I had a horrible visit with a Doctor, I won't say his name, since I've already addressed it with higher management. He told me my results were old and left almost immediately after that (I'm sure you can guess which Doctor it is, as it seems past reviews have mentioned him). I didn't even get a chance to ask any questions, which felt dehumanizing. Neither did he even notice that I was flagged for *Pre-Diabetes** on my blood test (huge concerning indicator for me, since I have family history of Diabetes)!!! That being said, this is a 5 star review because Nurse Ina and the front desk supervisor, Angie, turned this horrible experience into an amazing one. Angie comforted me as I was crying over the experience and with the advice from Nurse Ina, did everything in her power to help resolve the situation. She went above and beyond! I left that Doctor consultation on the verge of tears and then left the office crying happy ones. I was so ready to find a new Dr's office, but Angie and Nurse Ina (who deserve a raise!) were so spectacular that I am absolutely excited for my next appointment. Thank you to Angie and Nurse Ina. I sincerely hope that you are rewarded by upper management for the kindness and care you treated me with. If it weren't for you, I would no longer be a patient. As for the Doctor in question, I hope no other patients have to go through what I went through. I hope after this experience, he understands that patients take time out of their day to see a Doctor, the least he can do is ask if they have any questions. No one deserves to come out of an office visit feeling utterly neglected. read more

If I could give zero stars, I would. The NP I saw was wonderful, and that is honestly the only positive thing I can say about my experience with this practice. Getting through to this clinic has been incredibly difficult. I called seven times over the course of two weeks, and every time I called, I was placed on hold for 27 to 54 minutes. The calls are routed through a call center, which made trying to get timely answers even more frustrating. At one point, after being unable to get through by phone, I drove about 15 minutes to the clinic, only to find that it had closed early, despite the posted business hours indicating that it would be open until 5:00 p.m. The most serious issue, however, involved a STAT, life-saving infusion ordered by my doctor. On the four occasions when I was actually able to speak with someone, I was told that they were still waiting for insurance authorization. After nearly two weeks of waiting, I contacted my insurance company myself and was told that there was no authorization request pending. I called the clinic again and, after waiting 54 minutes, finally reached someone who looked into the situation further. I was then told that the authorization request had never been submitted. It was submitted that day and approved by the following day. In other words, I had been waiting nearly two weeks for a STAT treatment because the authorization request had never been sent. During that time, I ended up going to the ER twice while waiting for my infusion. I am extremely disappointed and concerned by how this was handled. Delays and communication problems are frustrating in any medical setting, but when a treatment has been ordered STAT, the consequences of administrative failures can be much more serious. My experience with the NP was positive, but the communication, follow-through, and administrative handling of my care were unacceptable. I hope the practice takes this feedback seriously, because patients receiving cancer treatment should not have to spend hours trying to reach their clinic or discover on their own that an authorization request was never submitted. read more

I wish I could give this office ZERO stars. The way my father and our family were treated during the most frightening and vulnerable time of our lives was absolutely unacceptable. My father was seriously ill with cancer, and instead of receiving urgency, compassion, communication, and follow-through from an oncology office, we were given the runaround. I repeatedly tried to get help and answers while watching my father get sicker, and I felt like I had to fight every step of the way just to get people to do what they said they were going to do. Two people in particular made this experience even worse. Angie, the office manager: I contacted this office desperately trying to advocate for my sick father. Instead of focusing on HIS situation and helping me resolve the problems with his care, Angie spent an inappropriate amount of our conversation telling me about her own personal problems and circumstances, seemingly looking for sympathy from me. I was the daughter of a man with cancer begging an oncology office for help. That was not the time to put your personal problems on my shoulders. I needed an office manager who cared about what was happening to my father and who was willing to take responsibility and get something done. Alisha: There was a complete lack of follow-through, and when I continued calling because things were not being handled, I was actually told that I needed to "let people do their job." I will never forget those words. I WAS trying to let people do their jobs. The problem was that things were not getting done, and my father's health was deteriorating while I was being told to essentially back off. This wasn't a delayed haircut, a restaurant reservation, or paperwork that could wait. This was my father's LIFE. He had cancer. Time mattered. My father has now passed away. And what makes this even more unbelievable is that, after everything that happened, this oncology office STILL has not even followed up on him or our family. Not a call. Not an acknowledgment. Nothing. I understand that medical offices are busy. I understand that employees are human and have their own lives and problems. What I cannot understand or excuse is a lack of urgency, accountability, compassion, and follow-through when you work in ONCOLOGY and families are depending on you during some of the worst days of their lives. I will live with the loss of my father for the rest of my life, and I will also remember how helpless and dismissed this office made me feel while I was desperately trying to advocate for him. Families dealing with cancer deserve better than this. My father deserved better than this. read more

