I took my father-in-law here to try to find some plastic pipe for a vanity. Another customer was ahead of us and I could hear the conversation between him and the Standard Plumbing (SP) guy. The customer was obviously annoyed because the fixture he was buying didn't come with everything needed. The SP guy was nice throughout the exchanges, simply letting the customer know what was needed and letting the customer vent. (The SP guy doesn't control what comes with a product, so why shoot the messenger?) But he *was* helpful to let the customer know what else was needed to complete the job at hand. Very professional, patient, and nice.
Another SP guy came out from the back and proceeded to help us. My father-in-law asked a bunch of questions but got stuck describing the problem he was having with the pipes. The second SP guy was just as nice and patient as the first. He answered every question and even took us over to the aisle where the products were and used new drain parts to help my father-in-law visualize and describe what the set up that he was looking to fix.
Cut to the end-- the guy helped us get the parts we needed and the repair we did was successful. The parts were not outrageously expensive, either, although plastic is usually pretty cheap.
Full Disclosure: these guys are like day versus night compared to the SP guys who worked at the SP store where I used to live. Definitely worth patronizing the Pocatello store. read more