Despite the awkward layout of the store staff were very professional in helping me print a small sensitive info document. Some bargains to be had as in a four colour tissue paper pack in the colours I needed to wrap my mom's mother's Day gift for $2 plus tax which I normally would have spent double or triple that, possibly more! Also had flavours of the newer Twigs snack I was looking for to try, although could not afford on this visit. read more

If your a white elderly male do not shop here.. They just ignore you .. better location is suited if your in Bangalore. please check your security for the man with his finger up for 15 minutes. read more

I have had good service from the Gerrard Staples staff, and on occasion service that went above and beyond. I am knowledgeable about technology as a user, but when I need a question answered I have received an answer quickly. When I needed rush print jobs, they came through. I have found them helpful when I have unusual printing requirements and I was not charged when I inadvertently printed in colour when black and white was required. read more

I cannot begin to address the apathy and disrespect this company shows the public by hiring unmotivated lazy depressives to work in its oversize bunkers . No matter which store I visited Gerrard Sq or Eastern Ave employees were slacking leaning and unpolished . Shawn some type of manager , was out of stock of the $99 Fitbit, had no explanations , could not imagine calling the nearest store, behaved like an entitled teenager on March break , not an engaging , positive retail employee. He doesn't care, that's evident and not one staff person knew how to greet and answer questions . Is it a virus ?ibwill never set foot or consult a Staples store again . Humiliating and degrading in the extreme . read more

I have had things printed here three times and all three times they have been wrong. They were not complex orders - print this .pdf and bind it, x3. The service is beyond terrible - there is no sense of urgency at all for any of the staff and they will stand behind the counter and look down until you shout HELLO! at them. Then they will lumber over to you and say they don't have your order, and you will say "then why did you call me and say it was ready" and they will say "mumble mumble mumble I'll do it now I guess..." I have considered buying a printer and a coil binding machine for my house so I don't have to go here anymore. Pros: - they sell pilot hi-tec gel pens - cheap routers - proximity to my house read more

So I buy a magnifier/flashlight gadget for my gran. It quickly fell apart & I returned it the next day. She was find of the stupid thing so I returned it again. After the cashier calling 'Steve' in mgmt 3 times, he finally came over & I guess OK'd the refund. I wouldn't know as he never even said 'hello' to me or apologize for the hassle. I plan on calling head office tomorrow & letting them know how shabbily I was treated. Simply unacceptable. read more

worst customer service, i went there to pick up my shipment today, Cashier said she need to see my ID, i show her my Canadian citizen card, she said its not an ID because there is no address on it, Why? I also show her my Health card with address on it. She told me if the shipment is so expensive she won't let me to pick up my item. I feel so angry read more

Had very negative experience at this location with management who refused to follow up with my customer complaint issue. Wound up having to call head office for a resolution. Never shopping at Staples again! Terrible service! read more

Incompetent, rude, and lazy. I was debating whether to give this place a 1 star b/c that's how bad it was. I think I might reserve the 1 star in case there is a worse Business Depot. SERVICE Terrible. So I bet there is a policy for employees to seek out customers and ask them if they need any help. As soon as I walk in I feel like i'm being eyed by the employees vying for my attention. It would be ok if they were actually helpful. But as soon as you start asking them questions, they look at you like you're wasting their time. I was looking for a camera b/c my camera literally smokes up when I use it. I asked "What's the difference between Model X and Model Y". Clerk #1: "we don't carry Model X" I asked: "What's the difference between them? I saw Model X at another Business depot (Front) and debating between the two" Clerk #1: "Why do you want to buy Model X? It's not even being sold anymore. It's better than Model X. " I asked: "Well what are the differences? Can you check online? Clerk #1: "fine. I can go check online" (incompetence) She goes to check online and tells me that no store has Model X. I didn't even ask her to do that. In addition, there were these camersa still in stock b/c I was at another business depot the night before and they had tons. She still doesn't tell me the difference between the two. (incompetence) I ask her to call the other business depot on Front street to check whether they have Model X. Her response: "they never pick up the phone". (LAZY and WRONG). So i'm thinking...does that mean you're not going to call? I say: "can you try to call?" Clerk #1: "I can try" and she slowly makes her way to the phone to call. In the meantime I ask her can she google Model X so I can compare specs of the models myself. She told me I had to wait. Finally she got someone else to do it. After talking to a salesclerk at the Front location, she told me they only had the demo cameras left and that I could buy those. (WRONG) The clerk #1 went on break . I asked another clerk #2 if I could buy Model Y and she said "weren't you dealing with the other clerk?" (LAZY and Rude) and I said..yes but I think she went on break. Clerk #2 calls on the PA system for clerk #1. Clerk #1 comes out, I tell her I would like to buy Model Y and she goes to get it. She will not give me the camera though and walks with me to the cashier. She opens up the box to show me the contents and still will not let me touch the camera even after it is in the process of being rung in. I told her I wanted to look at the camera and she finally relented after rolling her eyes at me (RUDE). I took my time looking at it with her and the cashier staring down at me. I finally let them ring the camera in. The cashier did NOT ask me whether I had a dividend card and before she gave me my receipt I said "oh I have a dividends card, let me get it". The cashier said it's too late to get my points. I said of course it's not too late. Return the item and ring it in again since I am entitled to my points. It wasn't even like I was buying a $5 dollar item. The points accumulated could have been significant. At this point, I don't really care b/c they should have reminded me about the dividends card and there was literally no one in the store so it's not like I was holding up the line. The cashier rolled her eyes (RUDE). They did the transactions w/o even returning the item and just added the dividend points on. I couldn't even follow the trail of dividends points given to me. They just kept saying sign here. INTEGRITY The Clerk #1 kept lying up her ass. She lied about the Front location never picking up the phone (she called and the picked up) and even lied about only the demo cameras were available for Model X (We went to the front st. Location next and they had plenty as per their staff and us buying one from there). CALIBER OF EMPLOYEES The employees at this location have minimal knowledge of their products and take little interest in further educating themselves. This type of situation is not a one off event. It has happened several times in the past and for some reason I keep going back b/c it's convenient. About 4 years ago, the employees were actually knowledgeable, patient and helpful. Now these standards at this location have been abolished and has resulted into this 1-2 star rating. The service is so poor that I will never shop at this Business Depot again. These employees could use more training, less self-entitlement, and a smile wouldn't hurt once in a while. read more

Today, the day of my husbands funeral, I went to pick up the programs for his service. They had been ordered two days before. Not only were they not done and we had to wait for them to do the job, but we had to take them home and fold them ourselves!! Service I paid for!!! Terrible service! Heartbreaking to have this happen today. When I called this store to complain and ask for their Head office number, they put me on hold and NEVER came back to the phone. I called back 6 times, and no one has answered the phone. I DO NOT recommend the printing services at this location, and I will be asking for my full money back, and a written apology. Absolutely unacceptable service. I rate them at -10 out of 10, with stars taken away from them for their lack of professionalism. It took me 23 minutes to finally reach someone, I had to go to the technical department to get them to answer their phone. The employee couldn't find the number to his Head Office. Angry doesn't cover what I'm feeling. read more