Stopped here on our trip across Washington. We ordered three different coffees (2 of 3 with added shots). We paid at the window and after a while we were asked to pull forward to the parking lot to await our order. After fifteen minutes of waiting and two other vehicles get their orders and several others leaving to shop with orders, ours finally arrived and we jumped back on the interstate only to notice that no coffee was added to ANY of our drinks. Flavorings, milk and ice were there but ZERO coffee or added shots. I called the location twice after discovering but the phone just rang until finally disconnecting both times. Major disappointment with our visit. read more

Starbucks - Order receipt - Coffee & Tea Near Me - Ritzville, Washington

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This Starbucks sucks. First you walk in and it smells like literal armpit. Then I wait in line which I'm fine with, but the person in front of me is a Starbucks employee and they're just sitting there chatting with the employee taking orders. Once I finally got up there, I ordered a sandwich, they proceed to tell me the oven isn't in service and they don't know how long it will be. Total waste of time and super poor service. Get your coffee at the McDonalds next door. read more

Starbucks is Starbucks. There is a coffee barista at the Ritzville, Washington location named Destiny. What a breath of fresh air. Truly an angel sent from heaven. She's an absolute beautiful soul. Contagious. Made my day. read more

This place is so friendly! I made a to go order from the road and my daughter and I ran in to use the bathroom and grab our order and the baristas offered us a bag since it makes a nice trash bag for the road and offered us some waters for the road - just so thoughtful and kind. Our drinks were made perfectly as well and our order was just right and on time. Really appreciate this place. read more

Koa was amazing! You can tell she's a hard worker and she was absolutely friendly. Our food was perfect.

Last year was one of the WORST I-90 road fires ever. All...and I do mean all of the traffic west bound was stopped and going into Ritzville. There were so many people going into this town it overloaded the Wifi and towers that supplied internet for the town. As a result, internet was shut down or very slow. I mean dial up slow. Parking lots quickly filled up and people started parking on shoulders and in people's fields. The local news channel teams were seen filming and people started going into stores for restrooms and food. It was my daughter's birthday and we had already called the school (started next day) and work and told them we were not going to make it. Booked our hotel room back east and told them we were coming back for one night because of the fire. Whew! We rolled into Starbucks ready to use our birthday stars online 'cause that means free drinks-right?! Wrong. No internet. These ladies saw the disappointment in my daughter's face, understood the situation and gave her the free birthday drink. I was fully ready to pay with cash but these ladies showed super kindness to my daughter on her birthday. These ladies were the BEST! My daughter was already down because of the whole situation but when this happened, she brightened up a lot. It's been an entire year since this happened. I still remember the kindness shown by the hardworking ladies in the place. I will never forget. I'm just upset that I can't give more stars for the REAL stars of this place. read more

Always love starbucks. Living in Moses Lake we always stop at this starbucks on the way to Spokane. Starbucks is always really good. Except this location! For some reason they always get at least one part of our order wrong. Today they added whip when we said no whip. Other than that the coffee was hot and cold respectively when it was suppose to be. The kids hot chocolate was just the right temp as well read more

Starbucks - Our drinks in holiday cups! I love the holiday cups - Coffee & Tea Near Me - Ritzville, Washington

We were just there on a road trip stop and even though they were closing the employees were very sweet and kind and waited for all of us to use the restroom and chatted with us while we waited. Very nice customer service. Very appreciated. read more

If you are between Spokane and Moses Lake on I-90, this is the only Starbucks as well as being one of the only coffee shops on the route. The baristas here are efficient and always get my drink right, which is important if you use the drive through and are in a hurry to continue driving on the interstate. There is adequate parking and room to sit and enjoy your coffee if you are not in a rush. Easy on and off the freeway whether you are driving on I-90 or highway 395. You can't go wrong at this Starbucks. read more

