Owner Dick was essentially a dick. I respectfully asked him if a new wooden/metal sled may be…read morediscounted due to noticeable repaired damage & scratches present on a sizeable section of the wood. This is a moderately expensive brand new product, I expect the condition to be new... not too much to ask. Before I could finish my sentence he interrupted me with "Nope! No! Take it or leave it!", before immediately turning his back to me. Very off-putting for a first time customer. I took the sled- as not to disappoint my kids- but I will not return to this store or recommend it to anyone else.

The men that work here know their stuff! Step back in time to great customer service and…read morehandwritten sales receipts. Love it!

Super duper nice people here... good selection of power tools, things for painting, cleaning, and…read moreplenty of other hardware needs... even fixing up broken screen windows. Great place to shop local instead of the blue or orange big box stores.

From the owner: Fuller and Son Hardware has been serving central Arkansas since 1921. Being family owned and…read moreoperated, we take pride in providing top notch service to each of our customers through our Triple Guarantee. We are a complete hardware and lumber provider, carry a large selection of rental tools, and even operate our own small engine repair shop. With the recent addition of our in-store Price Match Centers, our customers know they are getting the best prices along with the best service.

I was looking for replacement handles for my wheelbarrow. The Ace Hardware website showed Besser…read morehad them in stock. When I arrived there were three employees near the front door but none offered to assist me. I found the handles and took them to the register. The cashier rang them up and said $70+. I mentioned they showed on the website for $22. She said I had the wrong handles but did not offer any assistance in finding the right ones. She asked I look them up on my phone and provide her the product number which I thought was strange as a computer terminal was in front of her. Another employee came to my assistance and found the right handles albeit for $2 more than shown on the website. At this point I just wanted the handles and to get out of there so I didn't quibble and paid. The cashier was quite unfriendly and displayed a "you're bothering me" attitude followed with "take it or leave it, I don't really care". I live in west Little Rock and had driven downtown specifically for the handles. I try to make purchases at locally owned businesses whenever possible. Needless to say, I won't return to Besser. If I want to be ignored and unappreciated as a customer I can just go to Home Depot or Lowes much closer to my home.

Needed a weird lightbulb I couldn't find anywhere else and they were able to confirm over the phone…read morethey had it. They held it at the register for me and were super friendly. Good people, good place.

This was my 1st time visiting this local hardware shop. It is in walking distance from my home. I…read morewas so excited to support a local business over contributing to Home Depot or even Lowe's. They have a smaller selection of goods but I can tell it is well curated. It is slightly more pricey (or at least what I purchased) but worth it as I know I am supporting a small, locally owned business. Customer service was friendly but all of the 3 people that work there that I saw remained behind the counter during my visit. I only saw one customer at the counter at a time checking out. Would have loved to have some interaction during my visit in lieu of going to counter to ask my questions. Overall, good experience. I will likely return.

From the owner: Fuller and Son Hardware has been serving central Arkansas since 1921. Being family owned and…read moreoperated, we take pride in providing top notch service to each of our customers through our Triple Guarantee. We are a complete hardware and lumber provider, carry a large selection of rental tools, and even operate our own small engine repair shop. With the recent addition of our in-store Price Match Centers, our customers know they are getting the best prices along with the best service.

I had recently left a 1-star review because I had rented equipment that the batteries weren't…read morecharged costing me down time. The service desk was apathetic to my problem but management called and apologized and adjusted my rental rate accordingly. Very appreciative of the professional response and I believe that they do work to provide great service to their customers. Thank You for excellent customer service!

From the owner: Hum's has established itself as the local store for personalized and attentive service. We entered…read morethe business of renting heavy equipment in 1998 and have continued to grow our mix of hardware supplies and rental equipment ever since to meet the needs of our customers. We turn our fleet every few years to offer a choice of late model and up to date equipment. Choose Hum's Hardware & Rental to provide all of the equipment and hardware supplies for your project - no matter the size.

july 2nd went to have a key made the cashier proceeds to tell me the key had a chip in it, yet…read morenever asked and then didn't know how to read the book. Asked for help both items were out of stock.

Fast service and they had what I needed. I went to one of the big stores and Kaufman beat their…read moreprice by over one hundred dollars. The guys in the yard loaded my trailer and I was on my way. Thanks.