The wait is ridiculous here, all the time every time. I blame myself because I knew this from the first time I stepped foot in the place, but somehow I kept coming back. My last visit was the definitive last visit. I set an appointment for 1 pm, got there 15-20 minutes early and still didn't get seen by anyone until after 3 pm. I get it, you have to wait for doctors and dentists, but over 2 hours is ridiculous. They don't even bother to tell apologize or seem apathetic about it. Not to mention, it's just doesn't seem like a great work environment. While I was waiting, one of the employees working the counter was visibly mad and appeared to walk out on the job. The other employees are hit or miss as far as friendliness goes. A simple hello or how are you today goes a long way, but some of their employees choose to dive right into your mouth without even verifying you're the person they should be seeing. The last straw was when a crown they put in fell out about 2 months later while I was eating. I returned thinking they would fix it since it was their work and the crown should be secure even while eating, but they told me my insurance was up for the year and they couldn't do anything about it. Stay away from this place. Mediocre work at best and a clear lack of care for their patients. read more

The wait time is definitely ridiculous. They needa tighten the fuck up or sum. Ordering group meals and lolligagging instead of getting these clients seen and sent out. The fuck. Everytime it's the same shit. read more

I really wanted to like this place but do not let them near your teeth. They do a rush job. They seem to care more about the insurance claim than the actual person being treated. It's sad. I had a dental emergency and they were available on a weekend which I thought was great and convenient but everything that seems too good to be true probably is. My regular dentist hours are mon-Friday and I needed an appointment ASAP so they were my only hope at that time but yeah, I say all that to say don't waste your time. Save your insurance save your teeth. Save your gums. Do not do it. read more

The owner was rude, unprofessional and the other workers with the exception of the dentist were not much better.The billing lady is prone to mistakes.I don't know if that is intentional or not. Big mistake,Don't go there. read more

I don't know why I came back to this dentist Yall people are rude. I come in because my tooth is aching. All I hear is complaining how bad my teeth are I need a cleaning really bad $180 for the deep cleaning. The dental hygienist is on a shopping website and YouTube not showing me anything. The doctor was in she doesn't introduce herself at all. "You have pain" I said yes on my right side She so called looks at my teeth and says only "You need a root canal and an extraction" I don't know what teeth they are referring too But I told the dental hygienist I will do that deep cleaning later because I don't have the money for that Yall people are rude ass hell I will not be coming back forever again If anyone is seeing this I DONT RECOMMEND NO ONE TO COME TO THIS OFFICE !!! read more

2 bridges they both fell out time after time I visit the location then they tell me the tooth that they saved down that was perfectly good needs a root canal I am so sick of this office I am going to seek legal action I can not eat or chew because the bridges are completely out of my mouth. read more

the office is dirty and unprofessional. the wait time are crazy. I got two fillings and one of them turned to a root canal.

Worst place ever. The wait time is 2 hours + just for them to reschedule you for another day. They always overbook. Also some of the doctors and assistants are rude. read more

Dr. Rafella did my root canal and permanent crown and he did excellent job. F. Glover read more

This office is extremely manipulative. They schedule everyone to come in knowing that the insurance and fees aren't squared away. On several occasions they have tried to coerce money out of me and other patients. The office is predominantly Russian service predominantly African and West Indian Americans. Need I say more? The location is also extremely out of the way as there are no major buses or trains in the immediate area. It is ALWAYS crowded and the level of professionalism is MID. The only bright spot is the underpaid staff they have at the front desk working as receptionist. I avoided making this review despite several bad experiences. If I'm writing a review trust me, this is accurate information I hate writing review. I hope someone sees this and I hope it deters you from using their services. GREEN!! green is a universal language. And they can speak Russian in secret among themselves all they want. The removal of the green is a language everyone understands. I digress. read more

This dental office is the worst! Every time you come it's a multiple hour wait. They don't respect your time. AVOID THIS PLACE!

This office is extremely unprofessional. There should be a higher standard for effectiveness, effort, and care when it comes to a medical office. read more

Actually a really great place poor reception although the actual Dentist are great !! I highly recommend this place. The people who work on your mouth actually make You feel safe and secure. Very comforting dentist. read more

Do not come here. People have been waiting 4 hours to be seen. Poor management/ no management. Who is running this place? I have asked for management, I have heard other people ask for management , no one comes out. This is normal for this place 3 to 4 hour wait. No one is happy about coming here. People skipping, people walk in and walk straight to the back. What is going on in this place. Unorganized, unprofessional, rude. read more

I learned about this dentist after reviewing my dental insurance service providers listing. Honestly, after reading all of the poor reviews on yelp about this location I was very hesitant to try them. But after seeing that they remodeled their facilities recently I called to make an appointment in hopes that other things had changed as well. The staff member that I spoke to on the phone was friendly and knowledgeable about the dental insurance company that I had. She took my insurance information and stated that she would contact them in advance so that I would not experience a delay when I showed for my appointment. On the day of my appointment when I arrived the facility had indeed recently been remodeled and the office it self was pretty large. My wait time was longer than I expected but I did notice that there were quite a lot of people waiting before me. Once I was brought to the back I observed that there were many treatment rooms and almost all of them where filled. Outside of the treatment rooms in the back I noticed a huge room in the back where their instruments where being sterilized. I was brought to the x-ray room first were a technician took my x-rays. After that I was brought to a treatment room and while I waited calming music played in my room. After a brief waiting period my cleaning was done and I was assessed by a doctor. All of the staff members that I encountered so far conducted themselves professionally. I was satisfied with the service that I had received so far. read more

