I went to Stanton Optical in 2023 and didn't feel welcome. The staff seemed cold. Didn't want to help me at all. Took forever to get my glasses and then had problem with them. So this time I gave them another chance. It took 3 weeks to get my glasses back. I walk in stood there for a while to be noticed. I gave my name and I ask was my sunglasses in. No answer. I ask again no answer. I ask for a 3rd time and the woman snaps back at me for asking. When I ask a question I expect an answer. She spoke to me as if I'm a kindergarten. That broke me from ever going to Stanton Optical again. No courteous they are not polite. Made me feel like I inconvenienced them. Next time I will take my money elsewhere. Im giving them a star just so I can write this rant otherwise I wouldn't give them a star. read more

terrible customer service... we were directed to go to the back to check in for our appointment. The worker was there on the phone with a customer but did not acknowledge us at all. she then got off the phone, still didn't acknowledge us (mind you we are standing at the desk in front of her). We continued to wait for 10 in front of her desk with out her even looking at us. she was rude the whole time during our exam and not very professional. Go anywhere else but here, they have a lot of open spots available for a reason. read more

I had a damaged pair of glasses, so I made an appointment to replace the frames. I spoke to someone at the store and someone from customer service. BOTH of them told me they had the glasses in stock at this location. I drove 45 minutes one way to the store just for someone to tell me they do not actually have them in stock. Do not waste your time here read more

disgusting pig Fkrs ..... so I needed new glasses because my vision changed due to less that a year ago I lost total vision in one eye...... during the exam for a new rx the outsourced individual MADE me go thru every lens variation on my TOTALLY BLIND EYE, even after I told them so at the start.... I can't even see this as negligence. This was malice. read more

Do not waste your time or money with this company. They promised glasses in less than 2 weeks and it is now over a month. To make it worse they outsource their calls and do not call back in the 48 hours they promise an update. Everything about my experience lets me know they are about the business first and customers second. read more

wait for over a month for mine and my husbands second pair of glasses to be shipped. I was told that they would be shipped to my home two weeks came and we got an email saying they our glasses were ready to get picked up I live in Hobbs not Lubbock!! we called on the 21st the day we got the email and told them the same thing he said it would be a 14 dollar charge fee to ship them he put us on hold and told us they had been shipped no card was given to him but I said ok today i called be yet again I have not received our glasses they said they just shipped mine off and I was placed on hold and they never came back to the phone again called again no answer got on the waiting list haven received a call don't come to this office it's bs service and yo uh just get these ring around answer or none at all !!! read more

Carrie was so extremely helpful and patient with me and my mom! We had a difficult situation and took forever picking glasses and she was amazing during our whole experience, definitely recommend coming out and seeing her and the team at Stanton Optical! My glasses were also ready same day!! read more

I have been getting my glasses at Stanton for several years and have never had such horrible customer service. I called the store on a Monday and was guaranteed my sunglasses would be in a shipment received Friday and made plans to pick them up and leave town. My eyes are very light and I needed them for the drive. I even got a text on Thursday that they were here and to come pick them up. I come and they aren't here. No apology, no empathy no relation or explaining why they would text me saying they were here if they weren't. I asked for a manager due to the poor customer service and needing to know when to expect my product. Alyssa came to help me and she did alright once I told her empathy and engagement were what I was looking for. She offered to give me another pair of tinted glasses so I could make my trip. I came to get them and they weren't tinted. I was told she probably forgot because she left early and didn't tell anyone they should be tinted. Which was the entire point. I was told that the person helping me wasn't apologizing because she didn't help me and she didn't make a mistake. I asked for a manager and she told me she was one of the still no empathy or attempt to calm the situation or keep me as a customer. And when I asked for corporate information I was told sure I could have it they were just going to send me back here. The products themselves are fine but the customer service is terrible. I'm felt like I was the one being told my expectations to have the product I already paid for on the date they called and told me it was ready we're just too much. she told me she could tint them in 20 minutes so I wait just for her to come back and tell me the machine takes an hour to heat up. Then where did 20 minutes come from. They had no respect for me as their customer or my time and money. When I told her I wouldn't be back she just said ok and walked off. This is not customer service you should receive for the amount of money you have to spend. read more

