I went in to buy a printer they misprice the printer but they did their best to make it right

I went to the Staples in Altoona, Pennsylvania, to use the self service copier machine. I had a gift card with a balance of $22.20, and I had the receipt to prove it. After making a few copies, the machine jammed, and I couldn't get anyone to help me. So, I switched to another copier, but it wouldn't let me use my gift card. I used a credit card just to finish my copying. Finally, I was then able to get someone to look at the first copier, because I wanted a receipt with my gift card balance. The manager at the store couldn't do that - even though it was an in-store transaction! And the gift card was showing a balance of zero, even though I had made only a few copies. Instead, the store gave me an 800 number to call. The first time I called, I got disconnected. When I called back, the customer service rep tried to refer me back to the store - even though the store referred me to this number! Finally, the rep called the store - confirming everything that I already explained to her - and yet she was unable to refund my gift card. She tried to give me a coupon instead. No thanks. So, I got screwed out of my remaining gift card balance (about $21) because the store couldn't give me a receipt, after I made a purchase in the store, on a copier that jammed (not my fault). And I got the run around after calling an 800 number, which I never would have had to do if the store had handled this the right way. Ridiculous! read more

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This morning I tried to get a photograph printed by an imbecile named Jared in the copy center. I asked him simple questions about the service and pricing. He is either incredibly stupid or he was jerking me around. read more

We are a business who uses many of the services and purchase a lot of business supplies on a weekly basis. Our experiences are always positive, the team has brought us items we need from stores in Indiana, Johnstown, and State College, PA. The GM and his team go above and beyond all the time! I will not name every one of the staff but they make us feel like family, accommodate and make anything that is wrong correct, honor and/or price match products, and include our small business in participation and promotion events. We highly recommend this Staples location!!!! read more

I have used the copy and print at this location 4 times. They never have my stuff printed and the employees don't seem very happy. I am currently sitting waiting for an employee to come back from his break. read more