I had an appointment first thing in the morning. My insurance actually picked up a charge. I had…read morean eye exam and test for glaucoma. I am not too keen on bright lights and people touching my eyes. They were professional and on time. I will return without question. My eyesight checks out. :)

My entire experience was great. No wait time and Dr Watson took her time and explained everything…read more I would recommend this doctor.

I am so incredibly frustrated with this office. They claimed that they didn't receive a referral…read moreprior to my visit although my doctor's office claimed they did. They claimed they didn't receive payment from my insurance although my insurance claimed they did. I can't get ahold of anyone to help straighten out these errors, and when I do happen to speak with someone after spending hours calling, they aren't helpful (e.g., tell me to wait for a message through the online portal that never comes). The service is terrible here. AVOID at all costs!

The doctor we see is very good and deserves 4-5 stars. But the office staff and office operations…read moreare abysmal. First, even with three people in office staff area, you call and call and call, and most of the time NOBODY picks up..you are told you are number 2 in call list..and then within minutes told to call another time. One day I called 8 times, each time with an endless hold and hangup. Secondly, if you have prescriptions such as eyedrops and want them renewed or sent to Mail Order or Pharmacy, GOOD LUCK! Staff seems incapable of sending a correct prescription. In one case it took us a month and 3 attempts with different faxes to mail order to try and fix it, finally they got qty correct but no refills instead of 90 day normal 3 refills, meaning having to suffer thru it again!i The office appears to be heavily engaged in processing as many patients as possible for exams and tests but terrible at support or answering phone! I mean abysmal!

I've been a patient of Dr. Nouri for a few years now. When she left Boston Laser in Brookline I was…read moreworried because I didn't want to see another eye doctor. Luckily, I found her and started seeing her again at her new office. Dr. Nouri is extremely thorough and errs on the side of caution, which I love. Her expertise in ophthalmology is second to none. She was the one who found my glaucoma in the earliest stages and has kept it stable. I recommend Dr. Nouri with no hesitation whatsoever.

From the owner: Welcome to Physicians Eye Care, the office of Dr. Nouri. We understand that you have countless…read moreoptions for your vision needs. We provide quality care by a dedicated physician in a small practice setting. In addition to healthcare backed by years of training and experience, the office is also a place in which patient comfort and convenience are prioritized. Unlike much larger practices in Boston, you will always be cared for by Dr. Nouri. When you visit our office, you are welcomed and examined by her and treated in the same manner she would treat her family. Your concerns are important to us, and we want to make sure all your questions are answered. Whatever your eye care needs, know that you are in capable hands of Dr. Nouri.

It is a privilege to write about Dr. Sang and her team. Not only is Dr. Sang an elite and amazing…read moredoctor, but she shows compassion and really cares. Sometimes, that makes you feel better and is more needed than the treatments! At a time when I feared losing my vision due to macular degeneration, she was reassuring and supportive , and always answers my never ending list of questions, and with patience. Another side of Dr. Sang that I recently learned about is her mentorship. There are a group of young college grads working there who are taking a gap year and preparing to get into medical school. She is so giving and proud of how many of these interns have gone on to great careers. Each time you go for an appointment, it's a "major production." There are so many steps in the process and I have come to understand why it takes so long -- they take no shortcuts! There is a huge staff that supports Dr. Sang and each one has a specialty, from the people who answer the phone and make appts. to the people who do complicated eye scans. I don't envy the appt. people as everyone seems to want a different time -- including me -- and it's hard to make everyone happy, although they try. I guess my only complaint is that I wish I could turn back Dr. Sang's clock about 25 years so that she'd be in practice for another 25+ years. While she is around, I feel incredibly lucky for her to be my doctor!

I have been seeing Dr. Delia Sang for twenty-five years for retinal problems. Dr. Sang has taken…read moreexcellent care of me over those years. However, there are some negatives. Phone communication with the administrative staff, especially Monica, is difficult and frustrating. My advice is to communicate all medical questions (other than simple appointment needs) in writing via the Mass General Brigham Patient Gateway. Dr Sang employs students to operate all of the various tests done prior to her seeing patients. She does this to mentor them and further their education. This is laudable, but the downside is that the staff are not professional full-time employees, and are constantly turning over. One plus, while you are waiting for your eyes to dilate, is a Tatte Bakery and Cafe, a few blocks (and one T stop) away at 1003 Beacon St., where the food is excellent. She used to have an office in Burlington, MA, open on Wednesdays. It was very convenient for me, coming from the Lakes region of NH. I am leaving her practice for a retinal specialist in Londonderry, NH. Once she knew I was leaving the practice, she refused to answer my queries about a medication she had prescribed for me, so what had been a great relationship ended on a sour note.

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

I had a really good time! Doctor was really good. I did…read morehave dry eyes for a long time and finally a doctor addressed it without just tell me to use eye drops. I will be returning for a dry eye treatment (IPL). Staff was excellent helping me with my glasses and explaining contact lens coverage to me through my insurance plan.