Be very careful... make sure you grab someone as soon as you walk in or you'll walk around forever... also be careful with all the add ons... you don't need it all I promise... also don't believe when they say same day! And also don't believe them when they say they expedite them either horrible customer service... read more

This was my first visit to Stanton Optical. I was from out of town, but I really needed to get my eyes checked. It was Labor Day weekend and not only were they open, but they got me in immediately! The staff are friendly and knowledgeable. I am very impressed with them and I will be using them in the future. read more

I went for my eye exam on January 15th I received a dscount because I had vision insurance the cost of my glasses was approximately 280 and to this date February 6th, I have yet to received my glasses! Someone has to drive me the 95 miles due to my health, and they have told me my glasses were ready, so I should come pick them up, and when I called to remind them they are supposed to ship them to me turns out they're not ready after all, From thinking they would be ready in two hours to 3 weeks! Now that's RIDICULOUS I am in hopes that Stanton Optical did not ruin my frames, I did not buy frames from them I used my current frames and have been without glasses all this time. The only reason I agreed to this was because the girl at the front told me it would be 7-10 business days, and they would ship to my home. I cannot see myself telling anyone else in the future to use this company in good conscience, in fact BE WARE OF STANTON OPTICAL AND IT'S NEW STORES COMING TO CALIFORNIA! BEWARE WARNING read more

Poor service. This was four years ago but it took them six months to get my contacts. I kept getting calls that they were in. I lived an hour away and I would show up And they couldn't find them. I even called and talked to corporate and the problem wasn't fixed. Finally after being noticeably upset they found them in a pile of contacts that weren't labeled properly. read more

There is a sign on the front door that says FREE WALK-IN EYE EXAMS. False advertising. It isn't free unless you buy glasses, which they don't tell you until they are done. SCAM. They also advertise two pairs of glasses for $79.00. False advertising again. Their glasses were grossly overpriced so I said no thanks. Then I told them I had Wellcare insurance with a zero co-pay, and they said no. They charged me $25.00. Someone is getting sued. read more

I took my wife, mother and father-in-law here. This is the worst place I've ever been to. Now the customer service was good, but no matter how good it gets the actual service is beyond horrible; maybe horrendous... no its worse. On the first trip it literally to 7 hours! 7 hours and we had to come back four times to actually get the glasses. On the fourth time we had to wait over an hour just to pick up because they couldn't find them and once they finally found them we had to wait another 30 minutes because they didn't have the frames it was just the lens. I would not come here again even if it was free and they sent me a limo!! read more

If you are 80 or over don't even think about going here. You can not get an eye exam unless they have a specialist, which Lubbock does not. Have you noticed that once you hit 80, everyone is thru with you? read more

I only marked the 1 star because it was my only lowest choice, worst place ever, my daughter wanted contacts for her 14th bday Feb 25, went in mar 3, placed order, they took over 3 weeks, when I finally called them, they took a few more days, went in & they only had half an order, get call to pick up other half, went in, they were misplaced, after almost 2 full month we can finally recieved our full order, thank God my daughter kept her glasses or we would have been in some boiling water, we will just go back to Eye Glass world read more

Stanton Optical - Eyewear & Opticians Near Me - Lubbock, Texas

Absolutely horrible experience was there forever. Went through two exams to be told to go down the street to another place that has a optometrist on-site and not remote. read more

Very misleading when it comes to their eye exams. While they do give a "free" exam the cheap frames are very trashy . They say you get a free exam as long as you purchase glasses that are $79. What they don't say is that the lenses aren't included so cheapest you pay $79 for frames, $100 for lenses, and what ever ad ons you want. They are misleading with their wording which is a shocker when I found out my wife's glasses were $200 ish instead of the $79 that was advertised. I give it two stars for good staff but the advertising needs to change because it's wrong. read more

Twice I have went into the store in Lubbock. A year ago to get new glasses, and again today. Both times, I stand there for 5 to 10 minutes and NEVER have anyone say I be right with you or what you want!!! This is another example of no customer service. Will not have to worry about me walking into their store again. read more

