I hired this business on the explicit recommendation of a towing service. I received prompt service…read morethat started that day, and he was able to miraculously replace the ignition switch on a 2010 Volkswagen that had been causing me problems for awhile, and that even the VW dealer seemed baffled by. Re-keyed and everything, service price very reasonable and very impressed that he knows what he is doing. Would recommend this business unreservedly, which is a nice thing in this area of the state. Also responded to texts and communicated well. But the main thing is, a job well done

STAY AWAY FROM THIS SO-CALLED BUSINESS!! I called on Monday to see if this business could make a…read morekey and possiby a fob for my car. Marty asked me a lot of questions and was short with some of my answers. He eventually said that he could make a key and fob. His prices were very reasonable. I called him later that same day and asked if we could set up an appointment for Friday. He said to call him around 8:30 Friday morning and he would "probably tell me to come in." I called around 8:40 Friday morning and he seemed to have zero recollection of any of our prior conversation. He said that he had a hectic week and was running very behind that morning. He said he just took a commercial call and would need to be somewhere at 10. I told him where I was from and he said it would take about 30 minutes to get to him and he would put me down for 9:15. He said the job would take about 10 minutes for me and he would need travel time to get to his next job. I left my house immediately after hanging up with him. I arrived at his "business" at 9:17 and he was nowhere to be found. The door was locked. I called his number and got a message saying that he could not answer his phone now and there was no voice mail. I sat in my car for a little over 5 minutes and waited to see if he would show up. He never did. I assumed he bailed on me to go to his supposed commercial job. I texted him later expressing that his actions were very unprofessional. He came back at me saying it he is busy and he is taking care of his family. Family means more than money to him. He said that I did not call him and that it was on me. WHAT?!? We had an appointment and I did call him. He continued blaming me and acting extremely rude and unprofessional. I ended up blocking his number.

Excellent service very informative and great work! on time respectful! Answered all my questions!…read moreVery polite! Well make this company my lock Shop if I have anymore issues!

Communication needs to improve. Had a key for 3 weeks with absolutely nothing done. More…read moreunacceptable is the worker Tori who was rude about the whole situation. She needs a lesson on customer service and communication. Come on The Lock Shop you can do better! Very disappointing!

I would rate this business a10. came out to my residence and was professional and curtious. it was…read moresort of a struggle but he knew what he was doing and got my door open. I would highly recommend this company. Thank you!!

Big fat zero stars. I have roadside assistance my made the mistake of calling these people to…read morecome and help me. I was stranded. They did not ever show up. I called the first time after waiting longer than what they said it was gonna take and they said they'd be there in five minutesafter that I called and it would go straight to voicemail so I called my insurance company, they called and it would go straight to voicemail. You don't leave someone stranded awful way to do business awful service. Do not use them.!!

I got locked out of my van on the 4th of July, and Sully responded promptly and courteously. He…read morearrived within 20 minutes of my confirmation and was able to quickly open my van without any damage at all to my rusty door!! I was very grateful for his promptness, communication, and competitive pricing! I highly recommend Sully from Lock and Key!

From the owner: Welcome to Lock & Key, your trusted locksmith serving the Tri-City area. I am a traditionally…read moretrained and fully insured locksmith providing lock installation and repair rekeying, key cutting, trouble shooting and lockout services. For the fastest possible response I can be reached at (989) 450-0210.

We had an appt at 3. At 3:30 I called and he stated "I forgot I had a doctor appt. I tried to call…read moreyou twice to let you know" He did NOT leave a message. He than asked if 6 would work and I agreed. I get to my new house and see he called at 5, but again NO MESSAGE. I waited until 6:30 and finally left. Very unprofessional I would not recommend this company to anyone.

This is the best locksmith ever!! I called him in the middle of the night and he came to my rescue…read morewhen i wasnt in the best part of town at the time. What a great guy patient and unlocked my car in no time at all!!! Thank you so much smiley for coming to my rescue.. NeceyD Swartz Creek