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

Mass Eye and Ear, of all places, doesn't understand accessibility and accommodations for people…read morewith vision and language disabilities. They have a page on their website that says they can provide communication in required formats for people with disabilities, but none of their staff are aware that the law requires this. The webpage saying they provide accessible communication only has a phone number to contact them. It has one e-mail address, but that is for requesting interpreter services, not for general e-mail correspondence from people who need to contact the clinic via text. The website says to use the portal to schedule appointments for patients who are already registered, but the portal is set up so there is no way to request an appointment unless already seen recently by that department. The Patient Relations office has no idea that the ADA exists and told the person to find an abled person to make a voice call for them. The nurses in the departments don't understand what large print is and several of them have provided a legally blind multiply disabled person with handwritten illegible instructions, stating they don't know how where they would type and print instructions to give the person. Their solution was also "can't an abled person just redo it?"

I'm gonna walk you through this step by step. You arrive to a broom closet stacked with equipment…read more You can see the beams and 2x4 studs. You are then redirected to the elevator lobby to fill out sensitive medical forms. After this you get to sit in the broom closet where he makes NO ATTEMPT AT HUMAN INTERACTION while he one click at a time enters the information from the forms into his system. You have enough awkward time to notice the multiple security cameras pointed at you that you did not sign a release for. He then turns and addresses your obvious impatience and says " I can't help you if you no leave a good review". I left and will be flagging this, lord I don't have anything nice to say, clearly unprofessional and not up to basic building code seemingly illegal practice.

I went to the office, the door was open but no one was there. No receptionist, no doctor. I tried…read morecalling but no one ever picked up. Not the great experience I was expecting from other reviews.

All weekend, I've been extremely uncomfortable with swollen, sore, itchy, crusty eyelids. I called…read morethe eye center about 8:15 AM and was told the doctor was doing surgery but my information would be taken and passed along to the doctor's technician. I should be available by phone to take the call. Well, here it is 4:30 PM and I still haven't heard back. This is so disheartening and unprofessional. There should be follow through with these type of situations. After waiting a few hours, I went to urgent care. I waited quite a while but eventually saw the ER doctor and got a suitable prescription. Nobody in so much discomfort should have to wait over 8 hours to be contacted.

I really like this practice and most people that work there, Execpt this front desk girl that's…read morebeen there for years and I really don't know how. Everytime I interact with here either at the office or over the phone she is rude, I already complained about her in the past but she is still there with the same attitude. Right now as I'm writing this review because I call for a follow up and she was herself again so I asked to speak to somebody else..she put me on hold now for about 50 minutes but I will hang up as it's their lunch break. I really don't know her name but good luck if you get her.

Dr Wu and the entire technical and administrative support staff are outstanding. The medical result…read morewas excellent.

Doctor Wu is expert at her craft, a caring doctor, and the one people go to after other doctors let…read morethem down. I've been seeing Dr. Wu since I had experimental PRK back in 1996 - 1997. A few years ago she performed PTK on one of my eyes to remove some scarring, and most recently she performed cataract surgery on my eyes. The results have been awesome. I could write about her great bedside manner and sense of humor; of course I could try to state what a great eye surgeon she is. And I could try to convey the precision and attention to detail she brings to her work. Instead, I'll point out how I have run into numerous people who came to Doctor Wu AFTER another eye surgeon had messed up. I met two such people during the last month, including one just this morning. She is the doctor people such as I will tell you you should have seen. She is the doctor the other doctors say you should go to next. Your eyes are two of the most important things in your life. Entrust them to the best eye surgeon. Ed L Natick, MA

I researched OCB after I was referred to OCB by my Optometrist. OCB is legendary in the Boston…read morearea. Close affiliations with MGH and Harvard Medical school. I am a 70-ish young (young at heart) man that started wearing glasses in 2nd grade. Both eyes underwent surgery with Dr. Ambika Hoguet at the helm. Fastidious, professional, personable and punctual. That is how I would describe Dr. Hoguet. Dr. Hoguet did a wonderful job with my cataract surgery, and insertion of the toric IOLs (intra-ocular-lenses). It is my understanding that the toric lenses must be precisely inserted and dialed-in to properly handle astigmatism. Great post-surgery write-up delivered to me via Dr. Hoguet. My eyesight, after cataract surgery and IOL insertion, is now almost 20/20. I no longer wear glasses, after 60+ years! The removal of the cataracts made a stunning improvement in the volume of light rays reaching the rods and cones in my eyes. I look forward eagerly to every sunrise, every visit from a friend or family-member, and long road-trips on the American highways. Thank you to Dr. Hoguet, and to your support staff, and the professionals at ACM (anesthesia) and BESLCW (technology/facility).

I've been seeing OCB for 20 years, bu they have become incompetence defined. Despite having a…read morefollow-up scheduled a year in advance, they called me two weeks before an appointment to let me know they had reschedule me... 14 months further out for a yearly exam! When I called they offered no other options at all beyond a vague waitlist. I can no longer recommend OCB regardless of medical reputation, as they have the business and customer practices of a third-world country.