Where to start??? First the optometrist is the fastest exam ever... Like the Nascar of exams... Had to wait for nearly 45 minutes to see him and was out of the chair in 3.... Then I sat for 25 minutes to get a set of trial contacts... Where I meet another patient whom had already been waiting 20 minutes herself... When the person that was checking people in finally got to my a the other patient she put the contacts on the table walked away for 10 more minutes and when she came back told me the contacts would be $58 a box.. not telling me what brand they were or offering another brand.. really because I have insurance doesn't mean I want the most expensive pair. Now let's talk glasses... Because I have insurance I can't get the special offers on the window 2 pairs of glasses for $69 or even the buy one get one offer no... I get the pair covered by my insurance and 40 % off the second which helps but, still not what I went in for. I get one pair for me. One for my nephew and two for my wife. I was expecting the ready same day once again that is advertised. Welp wrong again. Because I got mine but, they were out of the lenses for my wife and nephews glasses. So I get mine and I guess that's a good thing but, not why I stopped at a same day optical center. We had to call to even find out my wife and nephews glasses finally were ready. Now I paid for all the add ons (polycarbonate lenses, scratch coating ,anti-glare, transitions tint, and insurance). Once again mine were right but, my wife and nephews were wrong neither of theirs have the tint and from what I can tell only my wife's had the anti-glare coating. Oh and the final straw I was told 7-10 days on my contacts. Which is a joke because, we just heard from the local office and now the are saying that it will take until the 20th of February for two boxes of accuview 2 contacts to arrive which is almost three weeks after my first visit. Never going to use this company again. I will tell everyone not to go here. $460 spent and so far three weeks trying to get for pairs of glasses and two boxes of contacts. That fact that anyone goes here blows my mind. read more

It's been a month and we're still waiting on glasses as well as a refund for overcharging me when they put the wrong insurance down. Their phone number is just a customer service line that will tell you what they think you want to hear or just blatantly say they can't help at all. Told me they processed the refund a week ago multiple times over the phone, but it took me going in person and having them charge it back to my card for it to actually process. Unorganized. read more

I visited the Lubbock location of Stanton December 18, 2021 and purchased a $100 gift card as a Christmas present for my aunt. She used $25 in February 2022 for a discounted eye exam. When we went back in September 2022 to make a purchase for glasses we were told that the balance was 0.00. Proof was provided for the original purchase from my credit card statement,but the remaining balance was not returned. The on-site employees were nice but the company customer service sucks. Beware of purchasing gift cards here. read more

The Lubbock office is awful. Customer service does not exist. Out of six pairs of glasses two were correct. I have been trying for two weeks to get a refund. Today my son went into the store and got it for me. He had been told by the the office that answers all calls to go personally in an attempt to get the refund. They had tried twice to get the refund processed to no avail. The store will not answer their calls or emails either. When you go in it takes forever for the exam and ordering of the glasses. Save your money and time read more

BEWARE AND BE WARNED Stanton Optical in Lubbock Tx is a joke. Was assured 59.00 no hidden fees no taxes for single vision glasses. Get the and pick out my frames which were 19.99 a set go to pay out and what do you know now they are 69.00. This was the 16th of March 2019. Was told when I went back Saturday that Tue other pair would be mailed the following Monday. Here it is two weeks later and still waiting on them to appear in the mail. They are liars and thieves not to mention how unprofessional their business handling is. read more

I made an appointment for my dad to be seen. My husband and dad drove 45 minutes for the appointment only to be told the doctor had an "emergency" and wouldn't be in until the afternoon so my dad would have to come back to be seen at 4. I'm sure he wasn't the only doctor. I called and questioned what the issue was and after expressing my irritation and being put on hold the gentleman I was speaking with told me that the doctor would be in at 11:15 and my dad could come back to be seen. Uh no. I told him that my dad would not be coming back and we will be looking for somewhere else. Poor way to do business. Now I understand why this place has such a poor rating. read more

From the scheduling experience with the call center to my interaction with Christopher (I think that's his name), my experience was positive. The doctor was a bit abrupt in her interactions, but she was thorough and efficient. Christopher was patient in helping me to select frames and determine specifically what lens treatments I wanted (and could presently afford). Really great experience-- looking forward to picking up my new glasses in a few days! read more

