What a gem this place is and I am used to big city shopping (NYC/LA). Under new ownership and the…read morecouple that now owns it are quite delightful and spend as much time as you need answering questions. I buy gifts for friends on special occasions often and I know I won't ever be embarrassed by the quality. I know it's expensive but everything is nowadays. Great local coffee beans, huge selection including Michigan themed small souvenirs, free wifi, little tables to hang out at .....and totally delectible wide variety of chocolates. They gave me a free sample of their caramel butter popcorn and I thought I would die right then and there! So I bought a bag of cherry cordial chocolate covered popcorn for a friend. Five stars all around.

Worth the visit! Highly recommend stopping if your in the…read morearea. The prices are very reasonable. Their ice cream along with their tea was absolutely delicious. The tea that was tried was the crème brûlée oolong. Took a chance with it as the prickly pear is the top seller but this tea did not disappoint. It is not overly bearing sweet with a nice after taste. The ice cream was called the Mackinac, and it had swirls of chocolate with vanilla and pieces of fudge. The cashier was the sweetest. Super patient, and very kind answering all questions. Definitely will be returning

I just had the most delicious Cardamom latte (hard to find!) and berry pastry. Love the ambiance…read moreof the Old historical mill. Breakfast bagel was also great.

You should not use frozen eggs. The scramble was the worst I've ever had! Seriously, stick to…read morebagels and pastries or get it together! The coffee was good.

If I could leave zero stars, I would. On August 24th, between 6:45 and 6:56 A.M., I stopped at the…read moreCube by Meijer for a coffee before work. The speaker crackled like someone was about to take my order, and then... silence. The girl working, Kacie Sobeck, sat there and completely ignored me. Not because she was busy, not because she didn't hear me--but because she decided to be petty and unprofessional. Honestly, that's not just "bad service." That's straight-up disrespectful and childish. If this is the kind of behavior BIGGBY allows, it explains why this location has such a bad reputation. Coffee shops are supposed to be about customer service--here, you can't even get basic human decency. I'll never waste my time or money at this BIGGBY again. There are way too many other places to grab coffee from people who actually act like adults. This is hands down the worst BIGGBY I've ever been to. This isn't customer service, it's high school drama with a drive-thru.

Excellent service and coffee.wait staff is very friendly and fast. Tons of different items to…read morechoose from.

John Boy's isn't just a diner--it's a portal. One foot in Americana, one in a dream. The menu reads…read morelike a manifesto: sprawling, obsessive, oddly precise. Every dish arrives like it's been summoned by memory. The bacon is crisp, the toast knows something, and the omelets are heavy with intention. The dining room is small, dimly lit, and full of quiet drama. The regulars speak in half-smiles, and the staff greets you like they've seen your face before--in another life, maybe. Alpena doesn't have many restaurants. That's the mystery. You drive around expecting more, but there's a stillness here. A pause. And then--John Boy's. Waiting. Whether you're just passing through or hiding out for a while, this is your place. Breakfast, lunch, or dinner. (Even if you're not hungry.)

Your typical small town diner! Everyone was so friendly…read more Don't make my mistake and make sure you get their fresh bread!!! My husband got it and gave me a bite, and I regretted not getting my own! It was amazing.

Cute little coffee shop with lots of flavors to choice from. The coffee was good and the staff was…read morefriendly. This was right next to my Airbnb and I'm glad I stopped by to check it out.

Always a good pour. A friendly face and a fun time. The food is phenomenal and the service...?…read moreawesome

Not our first time here so we know what to expect. Tried to dine and drink outdoors on the patio…read moreas it was a nice day, however, the outdoor servers were not attentive. We waited 5 or 10 minutes for one of them to take our order but no luck, they were more interested in yacking to each other than taking orders. We decided to head inside where one of the bartenders came over and took our beverage order. The beers were good, 45th Paralyzer, Cherry Bomb, and a Pilsner. When they brought the beers they took our food order. All items we purchased were excellent; poutine fries, ribeye mushroom Swiss sandwich, and the classic cheese burger. WARNING, the poutine fries order is huge, best to split between 2 or 3 people. The building is nice and there are ample outdoor seating options and indoor you can sit at standard tables or high tops. Outside of being ignored outside, this was a great lunch experience.

disappointing, I went to the window to get a fountain drink. and I had money on my card. but it…read morebeing 2 am. I think my bank noticed suspicious activity, but it was too late to call and the dude wouldn't help me out. He was friendly though.

Competitive prices, easy to use pump and payment machine. I don't need more, but if I did they have…read morea mini-mart, too.