Starbucks - Wall art. - Coffee & Tea Near Me - Ritzville, Washington

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I normally wouldn't review a chain like Starbucks but this place really left an impression on me that I thought a five star review was definitely worthy! I was so impressed by the cleanliness, the professionalism of the staff, and the overall happy disposition everyone seemed to have despite working during a pandemic and also having to wear u comfortable face masks. I ordered a hot tea, a brew coffee, and a warm breakfast sammy. Everyone was so pleasant that I interacted with, so I'm not sure why the low reviews but trust me and feel rest assured, you will leave here smiling! read more

Best Starbucks ever. Sorry I don't know names (no name tags) but purple hair girl and long beard guy had the greatest hospitality! They were out of blonde roast so they made me a pour over which was delicious. They helped me get my coffee/cream ratio just right and while I waited for it to brew they made a breakfast sample and me and my buddy ended up getting a snack too! Thanks for bringing the A game, this is as good as Starbucks can get! read more

Egg bites were hot and fresh but what made our day was the greetings & smiles from the employees. The positive and helpful attitudes toward all guests makes a huge difference. Thank you Destiny for making our day! read more

Starbucks - a person holding a piece of paper and a cupcake - Coffee & Tea Near Me - Ritzville, Washington

So i see flies in display case. I tell her that and she says," we don't serve that food its for display." I state the customers don't know that or frankly believe. When i get my iced mocha with whip cream and i ordered? no whip cream. Another gal says it doesn't say so on cup. I assured her i never get whip cream and always state that...she takes lid off and scoops whip cream off and better part of my drink and says here. What is happening with Starbucks? read more

rude staff burt coffee beans too much flavor(too sweet) only good thing is it was quick. read more

When you are desperate for your hit of Starbucks, it is here in Ritzville. I wouldn't go out of my way to drive here just for the coffee experience; this is more like a pit-stop from Point A to Point B, particularly if you are heading south into the land of nothingness or you've come from the land of nothingness and still have an hour until civilization (Spokane). I believe most of the customers here are just passing through. It's a busy place, particularly when the school buses pull up from various high schools that are on the road. If you see a yellow bus, run quickly into the store and get your order in first (or use the new order ahead on the app). Pro-tip: Taste your drink before leaving in case it is missing an ingredient, like the espresso. read more

Great location, made my drink promptly and gave me a free extra shot which was super sweet! :) read more

Starbucks - Closed seating areas :) - Coffee & Tea Near Me - Ritzville, Washington

My husband wanted a blended Mexican mocha & nobody had a clue what that was. While I appreciate it's not on your menu, a quick Google search will tell you the ingredients. The bacon Gouda sandwiches are getting smaller by the week & his glazed doughnut tasted horrible. Will not be returning. read more

Feel bad for the new guy working the register this AM on Sunday - lots of travelers coming through and needing caffeine. He definitely felt my wrath as there was issues with the order processing, he held onto my coffee until I asked where it was (5-8mins waiting for a drip coffee) - I specifically said heavy whipping cream in my order (3 times) and on I-90 realizing after the first sip it's half/half and charged for half/half. I called and requested a refund to no avail - I only have the option to detour and stop at another starbucks along the way and have my drink remade. This Starbucks is good and accommodating, I stop in Ritzville both ways on my trips. Coffee in the AM and Zips in the PM. There is a very good shift lead who is friendly, clear, and willing to do what it takes to make the order right. They attempted to do that before I left (i requested for tabs of butter, they weren't in the coffee and given to me on the side, since they had to ring me up again I just told him to leave it out) The lesson here is - don't f*** with people's coffee in the AM. Make it fast, make it right. Especially being on I90 understand people have somewhere they gotta be. Also understand that people have dietary restrictions and their coffee orders may be specific and unusual and if you need clarification then ask. Poor new guy. Sorry for being cranky. read more

Quick service. Mistakenly gave cream cheese spread instead of avocado spread for bacon Gouda sandwich. Drinks were a bit sweet but good.

