check with the doctor again. Dr. Skoglund never bothered to call me. The vet tech called to tell me that my dog should be fine with no permanent injury- what?! They never offered to check or examine her and when we picked up the correct prescription, we were charged for it! Worst veterinary experience I have EVER had in over 50 years of owning pets. I am very disappointed and would warm anyone against trusting this practice!

Been bringing our dog for 2 years. They have been nothing but great. They must have some magic…read moretouch. My dog runs right in with them.