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    Starr Pet Resort

    4.8 (50 reviews)
    Closed 3:30 pm - 5:00 PM

    Services - Starr Pet Resort

    Pet boarding

    Pet sitting

    Starr Pet Resort Photos

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    Recommended Reviews - Starr Pet Resort

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    We got photos the whole time

    The kindest people taking care of your pets, they truly treat them like family. Check out their Facebook page and you won't be disappointed

    Jim or Sandi send me pictures of hank and his play time. He is a goofy guy and loves playing.
    Tiana H.

    I know my pet will be taken care of while I'm away. They Jim & Sandi are the nicest people and my boxer loves going. Starr pet resort is clean and organized, I highly recommend them!

    Pictures texted while I was gone, great service!
    Rachel W.

    So so happy I brought my dog here. He was very happy when I picked him up and knowing he was take care of so well definitely made my stress level from traveling disappear! Got the TLC added and can't wait for him to go swimming in the summer!!! Will definitely recommend to others and bring all my animals here.

    Pups after the hailstorm

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    3 months ago

    Starr pet resort has the best groomers in town! 10/10 recommend. Best to book in advance but they have accommodated us last minute.

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    5 years ago

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    5 years ago

    Professional, kind and courteous. I never wore about my pet when I board her a Starr Pet Resort.

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    12 years ago

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    11 years ago

    Best kennel and grooming highly recommend I work for Conde vet and that's who we recommend

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    Ask the Community - Starr Pet Resort

    Do they take care of cats?

    Hi Rob B. Yes, we take care of cats. We have a great cat room that we would be more than happy to give you a tour of or answer any further questions that you might have.… 

    Is it true that they don't have any insurance for your pets? What happens if your pet gets hurt in their care?

    Yes, a real horror story. Please go down to the bottom of this page and click on "Other Reviews Not Currently Recommended" to read what happened to us. Even if this only happened one time, the review should be read so people can make an informed… 

    Don’t See Your Question? Ask Away!

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    SAGE Veterinary Centers Bldg 1 - Redwood City - Bubba

    SAGE Veterinary Centers Bldg 1 - Redwood City

    (702 reviews)

    I don't even know if I can fully put into words how grateful we are for Dr. Alice Bugman and the…read moreentire team at SAGE Redwood City. Our dog Bailey is a 6 year old chocolate Lab who developed a deep fluid filled mass in her neck. Our primary vet initially attempted to remove it, but once he got in there, he felt it was too close to extremely important structures such as her jugular, carotid artery, nerves, etc and chose not to continue. Hearing that was terrifying and it eventually led us to Dr. Bugman. From our very first appointment, Dr. Bugman made us feel like Bailey was genuinely in good hands. I was incredibly nervous and had a million questions. She was patient, kind, honest and empathetic through all of it. Communication was always easy, and I never felt rushed or made to feel like I was asking too much. She also understood the financial reality of specialty care and was willing to talk through different options with us without ever making me feel like we were compromising Bailey's care. On surgery day, I was an emotional wreck, but Bailey did beautifully and Dr. Bugman was able to successfully remove the mass. After weeks of fear and uncertainty, hearing that my girl was awake, out of surgery, and the icky mass was out was the biggest relief imaginable. What I will remember just as much as Dr. Bugman's surgical skill is how cared for we felt throughout this entire experience. When your dog is your family, handing them over for a major surgery is incredibly hard. I never once questioned whether Bailey was being watched over, loved on and treated like she mattered. I am eternally grateful to Dr. Bugman and everyone who cared for our girl. There really aren't enough words to say thank you for getting Bailey safely through this and back to us. If you are scared and searching through reviews trying to decide who you can trust with your baby, I hope this review gives you some of the reassurance I desperately needed when we were in that position.

    I hate to write a bad review, but I also feel compelled to warn others so that they don't have the…read moresame experience that we did. I will not share the entire saga, but here is what I will say: - I do not know if SAGE's clinical choices were sound, as I am not a vet. What I do know is that they were not successful, and resulted in the death of a relatively young (6 year old) cat who did not appear to be *that sick*. - The care that was provided - which took place over the course of less than 12 hours and did not involve any surgery resulted in bills exceeding $7,000. - After the traumatic experience, SAGE was focused purely on payment, and not at all on condolences. They immediately charged the credit card on file and sent multiple emails with invoices (which were unclear and in some cases contradictory). When I arrived to pick up the cat's ashes the person at the front desk looked at the computer and said "you have an outstanding balance of $400; would you like to pay that now?" She did not say "I'm sorry for your loss" and instead just straight to asking for more money. When I pushed back she said "that's our protocol." Yes, clearly it is. - They made many administrative errors throughout the process, which I will not go into because for those they have apologized, but there were so many that I felt embarassed for them. But I've now contacted them multiple times with one simple request: please send me one invoice that is complete and accurate. My requests have gone unanswered. Perhaps because they have already received payment, they are no longer concerned with me, but it's actually pretty outlandish. They charged over $7,000 (I think - it's actually hard to tell because again, the charges and invoices are not clear or complete) and can't be bothered with giving me a clear answer. I am truly not sure how any business can get away with operating this way, but apparently SAGE can. I'm sure they do some good work. I'm sure there are many good people who work there and care a lot about animals. But based on our experience, it feels like incompetent adminstration at best and a scam at worst. I know that when your pet needs emergency care you may not have a lot of options, but if you do, I suggest that you try to go elsewhere.

    Starr Pet Resort - pet_sitting - Updated August 2026

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