Cinco Ranch Cleaners has taken care of me for this year while my wife and I were in between houses…read more Their experience and attention to our clothes were top notch and the friendliest customer services I have ever experienced when dealing with laundry services. on top of the above mentioned their prices cannot be beat! Thank you!

I just got back my Cuban guayaveras and I kid you not, they were so clean I did not think they were…read moremine. I brought that up, but the tag had my name and looking closer it was absolutely pristine. It looks even whiter than when I bought it. They also fixed a couple other buttons and would couldnt be happier. Only word I have for you is GO!

Okay so I want everyone to know I came back to this dry cleaners with a little hesitation and fear…read moreof entering the door and seeing the individual that had a confrontation with but I just felt because it was 5 minutes from my house I would give this cleaners another chance and I was so pleasantly surprised to see this person was no longer working there with her son and they had a marque above the intake area of clothes with all the prices annotated for every type of service my heart melted and I started to fall back in love with the dry cleaning facility in brookshire. No I want to go above and beyond and mention the owner reached out to me​to apologize formally and even write a message under my review explaining to me that the individuals no longer work there not only did she reach out to me through the online owner review she personally contacted me to my cell phone and again apologize and saying this should have never happened that they would also honor me with a discount on my next dry cleaning services I was so pleasantly pleased that an owner would take this kind of personal initiative to reach out to me so therefore I would like to leave this five-star review in regards to this facility specifically the owner showing what customer service is really all about.

Terrible customer service. My clothes was destroyed and she refused repair. Her machines ripped…read moreapart my work clothes and she offered me one free wash How terrible

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

First time here and I love it. The kind lady up front helped me out a lot since I havnt really…read moredone laundry here. I'm new . I love this place.

The machines here are very old and it is sometimes difficult to choose the least moldy/nasty…read more Customer service does not exist here.

I was contacted by the owner and he made good on the issue, and I will return for their services.read more

Last straw!! Just got my shirt back with a real bad snag/rip. This is not the first shirt I've had…read moredamaged. Also I received my shirts late. When I came to pick them up, they said that they're cleaners were down. Wish they would've told me that when I went to drop them off. I gave this place multiple chances but now I have to find another spot.

The worst dry cleaning service. My husband picked up dry cleaning 2 weeks ago, they were busy so he…read moreassumed the rest of our items were not ready yet. We waited for a text, no text. I come in today looking for my missing pieces and the clerk was extremely rude and uninterested in providing the customer service that's a part of her job description. When I spend my money supporting local businesses, I expect good service! Your prices are high, and your staff is rude! It took me requesting them to run the cameras for someone to go to the back to look for my missing clothes. Lo and behold. They found it. No apology, nothing! DO NOT COME HERE! Go somewhere you're appreciated for choosing the establishment. The worst dry cleaning experience! They're reviewed a 3.9 for many apparent reasons. DO NOT DO BUSINESS WITH COMET.

Worse service 30 pieces of regular dry clean came out to $280. That is insane with the worst…read morecustomer service ever I would not recommend using this place. I would not recommend any service. This business has to offer. Worst experience of my life yet they messed up three of my clothing items. if I can give him a -100 I would.