We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

The installers were very precise and thorough. Very knowledgeable and helpful. They worked a…read morelong, hard day to get our floor down. Excellent service.

My experience with Abbey Carpet started out well, but an error was made in measuring and resulted…read morein a carpet too small for the room. And yes, I did pay up front! I was told that it would be "made right" and I could go ahead and put furniture in the room and they would take it out and put it all back when the new carpet got in. In the meantime, I decided not to put the furniture in, to save them the hassle of taking it out and putting it back in again. I put the mattress and box springs on the floor and have slept that way ever since. I was expecting a resolution within a few days to a week... it has been almost 3 months! It is obvious after I call at least once a week, get nothing but promises of "we'll make it right", no follow up communication, and now my calls are not even being answered, that they do not intend to "make it right". I was expecting so much more due to the referrals I got to this business. I am extremely concerned that they would treat a senior citizen or anyone in this manner. It appears if everything goes well it is good, but if there is any glitch, it is awful! Sadly, my experience has been the latter!

Bad information on flooring product. Brought in a sample from Lowe's to try to buy local. The lady…read moreimmediately told me the product I had was NOT engineered hardwood. I knew it was, but wanted to see what they had to match and I wanted to her the benefit of the doubt. They didn't have anything that matched, so she began telling me about all the lawsuits from my sample product. When I asked her for the source of her information about the lawsuits so I could educate myself while researching...she responded, another dealer in Lowell, but there not gonna tell you anything. WTF!? I feel like this business will tell you ANYTHING to sell you their products. We were fully willing to purchase a whole house worth of flooring IF they could match the tone of the wood flooring we settled on. Not only could they not, they lied to get us to settle on something else. How do I know they lied? I can't find any public record of litigation or class action against the manufacturer of the sample product from Lowe's. Also: when she was banging on about the alleged lawsuits, she confirmed my sample WAS engineered hardwood after telling me it was luxury vinyl plank - confirming no educational foundation on flooring products - which is a red flag for a store devoted entirely to selling flooring.

From the sales floor to the installation, the staff we dealt with were exceptional in their…read moreknowledge, expertise, and service. We believe this business has the quality and best value for our money and needs.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

Extremely professional sales and installation crews. The entire process was a breeze. Will be…read morerecommending to others for precision and timely execution

From the owner: Flooring & Tile World is a retail flooring showroom with lots of "in stock" inventory. We provide…read morecommercial and retail services including professional tile removal.

Wonderful team, and friendly people to work with, really competent folks, they know what they are…read moredoing, just take their recommendation for your job/project and trust them. The work they provide is of great quality and their $$ rate is reasonable and very competitive, we are really pleased with their work. Their professionalism is clear, they completed our project 3 weeks ahead of their initial estimate, despite their fully booked work schedule!! Before you commit with someone for your floor project, contact these folks, they are highly recommended

This company does not do a good job. They originally installed my hard wood floors but the seems…read moreraised up with warmer temperatures. I had them look at them and they told me it was normal and they would go back in the winter when the heat was on. They still do not look correct. Then, they gave me an estimate for replacing my floors that were damaged by water. They only replaced half of the wood in the estimate but would only take $200 off the almost $3000 estimate. Jo, the lady that answers the phones and schedules everything, was rude and unhelpful. I asked around about the company and everyone I spoke to said Jo was mean and hard to work with. I do not recommend this company.

worst customer service i have ever seen. They would show up wherever, unannounced, maybe work a…read morewhile, then disappear for days and days on end. Took them forever to do the pool patio. Did not return calls or emails. Stay away from them. The patio turned out okay, but waiting on them to do the job was frustrating. Patio is super slippery even though we requested non-skid surface.

There are few things I regret but hiring Sands Decorative Concrete @Pinnacle in Rogers, Arkansas…read morehas to be on the top of my list. My husband and I met with Rasha Sands one of the owners. All I can say is when Sands is selling they are 100% attentive. We initially hired them to do our decorative concrete pool deck. They seemed so nice and professional at this point that we asked them to do a custom fountain. We did many upgrades per Kyle Sands (the other owner)suggestions. This company is more on the expensive side but my husband and I were happy to pay because we thought we were getting top quality. Their work crew left our front and back yard a shambles everyday they worked on our site. They never cleaned up. Bottles of soda, Gatorade, cigarette butts littered, trash everywhere. My husband told me to overlook it because the job seemed to be going so well. It was February 2021 when they finished. It was rainy and cold. We asked them, "How will we know the fountain works?" At this point our pool had not been completed. They said,"It will work!" We paid all of our bills promptly. They never had to wait a day. Fast forward to June. The pool was complete. The very first day there was some water on the pool deck amd I almost got a concussion when I slipped and fell. Even our dog was sliding on the deck. We called our pool contractor and he came over. He agreed. The deck looked like it had not been sealed and was a hazard. I called Sands immediately. Rasha proceeded to tell me they don't seal their decks with a gripping agent unless the client asks for it. When we were in initial conversations about the decking I had mentioned on numerous occasions I wanted a deck that was not slippery. It was a big concern of mine. She dismissed me. After I slipped I emailed her 2 times and she said you can pay us to come out and fix it. 3k I believe was the estimate. 3 days later our fountain was turned on and started leaking like a siv. Literally from The front, back all sides. I called Rasha. She didn't rerun my call until I sent a pretty aggressive email. This was June 21. We did not see anyone from Sands till the following week. When Kyle came out he looked at the fountain but didn't turn it on, just walked around. He said he would fix it. I will make a long story short. My husband and I had to go to their store on 2 separate occasions and speak with them before they agreed to come back. The waiting began. Yes we will be there. Tomorrow we are coming. The excuses were endless. Finally they had an insurance adjuster contact us. They were blaming the masonary person. When the adjuster came out the blame was clearly on Sands. They did not use the correct pressurized pipe and no one could determine what glue they used. At this point they probably used Gorilla Glue. Once Sands found out that they were liable that was pretty much it. We had 2 other independant pool contractors come out and all agreed it was improper pipe and glue. We have now had to file a claim against Sands through their insurance. We are almost at the end of August. We paid Sands over 20k and have never been able to enjoy our fountain. I also have to wear rubber soled shoes to walk on our deck. Also since they did not seal our fountain our pool is being ruined by all the fine masonary that is seeping in. This company will take your money and will NOT stand behind their work. I think that is honestly the most frustrating. I understand things can go wrong. I can not understand not standing behind your work. Stay away!!!!! PS I know of 2 other people that have hired them and have had issues with their pool decks being too slippery. One of the people had to have stitches in their head from a fall they had.

Very sub par experience from their sales person to the installers. Told me there was a rebate I'd…read moreget back and I've been waiting since October. I've reached out several times and still no actual answer or help. Would not recommend to anyone

From the owner: Gary's Floor & Home is your number one choice for the best carpet and floors, dedicated to bringing…read morequality, unparalleled customer service at 5 locations across Northwest Arkansas. Now offering next-day installation on any in-stock flooring!