They were amazing. So careful, worked so hard, moving all my stuff every which way up and down…read morestairs etc, The van was immaculate and they treated my items with care. They were affordable, fun to hang out with all day and very appreciative of anything I did for them like get them lunch, water, tips etc. The price was the best out of all I researched. Highly recommend!

Was not impressed he broke a lamp and acted like it was nothing used an excessive amount of shrink…read morewrap on stuff that did not even need wrapped then charged me for it lost a cord on my lift chair then spent 30 minutes looking for it and then charged me for the time was supposed to be there at 2 did not show up till almost 230 but charged me from 2 pm did not listen to where i wanted stuff put his helper was great he was careful and put it where i wanted and in my book charged wY to much for a 30 to 45 mile move i would not use him a second time or recommend. Update within 3 minutes of me posting my review he called me. I let it go to vm and he started trying to bully me and threatened to take me to court and sue me for defamation of character and all kinds of things. Its all recorded. I am a disabled 62 yearl old man living on disability a d he is gonna sue me cause he screwed up.guess he thinks his new york antics will work here.he thinks he is perfect but he is not.

Great communication leading up to my move. The movers arrived on time, were personable and…read moreprofessional. They made quick of the move and left my home intact which Is greatly appreciated. I would recommend them to anyone and will hire them again should I have another move.

I needed to move 1/2 mile down the road. They showed up on time and were fairly efficient. However,…read morethey caused damaged to my floor, walls, and furniture. When I contacted the company they asked for documentation, which I provided. They initially said they were offer $50.00, but then never heard from them again. They cause deep scratches in my hardwood floors, scraped up a wall, and damaged a desk. I would NOT recommend using them.

These three men Tj, Jonathan And Trez, were AMAZING!!! They got it done quickly and carefully did…read morethe job! And were nice and through, if I was their boss I'd be very proud and pleased with the three of them! Me and my family needed to move but didn't know who to choose the help us, but when we did the research, we learned that this company was the best and I'm not boasting or bragging, but these guys are GRATEFUL, KIND and CONFIDENT! We're so lucky to have these three men to help us!!!! They asked before putting the boxes away and did it exactly the way we asked! We were so grateful to have them!! by: Jordyn Y.

Keanan responded to my inquiry very quickly and sent my estimate shortly after our phone…read moreconversation. A couple of companies I reached out to for the same move never responded at all. I really appreciate how New Roots made our move the best ever! We have used other movers with multiple issues: pricing add-ons, broken furniture, not showing up on time, and delivery delayed weeks past promised date. New Roots was flawless in every way: accurate estimate, price transparency, arrived on time, and all furniture arrived safely. The guys were friendly and hardworking too. We plan to use them for our next move too!

Unprofessional. Damaged most of my belongings. One of the movers crew was very obviously high on…read moredrugs. Travis refused to pay for damages. Became very verbally abusive. He will not respond to the BBB regarding my complaint. This business needs to be avoided at all costs. The pictures below are just a small sampling of the damage done o my furniture. My sofas were ripped, my desk was destroyed and every peace, or wooden furniture was damaged with chunks of being torn out and multiple scratches on each piece. your

Scheduled a move from Columbus to the Akron area. Intake process over the phone and online seemed…read moreto go smoothly. Process was very thorough in covering contents to be moved. Movers were on time, but truck was too small to fit all my belongings. Very upsetting considering the lengthy process of covering the contents of my apartment. This caused me to have to ask 2 other people to bring their vehicles to help as almost my entire storage unit and items in my garage were left. All the loading and unloading of the content, gas, and time it took all of us to travel back and forth 2 hours each way to do it. Additionally, the movers caused damage to my walls in the stairway which I will have to pay for out of my apartment security deposit. The back-and-forth with the rep about an appropriate reduction in costs was also stressful and time consuming. His insistent reluctancy to take a minimal amount off the bill was ridiculous. He seemed to completely disregard the issue and want me to realize they wouldn't make any money if he gave me too much of a discount. That's what happens when your company completely drops the ball!

We have used this moving company twice now to move an elderly family member. They were very…read moreprofessional, efficient, and personable. They took care with her things as they packed and unpacked. We would use them for every move. Pricing was very fair and competitive to other companies, the final charge was actually less than the quote. Great communication. We knew when they were on their way and when they arrived. Very grateful we found Moving Ahead Services!!!

They were prompt and very very very fast. The foreman was professional and accommodating. The…read morecrew was very strong and smoothly got everything in and out with minimal bumps. Customer interaction varied from non existent to friendly to snarky.

