Im definitely not a frequent flyer to Starbucks. This particular location, I was impressed with the staff. The drinks were well made but what got my attention was the constant cleaning done . Not your typical standing around playing on your phone. They did an excellent job. Evening of November 30. 2025 very impressed by the work ethic read more

Not sure how you can consistently screw up a black coffee... but grounds about 1/4inch deep in a large cup. This happens about 20-30% of the time. Whoever is making the coffee in the morning needs some damn help read more

Starbucks - Coffee - Coffee & Tea Near Me - Painesville, Ohio

The sweetest girl took our order along with the 5 card ahead of us so fast and drinks were ready in less than 4 minutes!! The food was exactly as ordered. They were so nice even with the place being packed!! read more

Cashier ignores me at the register waiting to order. Takes two other customers orders and does not respond when I ask is this other register out of order. Won't be back read more

Came by for a mug and a drink. Left with a lot more goodies lol Everyone was Soooooo nice at this location. Hated being one of those that came in last minute, but had to make the stop. They even had items stocked that are sold out everywhere!!! The White Chocolate Mocha was delicious! Thank you!!! read more

I've been here three times now and all over building his new the employees are not new to Starbucks. They had a couple of bumps on their first week or two of opening but things seem to be going pretty smoothly right now. The parking lot is still under construction so it's a bit of a warzone outside. But the inside is clean well-kept well-stocked and everyone seems genuinely happy to be working here. So far I haven't ordered anything really I just straight-up mocha lattes and they seem to have the recipe down pretty good. I did work all on their first weeks here we're screwing up food orders left and right were giving out free food which was a nice added bonus having to wait a little longer than normal for a coffee. This place will surely be an anchor for years to come as it's not been here a month and already it's driving cars and customers to this new shopping area in Concord Township read more

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Truly don't understand how can they did 3 strikes.Took my order wrong, when they served I explained the order again and they took it back, made another one and made it wrong again! instead of ICED matcha, they served Iced Chai and then HOT matcha, and instead of Javachip frap they served water with chocolate sprinkels, its unbelievably stupid! how could they with such brand had soooo many mistakes! STARBUCKS PLEASE TRAIN YOUR EMPLOYEES MORE AND SHOW THEM SOME VALUES TOO WHEN MAKING MISTAKES TO TREAT PEOPLE RIGHT BECAUSE THE MISTAKES ARE MADE BY YOUR EMPLOYEES AND THEY STILL TREAT US BAD?! So unbelievable! Read these feedbacks and close this store that is making your brand look bad! read more

Starbucks - a receipt with a picture of a bug on it - Coffee & Tea Near Me - Painesville, Ohio

Went to pick up my mobile order like I normally do on my way to work, and when I got to my car to take a bite of my breakfast sandwich this is how it looked. I've ordered this before, but this looks incredibly unappetizing in this state and it was also ice cold. Will not be ordering food from this location again, not the first time they have messed up read more

Starbucks - Coffee & Tea Near Me - Painesville, Ohio

Service is very poor. Drive thru randomly gets closed for no reason, no customers. I go inside to order. The person on the register is very pleasant and friendly. 5 other employees standing around chit chatting and not making my order. They started making Door Dash orders. I'm the only customer, I'm confused. One employee making a DD order spilled coffee all over the counter, where you pick up your drinks, never wiped it up. I waited 14 minutes for them to make my coffee. They love standing around and talking with each other and not working. The day before, in the drive thru, my drink came out completely incorrect. Random closing again. I have to go inside for them to remake it. They are very involved in conversations and not their jobs. read more

I love this location. It's newly built in concord/painesville right off route 44 from i90. Great quick stop from the freeway. It's in a plaza with great restaurants. Stores are currently being built. Check it out! Staff is polite and fast! There is a drive through but I can go in and be out in less than 2 minutes! They have Nitro cold brew here! I learned today that not all locations have it. The locations in Mentor don't FYI. This one does. Get it it's so good and smooth. There is plenty of seating and the windows bring in natural sunlight. It's in the perfect position. Beautiful place read more

Starbucks - Coffee & Tea Near Me - Painesville, Ohio

Service really needs a refresh so much of the team doesn't recognize customers as they come and actually seems to do their best to ignore making eye contact the mobile station is just a mess The team needs to be reminded of what makes Starbucks truly special which is the service and putting the customer at the center of all they do read more

Every time I am in Concord, I have to stop at the Starbucks on Crile Rd. I have been to many Starbucks in the area and I have to say that this particular store goes above and beyond expectations. The service is excellent and the staff goes out their way to make your experience a pleasant one. In a world with a Starbucks every few miles, this one really stands out. read more