(rewritten in my bf's perspective) Wow.. how do they stay in business!!! I really don't know where to start... A few hours before I went there to get an eye exam, I called to check how much it was just for an eye exam and they told me that it was $45 dollars. (without the purchase of a pair of glasses). So I went there without a doubt but when I went to go pay for my exam, they all of a sudden told me that it was $95!! (w?t?f?) I became so surprised and shocked that I started complaining right away that an employee there(I'm assuming) told me that it was $45 when I called. The manager started huffing and puffing at me in a extremely annoying voice that she assumed that I called the corporation instead of the business. I reasoned with the manager saying that Eyeglass World is only $45 dollars for eye exam. She told me in a squealing voice "Sir! this is Stanton optical's price." Puahahaha, telling me that this is the price for the Stanton optical. Its Lubbock for crying out loud! And why would anyone purchase a glasses from there?! They sell stuff from China which is like 5 dollars a pair. The only good service I received from this store was that the optometrist was nice. If you read this lol go to eyeglass world they are so much nicer and the doctors from Stanton should move over to there as well. read more

Scheduled an appointment but still had to wait about 30 minutes to finally get seen. Didn't expect the doctor to be via Camera, but I didn't mind that much because of the pandemic. But then once The employees seem inconvenienced to have to do their job / help you everytime I went in there. Originally went in for JUST the eye exam, which I made clear a couple of times, but the employees insisted I do their 2 for $60 (which ended up not actually being $60 for cute astigmatism glasses) so whatever ended up spending $200 + for exam, 2 pairs of glasses, and "trial lenses". They said the glasses would be ready in a couple days and contacts can take up to a week+. My first pair were ready in about 3-4 like stated but the lady didn't know if I was picking up 2 pairs or 1, so she asked me? I said 1 but obviously I'm not the one with a computer with the tracking information on me so how would I know? Then a week later my second pair came in and the guy was nicer than previous employees. Then another week passed and they said my contacts were in, went in to pick them. Again, another case of the employees never having a clue, the lady spent a good while trying to find my contacts and gave me only one (my left eye). I'm just trying to be done with this place at this point so I'm like whatever. Then they call me back the next day or so later and say they have my right contact lenses so I had to go back again.. TL;DR whole experience was just messy, unprofessional, and the employees seems too busy not caring to help you out :-/ 2 stars bc the glasses are alright. Try somewhere else if you're looking a more personalized experience. read more

I am in a wheelchair & I ordered my glasses & specifically told them that they were to be sent to my home, 80 miles away. They called me & told me they were ready to be picked up at the store. I told them I wasn't picking them up, they were to be mailed. They told me it's too late for them to go out today (Thursday) so they will be mailed on Friday. I called today (Monday) & they are still sitting in your store. I was told they would be mailed but I'm not holding my breath. Very disappointed, would not recommend AT ALL for a senior citizen in a wheelchair you would think they could do better. read more

well let me start off by saying DONT WASTE YOUR TIME NOR MONEY! Well i had too get my eyes redone THREE TIMES, my prescription was INCORRECT THREE TIMES ! NOT only the prescription but the frames were not what i chose EACH TIME !! my FOURTH time going back i got one set of glasses my contacts or my second pair of glasses are still not ready its been FOUR MONTHS !!!!! and they refuse on giving me a refund, i have called corporate and they just did not budge or really care about the problem or customer service . he just sincerely apologized and asked if i wanted to go find a different eye place too visit !! i will not be going back !! on top of the wack job thief employees they stole 200$ from me and tried too make it seem like i did not pay for them !!!!! read more

I went in for an Eye exam today to purchase contacts. Zach was the eye doctor. He did a tremendously Great job. Very detailed , he got the power just right. He also observed I needed to change the axis on my contacts so they fit better. I'll definitely go back and use this guy in the future. I highly recommend him. The obtricians up front bragged on him too. They said he's very kind and doesn't have any reworks what so ever. That means he gets the rx 100% correct first time around. Zach is an ace !!! The exam and contacts were also a great value. Since I didn't have insurance $89 exam contacts $249 for years supply . The whole process took about 45 minutes including exam . read more

