VERY POOR CUSTOMER SERVICE! I returned 2 Amazon packages at this store. Upon entering the store, I did not see any signs for the Amazon return counter hence I went to the shipping section where I was told (rudely) Amazon return was at the front. I finally caught a glimpse of a partially covered small Amazon Returns sign. There was no one at this counter but next to that counter a staff was attending to another customer. It must have been a complicated task as I waited for nearly 10 minutes as he walked past me several times attending to the need of that customer. He didn't acknowledge me at all for the entire time. After he finished with that customer, he went into a back room for several more minutes and upon returning he was going to walk past me yet again so I asked him if he was supposed to be the Amazon return person. He said he wasn't but he would help me (seemingly) with reluctance. He scanned one of my packages but he said he couldn't do the second package as it was a UPS return. He directed me back to the Shipping section where the same rude person told me they don't do UPS returns at this Staples location. At no time did I receive an apology from any of their staff. I will never go back to this Staples store for any reason whatsoever again!! read more

0 stars. Not even 1 star if i could Their shipping dept is awful. Spent $200 to FedEx a package, filled out everything they asked us 2. 9 days later the 2 day package still hasn't arrived, when we asked why, they said because we didn't fill out the invoice. Well if the staples stagf don't ask us to, how would we know? And yeah we asked them before leaving was there anything else to fill out. So now thanks to staples incredible incompetent staff, we're on the hook for $200 already paid, another $200 to pay for our package to return here, then another $200 to send it again. "Saving you money"? More like throwing your time and money down the drain. This after lining up for 30 minutes with only 1 customer ahead of us. Truly awful service. Memory card prices are usually decent. But will avoid this place in the future read more

It was a great experience with Vishal and Kavita today at the store. Kavita initiated everything and in fact, she is the best. Vishal on the otherhand supported the whole process on the team platform and would love to go there always... Cheers guys, proud of you both. Ps. Augustine read more

Trying to buy electronics here is like playing roulette. I've tried to buy a home surveillance camera on two occasions and it was sold out both times. Buying hard drives and memory cards is near impossible too, as the cheap ones are always sold out. They always happen to have a more expensive model available, however, which they can't discount. No one in their right mind buys those as hard drives are like bottled water- it's all the same stuff. Worst of all, only empty boxes are kept on the shelf, so there's no way to know they are sold out until you take it to the cashier and spend a while waiting for them to look for it in the back. It's ironic that this location occupies the retail unit which previously housed Chapters, as Staples is an obsolete business which desperately needs to go the way of the book store. Their office supplies and stationary can be just as easily found at the dollar store, and the rest of their stuff can be purchased on Amazon. read more

In old days, we need to write a lot in school, pens and writing pad are necessary items for a student. But, now?? Since I graduated, I wouldn't need a lot of stationeries. I occasionally still need to shop at Stales for printer toner and stationeries. The staffs were friendly and helpful. read more

Don't trust their website! Or their customer service. I was looking for a particular planner and was excited to see it in stock at staples. I decided to just make an online order with that planner and a few pens and highlighters to make it more convenient for me to pick up. Later, I got a confirmation email that all of my products were ready so I made my way there. When I arrived I showed them my ID and my confirmation e-mail and the guy comes back with only the pens and highlighters, not even mentioning the planner. So of course, I ask where is the planner? The whole reason why I made the order in the first place. He doesn't know so he has to call a manager who tells me that they don't have it in stock and I'll receive a refund in a few days. I asked why was it listed as in-stock online if it's not here? No real answer. And asked if I could get my refund immediately and why they couldn't have called me or emailed me letting me know that there was a mistake. No real answers there either. So disappointing. Now I'm sitting with this stupid charge on my card for no reason. Will not shop here again. read more

Most of the employees especially the one Asian girl with glasses who works both cashier and customer service desk should be re-trained or should consider jobs outside of customer service. If she's having a bad day/year, she should not be unloading her anger and awful attitude on everyone else especially customers. I will not be coming back to this location. read more

Everyone has bad days, but this lady manning the checkout must be having a terrible day, because her attitude shows it. She was blunt and basically rude when I asked her a question about the product I wanted to purchase and whether there was a lined version, because I have previously purchased the same product at a different Staples. She yelled to her colleagues across the room, and her colleagues answer was vague and basically "I don't think so" NO ONE BOTHERED TO LOOK, or check their inventory, zero effort to help someone find the right product. The cashier lady rudely asked whether I still wanted to buy the unlined giant post-it board, and when I asked her about the return policy, her body language was full of annoyance, as if its such a big inconvenience to do her job. She rushed me through checkout. There was no line and the store was practically empty. So to those who visit this Staples, don't expect kindness or competency from the front line staff. read more

Good service from the young guy he is name Santiago or something like that he friendly and professional he helps about my stuff done read more

What a zoo today, back to school and holidays and all, 10ppl deep in 3 cashiers! Monique was terrific at Copy/Service, got a few projects for me! read more

Staples - Office Equipment Near Me - Richmond, British Columbia

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I was in Stapes yesterday sending a package. A woman name Kavita was very helpful and patient when I needed to photo copy a label. I have been there before and Kavita was also very patient and professional. read more

I only go to staples to use their business centre (printing, etc.) which, by itself is perfectly functional. My first time there, the Asian lady (that i think everyone is talking about) that runs that area was no help at all. Barely answering my questions, giving me one word answers, giving me an insane amount of unneeded attitude and pretty much told me to do it myself. Since Im familiar with technology i ended up figuring it out even if that lady was no help at all. The other staff are very nice and helpful, guess shes a special exception. I even saw an elderly couple that was struggling with photocopying talk to that lady. The lady was very dismissive and barely helped them. I had no choice but to step in and help, they told me I was very helpful and that the other lady was super grumpy. Maybe I should takeover her job lol. read more