This was the worst Starbucks I've ever been to. We ordered our coffees at 10:10 and didn't leave until 10:40. My fiancé's coffee was decent and my London fog was wonderful, it was just an extremely long line and wait time. If it were Dutch Bros, this wouldn't have happened. read more

The staff taking my order was so kind. When I got my drink, it was missing whip cream. They kindly added it. Two minutes later I knocked my drink over and spilled it everywhere on the floor. They were so gracious and so kind. They remade my drink in one size up to make my day and were so gracious and kind when cleaning up my spill. I'm literally crying tears of gratitude. read more

Ritzville is off of I-90 between Medical Lake and Moses Lake. There's a Charbucks here and you can do the drive through if you want. The Starbucks Experience is to do 2 things for every customer: 1) Connect, Discover, and Respond and 2) Just Say "Yes"!!! I went here to 1) use the bathroom, and 2) order something to prevent me from sleeping. Using the Starbucks rating system I give this place 2 stars. Here are the GPS coordinates of this place so that you can drop an egg on the roof from your airplane: N 47 07.042 W 118 22.070 11T E 396238 N 5219114 Let the egging begin between 6am to 10pm, also their store hours. read more

Starbucks - it has a clean restroom - Coffee & Tea Near Me - Ritzville, Washington

The coffee is good, but the place is a dirty mess. I went into restroom and it was obvious it had not been cleaned. The rest of the building had garbage left on floors, counters. Probably wont stop there again just because its so dirty. read more

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Not sure why they are rated poorly. This starbucks is reliable. Amy at starbucks really made a pleasant experience for me. They are quick and efficient like a starbucks should be! Thanks for the drive bys to Spokane! read more

Ive stopped here a few times when traveling. It is conveniently located next to a gas station. I was Greeted when I walked in. A genuine hello not like in they are being forced to greet you manner. The store was clean. I found all the staff to be friendly from the man who took my drink orders to the woman who remade my drink after I spilled it. Such good service. My drinks were perfectly made as well. read more

I don't visit starbucks coffee shops much anymore but when traveling I do get coffee at this restaurant. I visited this restaurant in Ritzville while traveling and I don't think I've ever seen more flies in a restaurant. They were everywhere. I looked into the display case and yes there were flies enjoying the food. Yuck! read more

Starbucks - Fly on cookies. - Coffee & Tea Near Me - Ritzville, Washington

I've only drove thru this Starbucks, never went inside. The staff here is chattier (and more friendly) than a lot of the Starbucks I've stopped at. Things take a little longer, but the kind staff makes up for it. I stop here on my way from Spokane to Soap lake pretty frequently, the drinks are consistent to Starbucks quality and they always fill my reusable Water Bottle for me. My barista today was Daniel and he was particularly nice, he apologized for having to repeat my order back to me (mango black tea with extra extra ice) and explained that he was still training. I work in the customer service industry, and I love when employees take the moment to make eye contact, smile and ask me about my day. Great job Daniel! Thanks for the good service. read more

Starbucks - Went through drive through and ordered a mango black tea received a sweet black tea on accident. Amanda fixed it. - Coffee & Tea Near Me - Ritzville, Washington

Three words, WOW. Not only was my black iced tea perfectly sweetened, banana bread warmed to perfection, and coffee made with pinpoint accuracy but our barista was an absolute delight. The energy and attitude she brought to the table made our morning one for the books. I live in Seattle but I will definitely be coming back here. read more

Okay, wait a minute. Who registered this business? Was it Starbuck? The guy who owns this Starbucks? Seriously, learn how to use apostrophes America!! Alright, enough with the grammar lesson. This Starbucks is an oasis on drives from the lush Willamette Valley, through the armpit of the PNW, to the Garden City (Missoula). It's about a perfect stop in both directions--especially if you're trying to avoid the craziness that is the tri-cities (I'm a Biggs/Ritzville/Spokane/St. Regis person, myself). There are very few snacks here, which isn't a problem for me. I think Starbuck may be many things, but a culinary genius is not one of them. On the plus side, you can expect standard Starbucks service, decent music (i.e. CDs for sale), and clean bathrooms. So I say, what's not to love? read more