Is there a 0??? I drove 160 miles roundtrip to an appointment at this location. I couldn't make the appointment on time, so I called when I was halfway there to explain that I would be late (which would actually put us there right as they closed or a little after). The gentleman on the phone said that he would have the doctor wait to see us when we got there. Taking him for his word, I continued on instead of turning around and going back home. When I arrived, they said that no one had told them. Sorry - you're not going to be seen. AND NO APOLOGY! Needless to say, I will never never never never use this company. read more

I went there in August to get contacts. Was told to call back in 2 weeks. No contacts. They never ordered them. In all they ordered my contacts a total of 4 times and wanted to order them again for number 5 but I couldn't do it again. read more

I honestly don't understand the sheer amount of shit people keep bitching about - I've had glasses since I was 3. I've seen specialists, neuro-opthamogists, and plenty of the good ol' walk-in docs. This last trip their eye doctor - Andrew - Corrected a fuck-up a SPECIALIST made in my prescription that has been continued in exams ever since. I honestly thought my eyes were going since, year after year, my sight was worse. Suddenly, I'm seeing 20/20 again. Was it a long wait? As a walk-in at the end of the day? Not really. I've been buying frames from them since they opened. The one time we had a major issue, they bent over backwards to fix it and gave us several years worth of free frames. It sounds more like people aren't willing to speak up when something is bothering them and, frankly, with the sheer amount of traffic Stanton deals with, that's a personal problem. read more

Fast friendly service. Jennifer was very friendly and helpful even though she was very busy she was multitasking very well.My eye exam went smoothly even though it was from Florida.. Everything worked well together eye exam was perfect and so were my glasses. Timely delivery of my glasses. The manager was very friendly and helpful aswell. Nothing bad to say about this place. read more

I am reluctant to give poor reviews as a rule, but this has been a less than pleasing experience. First, I would give the staff high marks for being friendly. But my glasses were supposed to be ready at 4, but they were not - told me there was a mixup, and they would definitely be ready at noon. But then when they brought the, out the next day, they had omitted the tint on the sunglasses. So I was told I would receive a call in about 2 hours. No call. So i called and spoke with Gabby who said she would call me back with the status. I explained that this was multiple delays, and I would prefer to just hold for the status. She was with a customer she explained. I asked if the manager could possibly assist, and she revealed she IS the manager. So now I am waiting again on the glasses, and the second promised call. They are indeed nice, but not very reliable. Also, the sticker shock is extreme. They advertise low prices, but then when you actually but them it is closer to $400. But they will negotiate this down closer to $250 if you are able to do without some of the unnecessary extras. read more