I love that this location is close to me. I'm most especially happy tho that this location carries nitro brew. Not all locations do. However, the machine has been broke more often than not recently.. other than that, the employees at super nice and friendly. Don't get alarmed if some use the video chat in the drive through and others don't. It definitely caught me off guard my first rimes. There is plenty of seating on the inside here - it's larger than other locations. Free WiFi!! read more

I couldn't have picked a worse place to get coffee. The people there were rude and the coffee itself tasted burnt. I can't believe I payed $7.00 for that! If you want great coffee at much lower price, try Beans in Chardon or make it yourself at home. read more

This is consistently one of the worst locations I've been to. Unfortunately it's the only one around on my way to work. Every time I order an iced coffee the entire cup is filled with ice. I've watched them prepare my drink and they start by filling the cup with ice...not the correct recipe. I previously worked at a Starbucks for 6 years. I get that they are busy and I am mindful of the fact Covid has impacted businesses. This is just a lazy practice which leaves me feeling frustrated about spending $4+ on a cup of ice. Worst part about this last visit was that I specifically asked for light ice and light creamer. I got the opposing my cup. Please do better concord! read more

Starbucks - Iced coffee - Coffee & Tea Near Me - Painesville, Ohio

I really had high hopes for this new location but so far, it's been pretty lack luster. I've been drinking Starbucks coffee for a long time and for some reason this store has a big issue with consistency in drinks. I order the same drink all the time; an Iced Carmel macchiato with an extra shot of expresso -- a staple in their menu & not anything "crazy". Well for as many times as I have gone, I don't think I've ever received the same drink 2x. I never used to order the "extra shot" but I was finding that my drink was too milky -- so I thought adding the extra shot (at a 60¢ increase) would help, nope! Still too milky. I've asked for light milk, 2 extra shots etc and no resolve. I don't like paying $6.50 for a big glass of milk with barely any expresso in it. So If I go to this location, I stick to just an iced coffee now b/c it's pretty hard to mess up a plain black coffee. I also think (not confirmed since I don't work there) that this store has a high turnover rate which might be why there's such an inconsistency -- every time I go, it's different people. I've only seen 1-2 people more than 1x. Lastly, they always seem to be out of stock on something - protein powder, kids milk, protein boxes, muffins etc... which is a pain when you order on the app b/c the store will issue you a store credit refund vs a gift card. You can't add the "store credit" card to your Starbucks app - which then forces you to wait in line (drive thru / inside) for your order when you use that card. Not something I'm a fan of since the wait times are always 10-15 min. I like the ease and convenience of ordering on the app. which also eliminates the long wait times. Inside is a typical Starbucks: a big table for meetings, smaller tables and comfy chair to relax or meet up with friends. There is a nice little patio outside to enjoy your drink outside. Decent retail space for cups/coffee and clean restroom. It's decently close to the freeway which makes it an attraction for travelers. read more

This is the worst Starbucks drive thru I have ever been to. The wait time was 15 minutes in line with a total of 5 cars in the line. I thought it might've been a bad day and I will usually give the establishment the benefit of doubt the first time. But I went again and received the same wait times with less cars in line. I know this Starbucks is new in the area and may still be working out the kinks, but until they speed up their service I will continue to leave 1 star reviews. As an update to this review the drive thru is better but they always mess up my order. I'm starting to understand why the line in the drive thru is so long with so few cars. Most people are probably checking their drinks before they drive away. This particular Starbucks cannot get it through their heads no matter how many times I order an iced coffee with nothing added I always dive away and sure enough they put sweetener in it. Why???? I specifically ask for grande iced coffee BLACK. No sweetener please. Never fails. I'll just have to test my drink before driving away and annoying every driver behind me. read more

This Starbucks is the worst: cold sandwiches & missing mobile orders because "the label printer is faulty." After the third time you realize there is a chronic problem with how this particular location is operated. Starbucks typically are good. I actually thought it impossible to make Starbucks "bad," butthis location takes the cake. Grab coffee and a sandwich somewhere else when you are in Concord. read more

Stopped here on my way up north because it seemed to be the closest Starbucks off the 90 when the coffee-need hit. Service was fast, efficient and with a smile. The restaurant was also very clean and so were the restrooms. I drank my coffee inside the restaurant and it wasn't loud and was very mellow. It appeared the majority of people coming in had pre-ordered and were just picking up orders. I'm not from this state, but if I end up passing through the area in the future, I'd definitely come back. read more

