I have been going here for a few years and it hasn't been great. there is a call center to make an…read moreappointment and that is very impersonal. I spent an hour going back and forth with the call center and the Lexington office and they said I only have blue cross. meanwhile I have had eye insurance that they couldn't find in part notes or didn't want to look up and told I had to pay out of pocket. it's a mess over there. I need customer service please

I have been purchasing new glasses every year with Lexington Eye, as my prescription had been…read moreprogressing since 2018- or so I thought. Spending $600 and up for Lexington Eye for their "high-quality" frames and still struggling to read any printed material. The emotional trauma of my deteriorating vision affecting my job, reading to the blind. I discovered in 2024, with the wonderful help of Warby Parker, that the prescription from Lexington Eye was very wrong. It was, like all my previous glasses, an old prescription from 2018 (with my prior eye doctor). Not all the updated ones I had every year from Lexington Eye. Lexington Eye (Arlington location) did a recheck and helped me with this new info, found it to be accurate and replaced by latest glasses free of charge. No apologies and no reimbursement for all the other 6 pairs that are useless to me. My latest Gucci glasses, from Lexington eye are not even as comfy as my Warby Parker. I will be taking my entire family to another practice. Nicole P Concord

It has been almost 3 weeks since my LASIK procedure and I am in awe of my new eyes! I was very…read morenervous going into it, but looking back I had nothing to worry about! From the initial consultation, the staff were friendly, patient and understanding of my nerves. On the day of my surgery, Dr. Giles was great and made me feel comfortable the entire time. The procedure took less than 20 minutes and was painless. After the procedure I experienced very little discomfort and after a few days, any discomfort I did have completely went away. I experienced dry eyes for the first week, but since then that has also gone away. Being able to see is the greatest gift and I am beyond grateful to TLC for giving me the gift of eyesight. If you are nervous to get LASIK, know that I was too, but wish I hadn't been so nervous because in the end I had such a positive experience.

I am grateful and incredibly happy with my TLC-Laser Eye Center experience. They were extremely…read moreprofessional and attentive. They performed preliminary exams to diagnose the possibility of surgery. After that, they scheduled the surgery date and, finally, on the day of surgery, they assisted me throughout the procedures and, most importantly, always kept me calm and confident about the surgery. The rest was just personal nerves, a fact beyond their control or mine. However, everything went wonderfully well and according to their plan. I am truly grateful for their professionalism and passion for the work they do. Congratulations to the entire team, especially Dr. Christina La, Brandy, the doctor who performed the surgery, and the friendly lady who performed the initial exams. "I'm sorry I didn't write your name, but you know who you are." Congratulations to the entire team! Excellent work and keep loving what you do. You are the best.

I waited three hours to be seen. Then she was rushed, didn't answer questions. I felt very…read moredisrespected and very disappointed.

I had excellent results from the PRK surgery performed by Dr. Talamo over 20 years ago. Only now,…read moreafter all this time (and as I hit my mid-50s) is my vision starting to deteriorate a bit. I've gone from the 20/10 vision post-surgery to 20/40 now. I'm still street-legal...but thinking it's time for a tune-up! If I choose the surgical route, I'd definitely go with Dr. Talamo again.

The doctors and staff made me feel comfortable with my choice by explaining everything in a way I…read morecould understand. The procedure was relatively quick and I could "see" the results almost instantly. My only wish is that I went to them sooner. I had an amazing experience with their team

I couldn't be happier! Walked in for a consult left with 20/20 vision. Everyone was welcoming and…read morecalmed my nerves. I can't believe I can read street signs!!! Yay!

The billing department has been completely unresponsive and unhelpful. I have called four separate…read moretimes requesting a receipt for an appointment, and each time I was assured that it had been emailed to me. More than a month has passed, and I still have not received it. I also left a voicemail for the billing manager, but my call was never returned. It's disappointing that such a simple request has gone unresolved despite multiple follow-ups. Basic courtesy, communication, and customer service seem to be lacking, and this experience has been extremely frustrating.

For adult, the service was fine. No complaints. For kids, they don't take vision insurance and…read moresubmits the claim to medical. I wish they had told this before the appointment because submitting to medical means higher copay as the doctor will be considered specialist. Not sure this is a general practice everywhere, and I was told by others that it was not. I don't understand this policy as this means vision insurance for my kid means nothing.

I have been going to North Suburban Eye for many years.I always feel special, informed in the…read morelatest technology and never rushed.The staff is always friendly and makes me feel that my appointment is the one that matters and they are focused on me.I couldn't pick a better dr then Dr Rita Cherian. She is immediately engaged without being overwhelming. We have a one on one conversation and I leave feeling content and totally informed . I know if I have any further questions, she and entire staff are there for me.I look forward to my appointment.

From the owner: Welcome to North Suburban Eye Associates! With offices in Wakefield, Beverly and Winchester,…read moreMassachusetts our eye care practice is dedicated to excellence in ophthalmology and to providing services in all areas of ophthalmology. Including; cataract surgery, LASIK eye surgery, glaucoma treatment, retina eye care, and even pediatric ophthalmology focusing on children's vision. Led by C. Douglas Evans, M.D., Kimberly Mooney-McNulty, M.D. and Sandra Hu-Torres, MD our staff is not only vastly experienced but also well organized to handle a complete range of vision related problems. If you are located in the North Suburban Boston area and seeking excellent ophthalmologists you will find this at North Suburban Eye Associates. Whether your eye care needs are routine or complex, we invite you to schedule a convenient appointment at North Suburban Eye Associates. North Suburban Eye Associates serving the greater Boston area, adheres to the highest standards of quality and a firm commitment to our patients. Our goal is to educate each patient, to ensure you make informed decisions regarding your eye care.