Very bright and clean surroundings. Pleasant staff and access to state of the art Technology in Treatment. My first appointment is Friday with Dr Jose Valladares. I'll make further entries after that visit. read more

Terrible experience. My husband had been seen for prostate cancer. Had been over medicated as noted by following with mayo clinic. But he then got a a fracture in his spine related to the high dosing. He yesterday was sent to a lab after him sitting for hrs, he was told they didn't get his orders. He finally stopped at the Dr office and picked up the orders. Getting home we see he was given a women's orders with all her info on it. WOW! So unsafe! We are done with this place! read more

I have recently started my cancer care with Dr Valladares and so far I like him a lot. He is very thorough and very kind. The office staff is very helpful too. read more

My husband wanted to be able to get a second opinion on his prostrate cancer diagnosis after his surgery a few years ago, however when I called to make an appointment, the front desk stated NO second opinion appointments could be made. I called because the reviews seemed extremely positive. Good thing my family member works on a Transplant team and got us in with a top Urologist at the Mayo Clinic in Phoenix... Universe works in mysterious ways! read more

We wait forever to see the doctor. I don't understand. 40 mins late Will not be back. Signed disappointed. read more

I was first seeing a Nurse Practitioner at the N Tenaya Office in Las Vegas. This provider was a joke I at first had no knowledge of any blood clots due to my blood disorder and as soon as I was made aware by another Dr. I tried to update this provide and was told I denied having blood clots. Ugh I left a lengthy review on a other site, can't seem to find that review anywhere, but someone from the corporate office called me and made me an appointment with an MD for today at 1130am. I went to that appointment and was told that Dr. was not in and there was no appointment scheduled. Lol so do not use these people they are a joke and I am going to sue for medical malpractice as my health is declining and my insurance does not cover any other providers. I guess they should be familiar with courts as they seem to get sued a lot. read more

My experience was Dr Purike he saved my life more ways then one i had 3days to live and he did wonders for me ill always be greatful for Dr Purike Georgann Regiro now thanks to him I had a second chance in live and I got smart and divorced Mario Accomando 4 years ago I want to tell my Dr he made it all happen and im free at last thank you Dr Purike your amazing Dr and live saver in everyday 2021 I left him ill see you soon and give you a big hug 702 465 4705 call if you like * read more

RE: The Oncology Institute of Hope and Innovation, Dr. Jose Valladares. I had a recent appointment for follow-up from breast cancer. I was diagonised in 2017 and after treatment have been seeing an oncologist every 3 months and now, after 5 years, annually. In all the other appointments over time I have been giving blood work, normally right in the office so that the doctor has the laboratory information at the time of my appointment. On my most recent appointment I did not see the doctor but an assistant who asked me a few question such as, have I had an unexpected weight loss and did I have any chills and fever. I answered No to all questions. I then had a breast exam which is a normal part of the appointement. As we went along I asked several questions about my health and case and the assistant would leave the office to ask Dr. Jose Valladares. When the assistant returned she would forward the answer from the doctor to me. When I asked about when/where I would get my lab work I was told they didn't do lab work. When I pushed the issue the assistant said she would ask the doctor. When she returned she had a sheet of paper with highlighted area that stated, "In the absence of clinical signs and symptoms suggestive of recurrent disease, there is no indication for laboratory or imaging studies for metastase screening." This paper was from National Comprehensive Cancer Network. The assistant was reading this highlighted area of the paper to me. I told her not to bother reading this....Dr. Jose Valladares has refused lab work for me. The assistant continue to talk, but my ears had closed down. When you have cancer this happens to you. As we walked out to the office, she continued to apologized to me, but I could not hear her because she was wispering. I was so confused, how can Dr. Jose Valladares treat me for breast cancer when he doesn't have any information about me to make that decision. I was asked a few questions about my health and the assistant performed a breast exam. I have always had blood work that showed cancer markers. As far as I know, Dr. Jose Valladares was in his office playing Candy Crush. I left as soon as I could, leaving behind me confussion and dispair about my health. I had waited so long for this appointment due to a change of health insurance and trying to get an appointment at The Oncology Institute of Hope and Innovation. And, now I felt completly let down and not having any idea of my future health and possible cancer return. On my way home, I wondered why I would be sent to an Oncology doctor who did nothing more than a general practitioner but will, no doubt, charge me and my insurance for an Oncology appointment. I am in dispair. read more