Asked for my order plain. They made it with milk and then dumped it out. I saw them remake it in the same cup. I pointed out I have a lactose allergy. "I rinsed it out". So now when I get the shits 10 miles down the road what am I supposed to do? They wouldn't remake my drink. Starbucks should be more allergy alert when they incorrectly make an order. read more

My unit ordered a box of coffee with uber eats from crile rd starbucks. I called ahead to ask for a large half and half to be added since we never have any on our floor. This starbucks sent an unopened container of half and half for our nurses to enjoy with our coffee. We appreciated it so much. Kudos to to them...we have happy nurses!!! read more

Every time I go to the Concord Starbucks they've been closed when it says open, no signs saying their hours changed, I've come at 1pm, 2pm, and 6pm and each time they've been closed. I don't even like Starbucks that much I just have a gift card to use and it's never open. read more

This is by far the worst Starbucks in the area. If you choose to bring your own mug through the drive-thru to save a cup -- beware. Employees will make your drink in a disposable cup and lid and then trash both after pouring the contents into your mug. There is consistently trash all over the parking lot and they removed their recycle bin because they were too lazy to sort out garbage that customers throw in due to poor signage. Go to The Willoughby or Mentor locations instead. read more

Says they were open for 2 more hours. Even called to confirm what time they closed. Drove there and seemed to be closed. Tried calling with no answers even with employees inside. read more

Great service! Very friendly staff and well trained. Good atmosphere with plenty of seating. read more

I've found my new work spot ever since having to give up my last one. The people (baristas and customers alike) are always nice, they usually spell my name correctly, the bathrooms are clean, and there is a ton of seating surrounded by outlets (jackpot!). Being a corporate chain, the quality of menu items is basically the same as most other Starbucks locations, so I can't really review that. All in all, great place. Just try to do something about the flies, please. read more

I'm not new to Starbucks. It's my favourite coffee . I did not feel welcomed visiting this particular location. The employees were not friendly and with dry affect. They mixed up my order too. Will try to avoid this location. read more

Such a nice place. The service was great and we had a really great experience with the supervisors. The employees there were very contagiously happy people and just nice, welcoming people over all. Definitely will keep coming back to this one. read more

I've been to Starbucks in California mainly and elsewhere probably a thousand times. The best thing about most places is that the staff are invisible, innocuous, and completely about service. The Concord Starbucks is not a bad location - in fact it is the first of the general area at the outer edge of Cleveland metro area, getting well out into the eastern reaches. The interior has a very industrial design, which is not bad to work in, in a somewhat struggling plaza that should rebound with now a Chipotle and other offerings. The tables are comfortable, and the usual California communal table is now placed in one corner. The internet functions well, coffee and other drinks meets the standards. Staff is populated with the usual younger Starbucks baristas. Possibly because of uniqueness of the Starbucks in the area, the staff are a bit heightened in their attitudes of self importance. In California, the Starbucks is chill, the staff are innocuous, almost transparent.. everything is chill. This Starbucks exudes and reveals the stupid banter of the young staff to a perhaps too high of a degree. I get it, its a Starbucks, what an opportunity. But, the customers would rather not hear your silly chatter, which at times feels like the customers are perfectly ignored. Nobody cares that you feel happy or sad or for your flirtations amongst each other.. just chill out and lower the volume. Perhaps over time, this will fade away and alas - a chill Ohio Starbucks. read more

Fast drive through and very friendly staff. At times the line can go a bit slow but the friendliness of the workers make up for it. Drive through is filled with technology and you actually can see the person taking your order. I have been a few times and they have always got my order correct. read more

Over priced coffee with too much sugar and fat rolled into it. Slow drive thru too.

Always have had great experiences here! Today I went through the drive thru and there was a trainee and they were still fast efficient and very cheerful. There were 2 cars in front of me and it didn't take more that 2-3 minutes to order and get my drink and beverage. I will be coming here more often read more

Felt bad that staff was working on Christmas Day, but they hustled and couldn't be more cheerful. I was fine without stopping but enjoyed the stop anyway. Thank you read more

This place is a joke, for the last few weeks I would wait in line for over 10min. It happens in the morning and afternoon. Very frustrating when all you trying to do is get coffee and get to work!!!!!! read more

This is my LEAST favorite Starbucks. My order is always wrong, not to mention if your drink tastes different than what you are used to then it's because they skimp out in ingredients...compared to the STARBUCKS on Mentor ave they put less of everything in the drinks. TERRIBLE!! They get one star for convenience of drivethru---otherwise ...also poor customer service that gets an attitude when u ask them to remake the drink that THEY messed up!!! read more