The staff at this location have been friendly each time I've gone in, however I am less than pleased with my overall experiences. In October I knew I needed a new Rx, so I went in despite seeing mixed reviews online because it appeared that people either had really good experiences or REALLY bad experiences. I thought that if I was made to feel uncomfortable, or felt like I was being hustled, I would just leave. Perhaps those are famous last words. I went in with my mother, who was in town visiting, and although the people were friendly the visit didn't start out on the best note. After the eye exam, we were charged $90 -- which WAS credited to my glasses purchase, but this was NOT the "Free Eye Exam" that the sign outside the store promised! It felt like false advertising. Bad form, Stanton. It doesn't take much to say "Free Eye Exam - with glasses purchase." Words matter. I picked out two frames while I was waiting because of the buy-one-get-one. The lady who helped us purchase the frames, frame program, etc was, again, very personable. However, as we went along I watched the bill growing higher and higher. I wasn't happy at this point, but we'd been there for almost two hours so it felt like a loss to walk away with the Rx and find somewhere else. I purchased the frame program where I would get two free frames over the next two years for each frame I purchase (2 frames = 4 free frames), and a 20% discount on lenses. Okay, fine. I think the total for both frames and lenses with anti-glare was around $360? Which, all said and done, was not that bad -- because remember, the total would have been closer to $600 or $700. (Keep in mind this is a rough estimate, based on a memory from 6 months ago.) So I walked away having purchased two attractive frames, and as someone else said, you get what you pay for. This isn't Walmart. When I picked up my glasses, I told the technician that I thought the Rx was wrong. He told me to give it time to adjust and sent me on my way. Well I never adjusted. It wasn't exactly what I needed -- and this is MY mistake: I didn't call them or go back in until 6 months later. So when I went back in, I paid $45 for a new eye exam. If you call them and say you're busy (because I was, which is why I never called), they'll probably work more with you. After I had had my glasses for a little while, Stanton (headquarters in Florida, not the Lubbock store) gave me a call and sold me a lens ... warranty? There's a specific term they use, but I don't remember. For $29, I can take the frames I had already gotten from Stanton in and pay 20% of the lens cost. I understood it to be a full coverage when I agreed over the phone, but I'm still okay with the 80% discount. So I go in today for the new Rx, and when I take my glasses (original frames from 6 months ago) to the front, I'm told that I have a 20% DISCOUNT, and that I'm responsible for 80% of the cost. I told them that I had purchased programs for both the frames and the lenses. The computer did NOT reflect the lens program/warranty/whatever that I had purchased over the phone, and the manager came over, looked at my file, and repeated that I still would owe 80% of the lens cost. (The manager, like the rest of the staff, was very friendly.) Living on my own and being in college, I didn't have nearly $300 to spend to get new lenses today, so I sighed, thanked them and left with my new Rx in hand. When I got home, I called the Florida number and spoke with Katrina. I told her that I was confused because, as I said earlier, I thought I had purchased a greater coverage than 20%! She was, AGAIN, extraordinarily lovely to speak with, and explained exactly what coverage I have: 1) Frame program. Free NEW frame + 80% lens cost. (For my particular lenses, with anti-glare coating, $145/pair of glasses was the quote today 4/10 in the store.) 2) Lens program. Using your own frames (from Stanton, Katrina said), the charge is only 20% of lens cost. It's my understanding now that I cannot use them together (free frame + 20% of lens cost), which I don't exactly blame them for. You have to make money somehow. Katrina placed me on hold and called the store manager (not the one who helped me today, but another one) and straightened everything out. A note was added to my file about the lens program (apparently it must have been missing), and if I go in now they'll take care of it. From what I can tell, Stanton is not a bad company. No, I don't like the way they advertise or tack on little fees so that their base price is a really good deal, but I do appreciate the helpfulness of the Florida office and the pleasantness of the employees at this branch. My recommendation is this: Choose wisely. Ask questions and get solid answers and know EXACTLY what is included in whatever program you're purchasing. Better yet, get it in writing. read more

I had a good experience here. I am a first time glasses buyer. I was studying in the library when i noticed a sign that i should have been able to read was blurry so I made an appointment, they saw me 2 hours later! It seems like a very corporate run place, to increase customer turn over-which i appreciate I just wanted my glasses and to be on my way I was instantly greeted, had an eye test, picked out some glasses, and had them in my hands within 3 hours relatively inexpensive I spent 240 for 2 pairs of frames and lenses. You get what you pay for. I am not unhappy..I probably won't go there again for the next pair, I like a little more high end..but for the kids or someone that loses glasses its perfect. My boyfriend used a group on and got an eye exam and glasses for $42 total! read more

I liked this place and the staff seemed friendly, but that soon changed when we were waiting for the eye exam. It's basically a group of grownups who behave like high school kids. They are the age to be in the field but don't behave in a way I would want my company portrayed. They leave the paperwork on their counter (there is a spot for social security #) I'm not sure how that goes hand in hand with patient confidentiality. It was such a cluster on the counter they used my insurance for someone else. Thank goodness that person caught their error. They just laughed about the matter. Two employees kept going to a room and were talking about who knows what with the lights off. It was awkward and uncomfortable. I wouldn't recommend this establishment if you are concerned about your information being kept private. read more

I would normally never give a place 1 star during the issues that are going on right now but this place deserves it. The employees are very rude and made us feel like we were being an inconvenience to them. Yes, they were busy, but that doesn't mean you can't still be friendly. They said my contacts would take about 14 days to come in which is fine. They gave me a trial pair so no big deal. I get a call saying they are in so I go to pick them up. Only 1 box had come in. I can now change my right one but not the left. Keep in mind I ordered colored lenses. So basically I can't even change the right one. I already have green eyes but wanted to be able to see the lens if I drop one so the green lenses only change the color slightly but it's enough to make them two different colors. So my question to Stanton is, why do you call someone to pick up their order when you only have half of it?! read more