Went to the store and ordered stickers for my son's toys. System did not ask me for credit card info when I placed the order. 3 days later the printing department manager called me and said I needed to go back the store and provided my credit card number before they could process the order. I asked whether I could provide the card number over the phone. He said it could NOT be done over the phone. The manager said he could just print the stickers when I came in anyway. I went there the same day and provided the card number. After 30 min of wait, the manager said the store was too busy now and the order would not be ready until the next day. Another 3 days later I went back to the store expecting that stickers ready for pick up. After waiting in line for 30 min, they said they just found out my order was not ready at all. I wanted to stop the order but they already charged my card and they said they could not refund me because the order was already being processed. I waited another week before the store called me the stickers were ready for pickup. read more

Got photocopies and faxes here once. My gal accidentally set off the door alarm when she was looking for the bathroom. Quite comical. Staples just seems to be too big for what they sell. I think times have changed and the big box layout needs to evolve. However, for office supplies and anything from coffee to paper to printers. This place is like a one stop shop. Photocopies and faxes? It's good for that too. read more

WORST CUSTOMER SERVICE EVER. Went to grab some stuff for myself and company so needing to split in two separate bills. I was polite to the cashier lady and said hi and she didnt even give me an eye contact. After scanning my items she threw the plastic bag in front of my face and shoved my items rudely and rushed me to pay. When scanning my other part of items she dropped my items and picked it up THROWING it on the table. Again throwing plastic bag and shoved my items and while i was packing, WHICH SHOULD BE HER JOB, SHOUTING AT ME "you know the pin pad is waiting right". Such rude customer service as I ever experienced! read more

I was reminded to review this place 'cause my good friend Kenneth just reviewed this place. I have actually been here about 3 times last year since I have some friends living in Richmond. We came here to xerox a few band flyers for his upcoming show. It's not the cheapest place to get copies done, especially colored ones, however, it was what was in the area. We got a few colored flyers done for his gig. For me I wanted to get some of those print and home tickets laminated, however, they messed up my lamination and used the thick stock instead of the thin laminate which I specifically asked for 3 times. This is another reason why I haven't been back to this location. read more

Terrible customer service. walked in to a pretty empty store, 1 hour prior to closing. 3 cashiers were at the till. I walked in knowing exactly what I wanted and I just needed one of them to get it for me since it was a tablet. The cashier paged the tech person while I waited. 10 mins pass by and no one comes and the cashier can see that we are waiting, with no follow up. Turns out the guy that was suppose to help us was standing behind them all along and they didnt bother to let him know. I would've understood if it was busy but there were 3 bored looking cashiers with an empty store of only 2-3 customers. I mean its only a cashier job but you'd think they would put in a little more effort with their service. read more

I ordered some office supplies from staples.ca. When I received the supplies. I found that one mouse was too small for our office. I returned it to this shop. The sales associate asked me to get the credit card. I told her the credit card belongs to my boss. I could not get it for her. She told me I could not do the return. I asked her to let me talk to her supervisor. Another gentleman talked to me also saying no. But finally he asked the sales associate to give me a merchandise card which I accept it. The reason why I wrote my review is that Staples spend a lot of money on advertisements, hoping their customers to order online. If their customers order the products which were not satisfied, then they could not return their products through the store. No one will order the products online. The sale associate is very unfriendly and unhelpful. read more

Terrible service. I ordered an item on line and pick this store location for pick up. No signage in the store where to pick up online order. Nobody to help only one cashier available and other staff members were hanging around and no offer to help. And worst of all after I got my order I found out it's wrong they gave me a different item than what I ordered!! Will not shop here - very uncomfortable customer experience. read more

I am a resident of Richmond, BC. I am writing this letter to complain about the manager of Staple （No.3 Road, Richmond，BC）Mr. Ted Chow， because of his attitude, and way of dealing with customers. I strongly urge your company to give me a reasonable and legitimate solution, and ask the manager to apologize to me. Things are as follows: On January 9, 2017, my friend and I went to Staple （No.3 Road, Richmond ）and bought a PC monitor. We did not put the monitor to work immediately as we were waiting for the new PC case to arrive which we bought elsewhere. When PC case arrived, we connected it to the monitor and found the monitor not working. We thought maybe there was something wrong with the PC case, we tried to connect the monitor to a normal working computer but still had problem. So we went back to Staple for replacement. Surprisingly, after the clerk checked the monitor, he asked why we did not go back within the first 2 days or 3 days, but after a week. We state the facts. His manager told us they could not accept a replacement or return because he suspected that it was us that broke the monitor. My complains are as follows: 1. According to the manager, we did not go back for replacement within a short time after purchase, so he suspected we broke the monitor. Is there ANY evidence that shows we broke the monitor? 2. Can he provide evidence that the monitor he sold to us is intact? Why there was no on-site inspection when being sold? I now suspect that his product has problems before sale, please ask him to provide evidence that there was no problem. 3. 2 days or 3 days or a week later go back for replacement, this is my right! How can he judge from the timing we go back, and make a conclusion of us breaking the monitor? 4. The monitor has a foam packaging, and a carton. Ask him to explain how we could broke the monitor interior, without damaging the outer carton, without damaging the foam, without damaging the monitor surface and shell? Staple must give me a reasonable and legitimate explanation. I strongly urge the manager to apologize for his unwarranted questioning. read more