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    Star Renovations

    5.0 (1 review)
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    5 months ago

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    Elite Handyman & Remodeling - New shower bench, custom fitted. #remodeling.

    Elite Handyman & Remodeling

    (37 reviews)

    Lakewood

    TLDR: Not trustworthy. I do NOT recommend using this company. Save yourself the hassle and time and…read morefind a different company. 0/10 customer service from Emmanuel the owner & Jesse F. Photos of text threads included so that Emmanuel (Owner) cannot claim that I'm being untruthful. I was given a quote by Jesse F. to have my kitchen cabinets rehung due to them pulling away from the walls. I had 5 cabinets that needed to be rehung. It appeared to me that in the contract they had misquoted me. It stated that they were only going to rehang one of the cabinets. This concerned me, so I reached out to confirm that this was a typo and that they would address all the cabinets that needed attention as I had originally explained to them. I got a response at noon the following day which was simply an updated contract with a price increase because "they miscounted originally and did not review all of the photos and messages I sent". The incorrect line item (1) cabinet was not changed either. The only change in the whole contract was the price. The job size increased 20% from what they claim to have originally quoted me, however, the price of the overall job increased by 40%. I asked where this number came from and how they calculated job totals and I did not get any good answers. From my perspective, it appears that they decided to increase the price of the overall job due to me asking a question about the typo on the first contract. And on top of that, they increased it by a markedly higher percentage. Emmanuel the owner is claiming that I did not submit photos of all areas needing repair (this is false and I have the records to prove it). I also recorded the phone call I made with Jesse F. where he admitted that this was an in house error between himself and the estimator. I would love to believe that was the case, but the line items did not change. Only the price went up. Emmanuel the owner did not help at all once I explained the situation. What he did do was offer this job on an hourly rate, which likely would have cost EVEN MORE money. I personally am a self employed contractor. If I ever gave someone the wrong price (especially if it's only off by $200), I would personally eat that $200 as a business owner to keep my customers happy and also in the hopes of repeat or word of mouth business. Overall this was a very bad experience. Poor customer service. Poor business management. Save yourself the hassle and choose a different company.

    I would not recommend Elite Handyman. It felt like they were holding me hostage just to get a basic…read moreestimate--they charged $50 for it, which you lose if you decide not to hire them. I've had three other glass companies come out and provide free estimates without any issues. I've never encountered a business that charges for an estimate and shows such a poor attitude. Based on my experience, I cannot recommend them.

    Innovations Touch - Kitchen Remodeling

    Innovations Touch

    (51 reviews)

    North Dallas

    As a vendor brought in to handle a bathtub repair on one of Allan's recently completed projects, I…read moregot a firsthand look at what Innovations Touch is capable of, and I was genuinely impressed before I even opened my kit. The bathroom Allan had just finished remodeling for the homeowner was outstanding. The tile work was meticulous and flawlessly executed, the fixtures were high quality and thoughtfully chosen, the wall paint was clean and consistent, and every element of the space felt carefully considered. It was the kind of finished product that makes it clear why clients trust Allan with their homes. The reason I was called in was to repair a small chip in the bathtub. In most bathrooms, a small chip is easy to overlook. In this one, it stood out because everything else was so well done. Replacing the tub entirely was not an option given the cost and the disruption it would cause to an otherwise completed renovation. Allan wanted the repair handled by a specialist because he was not willing to let anything detract from the quality he had delivered. That level of care and attention to the full customer experience is rare in this industry. Allan treats his clients, his projects, and his vendor partners with equal professionalism, and it shows in every aspect of how he operates. I would recommend Innovations Touch without hesitation to any homeowner in the Dallas area looking for a contractor who takes real pride in their work and delivers exactly what they promise.

    Requested updates to my kitchen. The end results are amazing and I look forward to working with…read morethem again. Friendly and professional crew and they did a great job cleaning up after each day.

    Star Renovations - contractors - Updated May 2026

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