I don't often review Starbuck's, even though they are way, way inconsistent from one location to the next. I kind of view them like a fast food place; how great (or awful) is it really going to be, so what's the point? But this was one of the most bizarre Starbucks that I've been to, and I've been to some in other countries, so that's quite a distinction. First, the good stuff: It's reasonably convenient to and from the freeway, it has ample parking and is clean and well lit. The coffee, when I finally got it, was good. The bad or bizarre comes, unfortunately, because they seemed like nice people, from the staff. The young lady at the register asked my drink and I said; triple, hazelnut, grande latte and she said:okay. Then she asked me: grande, right? and then winked at me, which kind of freaked me out. Who under the age of 75 winks? I confirmed that I had said grande. Then she asked me: hazelnut, right? and winked at me again. While the winking was kind of freaky, but the fact she kept asking me about my order was aggravating me. If she didn't get it, why answer in the affirmative after I gave it to her and just ask me to repeat the whole thing over rather than bit by winking bit? Finally, the winking and questioning desisted, I paid for my drink and waited and waited and waited to get it. Two older (and loud) ladies were running the drive-up window and the espresso machine. They were women that had traveled more than a few hard miles down this road we call life and weren't shy about giving commentary about just about anything, but mainly about what was occurring right there and then. This would have been good theater, if I didn't have many more miles to drive that evening. My drink took so long to get that I thought that my order was lost, but just as I was debating whether to ask the barrista, a wife in front of me leaned closer towards her husband and whispered: this is the slowest Starbucks ever and the kind of says it all. read more

For being tucked away on the highway between Seattle and Spokane, Ritzville's little Starbucks is pretty darn good. They managed a huge line of people when I was there with complete calm and graciousness...even with annoying kidlets running around like monsters. Definitely stop in on your way. Either way. read more

The people there were so kind and our coffees were perfect! They didn't have the drink I wanted, but they managed to make a coffee that was similar, and it tasted the exact same. read more

This must be the SLOWEST Starbucks in the world. Staffed with at least 5 people, we still have to wait 10mins for a grande Americano. How long does it take to make an americano with multiple espresso machines. read more

Perhaps because it is always a pit-stop for our family while driving between Seattle and Coeur d' Alene, we hit this SB a lot. It never disappoints. The staff is always great, never too long a wait, nice cheerful crew. For a small SB, these guys have a good selection. Breakfast sandwiches (a family favorite) are a hit. You may not live nearby, but for a quick stop on a long haul, this Starbucks is worth a stop. read more

Came in the evening, the service was quick but the place needed a good once over with a deep clean. read more

Starbucks - Coffee & Tea Near Me - Ritzville, Washington

This place is just amazing. Staff is friendly, quick, and efficient. Place is clean. It is on a rest stop, so do expect a lot of people at times, but if you can't be patient for a cup of coffee, then just head on to loves, which is also close by. read more

I wish I had checked Yelp before stopping here but who checks Yelp for Starbucks? Seriously considering hiring a sky banner telling people not to stop here. 30+ min for one coffee and one iced tea. Many people who went after us got theirs. Congrats. You are the worst Starbucks of them all. read more

Was there an Line for 13 minutes and only one car moved. Just ridiculous. This is why I never go to Starbucks. What's the Point of getting coffee if it's going to take 25 minutes to get one cuppa coffee read more

Worst Starbucks ever. Just need to close its doors. The managers are terrible. Constantly messing up drinks. Rude to customers. And have even heard some of their employees dont even get hours even though they say there constantly hiring. Please close this Starbucks. read more

I felt horrible for the baristas this afternoon. The wait for my drink was 20+ minutes. I actually sat in disbelief...it's never taken this long at any Starbucks. It must be the fact that it's off of I-90 with nothing else around. I suggest the drive thru, I think that's timed. read more