My family and I went on the e-bike tour of the Ancient Appian Way tour with Starbike. I would like to start out by saying that the scenery on the tour was beautiful and the actual content of the tour was great, despite having to navigate through the busy streets of Rome on the bikes to get there. However, we did have some issues with the way our tour guide handled individuals who were in pain. About 1/4 of the way through the tour, one of my family members started experiencing extreme knee and back pain. To help her, our tour guide called the manager of Starbike, who rode over to where we were, and told my cousin that she would have to bike back with him, even though she was in pain. Near the end of the tour, I started experiencing pain as well. I occasionally experience knee pain, but my whole body was shaking and I believe that I may have been suffering for heat exhaustion. I made my pain clear to the tour guide, who practically dismissed it and had me continue. I understand that she was trying to move a tour, but the tour consisted mostly of my family and I was clearly in pain. Soon after, I fell off my bike in the street from exhaustion - I'm talking like pain that brings you to tears. Our tour guide seemed to be in a rush to get the bikes back and urged us to get back on, but I physically couldn't. We settled on that the remainder of my family and the others in the tour would go with another guide, and we would walk the bikes back (and idea that she had shot down from us earlier). I tried to push mine back up the hill while our guide rushed us up, and I clearly was still in pain and having trouble. There seemed to be no possible way we could grab a cab back or have someone come and pick up the bikes for us if needed. There seemed to be a big emphasis on not leaving the bikes anywhere and making sure the bikes were okay. I would be shocked if I'm the only person who has experienced intense pain on this tour, from heat or otherwise, and the way the situation was handled by the tour guide and the company was both logistically awful and kind of rude. The tour was beautiful, but if you choose to book with Starbike and you do have an emergency where you are in pain, expect them to care more about the bikes than about you. read more