We are so pleased with the work they did! We had the seat of an antique rocker remade and…read moreupholstered and a chair seat and pillow made for a second antique rocker. They did an excellent job at a reasonable price and in a timely manner. The staff was helpful and easy to work with.

They did an excellent job on an antique Danish chair a few years ago but now we wanted to redo our…read moredining room chairs. We spent several hours looking for the right Fabric and once we found it they were able to obtain it in about a week. We took our six dining room chairs over there and in less than a week they were finished. They do such beautiful work. It adds a new dimension to our dining room! They are highly recommended.

Quality workmanship. Reasonable price. Great attention to detail. Came highly recommended and did…read morenot disappoint. Working with Tom on my second project now.

Tom is a guy who loves what he does. He redid our furniture for about 1/3 of what it would cost to…read morebuy new. I'm posting before and after photos so you can see the difference. It looks amazing and we are getting lots of compliments.

Excellent work and communication. WOW, I give them my highest recommendations…read more Price was also very fair.

Very fast and great workmanship. Had a damaged couch cushion courtesy of my puppy and within a week…read morethe folks at HOU made it look new.

These folks are wonderful in that we found what we really liked at their showroom and had expert…read moreinstallation. We chose some interesting Hunter Douglas vertical drapes/shades we didn't even know existed and suited our needs perfectly. Next we ordered a motorized shade (again HD) for a dining room and a pair of large manual shades for the patio doors off our screen porch. Overall an excellent experience. We're super happy with what we received and the customer care/installation.

We had new foam placed in our sofa cushions. Great communication throughout the whole process with…read moreCindy. Cushions were completed in a very short time on the same day I brought them in which was very much appreciated. They look and sit great. Thank you.

Do not use Cecil's. I've been taking things to Cecil's for 30+ years and I'm done. Worst service…read moreever, with extremely rude personnel and an overall lack of respect for their customers' time and money. I took a winter coat there 7 months ago for repair. A very pleasant lady showed us how it would be fixed and said it would be a couple of months before the repair would be complete. I checked in after 3 months and was told by them that they were behind and would get it to me soon. That wasn't a problem with me because it's a winter coat and it was spring at the time I called to check on it. I checked in a couple of months later-- it's now May--and was told that it wasn't even started. I was also told they were working on things in the order in which they were received. I know they are busy and a small business, but all I received were a lot of excuses for not finishing the job they handedly took. Because of this, I asked if they could give us a more concrete timeline of when the coat would be repaired, since we had been waiting since January now. They proceeded to tell me that they would talk to the woman who does these kinds of repairs and get back to me with an update. After one month of receiving NO contact from them, I decided to stop in to see what was going on. However, I was greeted with more excuses for why the coat was not repaired: they are busy, working on getting people's sandals done, a small business, etc. As someone who has been going to Cecil's for 30+ years, I was disappointed to receive excuses rather than solutions for my coat repair. Nevertheless, I wanted to remain hopeful it would get done, despite the fact that I certainly was not happy with how they had handled the situation thus far. We stopped in 10 days ago after once again receiving NO contact from Cecil's regarding my coat repair, and that's when I really began to see their decline in real-time. We were greeted with familiar news that the coat repair had not been started, along with the usual excuses regarding their status as a small business and how busy they were. I respectfully pushed them to get working on my coat, since they had had the coat for nearly 7 months now. However, I was told that the woman who does these kinds of repairs was on vacation and would be back on Wednesday. They specifically told me that she would reach out and give me a more concrete timeline for when the coat would be repaired. So, I waited until the end of the week, and unsurprisingly, I heard nothing. I called back today to try and understand why they couldn't get my coat repaired in a timely fashion, and yet again, the woman I spoke with provided many, many excuses for why it wasn't done: the woman doing these kinds of repairs was out on a family emergency, they needed to get sandals done first (I guess first in, first out doesn't apply or at least not consistently), they aren't doing coats anymore, and the usual small business one. In addition, she noted that everyone working there has been continuing this work at low pay. And just when I thought it couldn't get any worse, the woman I am speaking with begins roaring in laughter and a moment later says, "oh I just saw something really adorable." At this point, I realized the coat would never get done; I guess the customer she was talking to wasn't important enough to listen to. She proceeded to ask me what I wanted from her, and I simply asked why they would do this (referring to how they strung us along and didn't honor their commitment) and was accused of being an angry customer-I never raised my voice or used a cross tone. Even though I had every right to be an angry customer, I wanted to give them the benefit of the doubt as much as I could. However, she continued to make excuses by blaming this entire predicament on their status as a small business. Apparently, she claims, they tend to take in more than they can actually fix, and that their underperformance was a part of their status as a "small business." I know plenty of small businesses that do NOT share this same attitude and therefore don't find that claim excusable in the slightest. However, what really irked me about this entire situation was that there was NO apologies given for this terrible experience, as well as NO accountability for their actions; just excuses. I picked up the coat today and took it to Monroe Street Shoe Repair - exceptional service, friendly, helpful and organized. If you have a repair, I highly recommend you go there instead. It's truly sad to see what Cecil's has become, and their inability to take care of their customers. I don't see them recovering from this in the long-term, so save yourself the time and refrain from utilizing Cecil's.

Last Oct. I dropped off a pair of boots to be resoled. The woman at counter ignored me and…read morecontinued to talk politics with a completed customer for 5 minutes until I interrupted them. Three months later the work on my boots had not even begun. I picked up the boots and threw them in the trash. I will never return to Cecil's.

Initially, Beth asked that I bring the furniture to her place of business for repair. When she saw…read morethe pictures of the problems, she agreed to come to our home to do the repairs. She arranged to do the job very quickly and did the work swiftly and very well. I enjoyed having her here, and I'm pleased with her work.

Went to this shop with my daughter's 2 pairs of boots. The lady at the shop said she was very…read morebacked up and wouldn't have the shoes ready until Christmas or after the new year??!! So I will guess that she didn't want to do the job and couldn't be honest with us. Good luck!!

Totally unhelpful. I got the distinct feeling they did not want my business. If you want…read moresomething repaired that you need on a daily business- don't even bother inquiring about their services. You'd be better off going to the public library and reading up on the topic and doing your own work.

They have everything! Great machine and serger service. As…read morewell as classes offered. Helpful ideas to share.

The nicest people work here! Very helpful & knowledgeable. Easy to understand and work with…read more Nice amount of materials & sewing machines. They even provide training & classes.