A first visit charges $120 extra for a contact lens evaluation, no matter how long you have been…read morewearing them. Each additional year has an $80 charge for contacts. This is a total ripoff. Unless there is a very great need, measuring for contact lenses is very little extra labor. Training for first timers could take a little time. But there's no need to charge again.

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

I had my consultation 6/8th/2020 which was roughly around 3 hours and surgery schedule Thursday…read more6/11th/3020. Just a little background on me, I'm 30yrs old I have been short sighted since I was 7. So I've always had to wear glasses which isn't convenient in many ways especially being an athlete. I've Always wanted to get lasik surgery done but have always been contemplating the issue and uncertainty of it and also committing that kind of money towards it. The reason I finally decided to do it is, for the past couple months my eye sight was dramatically getting worse and worse every other day and I was starting to lose my vision in my left eye, So I finally decided to use up all of money in my savings and set up the appointment to get the surgery done during my vacation week. I was praying that I met the requirements to be able to qualify for geting the surgery done. So It was a scary feeling because I know my Vision was getting worse and also excited feeling knowing that it was a chance I could be able to see better without having to wear glasses or contacts. By the way if you wear contacts I would recommend not where them about 2 weeks before your procedure they normally say 7 days is good but I wanted to be extra safe and stop wearing it 2 weeks prior consultation. After About 3 hours of the consultation I was notified that I am elegible for lasik surgery except that my left eye was on the border line of being able to get this procedure done so got me a little nervous. Eli was AMAZING with every single step by step test and very informative and made me feel comfortable about the whole procedure. Also the front desk ladies were great also. I was told Dr.Seth would make the final call on that decision but great news When I found out that I got a green light on the procedure. Now the day of the procedure I was in and out roughly 30mins. But Process itself took about average 5- 6 minutes for each eye. They do Give you eye drops to numb your eyes so you do not feel any pain at all or discomfort, All you can do is feel the pressure but nothing to worry about. Once the procedure was done you do see as if you look in underwater, And just as they recommend when you go home take a nap and follow the medication as schedule. You will see blood shot in the white area of your eyes after surgery that is normal don't be alarm, in about 2-2 1/2 weeks it will clear up and heal. You will need to wear sunglasses for couple weeks as well to protect your eye from accidentally being poked and irritated by the sun. when I woke up the day after surgery I totally could see 20/20 it was an amazing feeling, a moment I have dreamed and prayed about for many years. This has been the best decision I've made in my life and it's definitely worth the money and getting it done. Also fyi it is suggested to get the procedure before the age of 40 if you want to have a chance of great vision. I very much HIGHLY RECOMMENDING GETTING LASIK DONE. You do deal with dryness in the eyes but the artificial eye drops prescribed will help for the next 6 months until the eyes start producing it's own tears. One of the eye drops you need to take for the next 6 months day and night, is really expensive so be ready for that depending on your insurance coverage. $2000 for a 3month supply so just a heads up, all depending what % your insurance covers. But having 20/20 vision that price is worth it . As I write this today July 12 a month later my vision is still great, the dryness is still there especially with the summer heat. I do experience lil blurriness when I first wake up in the morning but that's just from the night eye drop you take before bed bcuz it is a lil creamy compared to the artificial eye drops which is like tears. I have my 1 month follow up this Friday 17th super excited. Hope All of you who are considering getting the surgery by reading this post it helps, I do my best to be as detail and informative and share with you make Experience and I really hope it helps in making a decision and I hope you do decide to get it and you have the same great experience as I do

I have contemplated LASIK for decades but was too nervous. AVANT provided a convenient,…read morecomfortable, and nerve free experience. I wish I had come sooner and will be recommending the business to anyone who will listen!

I Highly recommend you avoid Kathryn Hatch. I have a serious eye" disease. I decided to meet with…read moreher only because she provides surgery which I need. I already known about my diagnose, but I passed tests again specially for her and paid for it. I waited her about 1 hour!!!! She spoke with me about 10 minutes. She said that she ll do surgery for me. She started filling out the paperwork and abruptly stopped. After that, she left the room and her manager Leilani Ford came into the room. I asked manager "what my next steps?!" And manager said "Kathryn is having a lunch" she will call you later about your procedure. I was shocked! I waited her more than hour and she just left the room because she wanted to eat! This is absolutely unprofessional. Of course, nobody called me later. I just paid money for my tests.....Where is the ethics between patient and doctor? Maybe she doesn't know such words...The Manager Lilani Ford gave me a promise that the Kathryn will call me, and no one called me back after several months. I called many times, left audio messages, but no one answered me. This is maximum disrespect for people who come to you for treatment. Even just call your patient and say that you cannot provide a procedure a much better than just ignoring him. This call takes 5 minutes no more, but if you're arrogant and you don't care about your patient, you don't do this. That's why I can't tell you how good a surgeon she is, but I can tell you for sure that she can simply ignore you without explanation.

Stay away from any Mass Eye Ear practice including this clinic (used to be called Talamo practice)…read more They literally see customers as "walking dollars" and the least they car is providing sufficient and appropriate care to your eyes. Looking for eye surgery, cross-linking, or contact lenses? Look elsewhere. Your eyes are your eyes, they ARE NOT TOYS.