Not only were their prices lower than everyone else I called , but they were available to help me…read moreliterally the very next day . They showed up on time & had an amazing attitude . Absolutely nothing was damaged , & I couldn't be more grateful for the experience they gave me during my first move !! Highly recomendable .

From the owner: We have professional movers and are open 24 hours to for scheduling. We are affordable and…read moreguarantee satisfaction.

This was the first time I've used any moving company; I'm…read moregetting a bit too old and fragile to do it myself :p The company sent two people for a local move in downtown Cleveland (1B/1B ~750 SF apartment). They were quick (finished in under two hours), polite and awesome. :)

After seeing all the great reviews, I had to try out Bright Eyed Moving! Rob and Bobby were…read morefantastic. They moved me from Lakewood to Fairview Park, Ohio, at a speedy rate, but were very cautious and professional. I was given a time range and they arrived within it friendly and ready to go. Prior to the move, they called a couple of times to confirm locations, prices and optional add-on's. They were able to supply me with a cover for my mattress (that I got to keep!) and proper care for some more fragile items. I was absolutely blown away by their help! Thanks again guys.

Horrible, horrible moving company! Please find another one - seriously. My husband and I moved from…read moreWisconsin to Texas last week (June 18th, 2017) and they kept delaying our pick-up time which by the end of it was 2 & 1/2 days late. We were fed up by the 3rd day, and decided to cancel with them and get a U-Haul truck and load it ourselves. (We should have done this the first time they told us they would be delayed.) After finding bad reviews that were hidden beneath all the "good" ones, we just did not trust them to ever come, and we did not trust them with our belongings anymore. They have "5-star reviews" on their website and on here. But I dont trust those are real reviews from real customers. Listen to all the 1-star reviews!!! Those are the accurate ones. I would give this company zero stars if that was an option. Dont trust them with your stuff! We're trying to get our deposit back since our cancellation was their fault. So far, they are hanging up on us and acting very rude on the phone. Just awful customer service from a "family company" as Michael the salesman had told me. I will be posting this on all platforms so all the people who look them up will know!

RUN, DO NOT WALK, AWAY FROM THIS COMPANY!!…read more Paid over $3000.00 for a move from CT to FL. They were a day and a half late in arriving at my house to begin the move. I was given several excuses (delay at prior destination, flat tire, LOST!!!), and when they finally showed up, the truck that arrived was 3/4 full with another customer's belongings. Took several pictures of this, as well as of all of my items prior to being loaded into this disaster waiting to happen. I was told that my things would be stored in a facility in Palm Beach, FL, so that scheduling delivery would be quick. Another "alternate fact." When I called to schedule the delivery 2 weeks after the pickup, I was told that my stuff was put into storage in NJ (so they say...), which meant that my delivery would be delayed by a week sue to a storm. How convenient. When my things finally arrived, several items were missing. More were damaged. The two boxes that I marked as "Fragile" were completely destroyed, almost as is they went out of their way to do extra damage to them. Wooden chairs broken, furniture scratched... None of the boxes were moved past the front door to my new home, even though their contract states that the 1st set of stairs are included, leaving it up to me to do the heavy lifting. Upon placing a claim, I get an email stating that they need 30 days to process it. I waited the 30 days, and after no response, sent another email. Again, silence. Finally, after 2 calls, I get someone on the line who "transfers" me to customer service, and got hung up on. Finally got through to a person, who said that the claims department would send me an email about the status of my claim. What I received was a form email referring me to an outside claim service website to "start my claim." WTF??? What have they been doing for the last 45 days? Now starting the claim process over, still missing my stuff, no acceptance of responsibility on behalf of this company whatsoever. Do yourself a favor and pay the extra grand for a real moving company, or save the extra grand and do it yourself. Either way, you'll be better off.

What a terrible experience! We talked with Gary, the owner, to let him know that his movers (the…read morefirst time we used them) were on their phones a lot. he guaranteed us that this would not happen this time. Instead, the movers were high and lighting up by their truck. He said "That is not how we do things." We told him we watched them smoke and could smell it. The movers loaded the truck as we moved out of state. When we unpacked the truck, there were two TVs broken, furniture scratched, and other items broken. We provided blankets, yet the movers didn't use them. We called and spokje with Gary, who said he would call us back. Gary has not returned any calls and it has been 4 weeks. Please use another company. Gary does not stand by his promises.

Wildly rude and unprofessional. They blocked an entire residential street and thought it was ok,…read morelikely because it was just blocking a few houses on a dead end, but would have been able to do their job parked on one side of the road. When asked to move they yelled profanity instead of just having a conversation like adults. I moved onto this street with the same size truck and the street was not blocked.