Today I had an appointment with Starrett City Dental Group even after reading the reviews. I am pleased that I made that appointment because I had the opportunity to meet Dr. Ester. Dr. Esther was gentle and caring throughout the procedure. Dr. Esther was so soft I did not feel it when she injected me. Dr. Ester, I want to say thank you for your professionalism and kindness and for making my dental experience as painless as possible. Please continue to be the extraordinary dentist you are. Despite bad reviews, sometimes it is good to take a chance. read more

Implants fell out after 4 years. Took many fittings to get new dentures that are ill fitting. Told I needed laser gum treatment was given and ended up going to a professional dental surgeon because the laser work was bad. Dr. Stella is who is mostly in attendance tries to control the chaos. The conduct of the staff is loud and unprofessional. Front desk has their meals at the counter and many times I waited to be noticed. The toilet doors that face the waiting area are always open, and wastepaper baskets full and many times there is no toilet paper. I will never return or recommend anyone read more

The place is clean and the wait time is not long. The dental staff was nice and addressed any concerns. Pleased with the dental care

I honestly don't even want to give a star. This place is so out of order it's ridiculous. I had an appointment today for 1 o'clock and I came in at 1:30. When I got in there were 2 people in front of me. I asked when will I be next and they told me soon. I understand I was late so I obviously waited for those 2 to go until they had me waiting for 2 hours while people who came after me kept going before me... FOR THE SAME DOCTOR. They claimed he was backed up but for the whole 2 hours, they were barely in the rooms walking back and forth and having full conversations. I've come here before and it's always like this but today was the worse experience I've ever had. read more

Horrible service. I came to my appointment early, waited for two hours and was not called or checked on at all. Staff is loud and rude. I ended up leaving the facility and not bothering to wait another few minutes. I will not be returning. They should be out of business. read more

This worse service ever. They will have you waiting 3 hrs for your appt and can't tell you when you're next. If they didn't start working on my mouth already, I would have left. They have no customer service manners and they are rude including the dentists. read more

My review is based off my experience I love the diversity but most of all I really love the service I will not comparing about the wait when everytime I have been serviced it's been very detailed and catered to my ultimate needs with care I'm happy to call starret my dental office seats are obviously always filled because always come back ...crowded establishments are always a great indicator thanks again Dr. Stella and all the staff at Starret dental!! read more

Filing a lawsuit against them. These guys are criminals. They did six root canals which in the first day the cap came off the dentist said don't worry about it. Then every appointment I ask about my crowns...they try to change the subject and tell me I need visiline and with all that it cost 32k. Ok I understand however I need my crowns on. Since then I still haven't gotten my crowns all of the caps are gone so I got holes in all my teeth that the did root canals in. I am in extreme pain and now I live in north carolina. read more

Ooh my goodness, what can I Not say about this plc... DIRTY, yea they overbooked, children running all over put of control. One side of the waiting area had light the other side was dark. The seats are all cracked up. After waiting 35 mins, go to the back it's worst. Medical tools are just laid out, looking dirty and old, the exam room had peering paint radiator had no covering, dirty plastic surgery gloves all over the floor, so many that they were falling out of the garbage. Just NASTY!! I had to leave. read more

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The negative reviews for this dental office are pinpoint accurate. I'm going to be as honest as I can be and I recommend those who are wondering if they should come to this office, read this review in it's entirety. I was recommended that I come here by a family member. I want you to keep in mind that everyone may have a different experience with this office, but this was my own over the course of a year. I've visited this office at least 10 times. Out of those 10 times, I had to wait more than 45 minutes (sometimes up to 1 hour and 30 minutes) for an appointment I made 7 times out of 10. I was never late for an appointment, in fact, I would come 10-30 minutes earlier than my scheduled time and I still had to wait. Why? Because they book multiple people (sometimes up to 3) for the same time slot in an effort to squeeze in as many patients as possible. Greed! They do not respect your time, they are very unorganized, and they do not comply with personal requests. I've spent nearly $10,000 paying in private (out of pocket) and was being treated as if I did not matter. I do not feel human when I come to this office. The "cleaning" was subpar in comparison to other offices. They do not take their time because they are rushing to the next patient. I made sure to time on my phone (stopwatch) how long my cleaning took, and they were finished in 1 minute! Are you kidding me? They also tell you that you need certain things you don't need in an effort to squeeze more money out of you (things not covered by insurance). Some days the place is ran like a zoo. Staff arguing, bickering, eating at the front desk, talking with a mouthful. Absolute savagery. The lady who manages the place speaks to you as if you're a child with no sense. I decided my time here has come to an end. The dentist who worked on me did a decent job, but it was not worth the time I wasted. I'd often leave wondering why the heck I still come here. I finally stopped procrastinating and switched over to a new dental office and my God, it's like night and day! I still wonder how this place is still in business, but with all the double/triple booking, it makes sense. Good luck with this business if you choose to go here. Just remember there are plenty of well organized dentists in the city! read more

Dr. Stella is absolutely incompetent!!! She's scattered and unfocused. Wasted my time with 4 visits and still was unable to get the job done. 2 wrongly sized caps, 4 visits, at least 6 xrays later and I said enough is enough. Put on a temporary, give me my money back, I will find a capable dentist that actually knows what the hell they're doing and be done with this already. Her explanation for this horrible service "I just I somehow missed it" missed the fact that the root canal should have be done visit 1 or 2. After umpteen xray, needles, time & money she "guess she mus if missed it"m." Please people go to a dentist that knows what they are doing and save your mouth gums and teeth unnecessary pain. I will never EVER go to that "dentist" again. Horrible experience!! read more

My son went there for services, they did nothing and gave him an appointment to come back in 2 weeks. He went back and was told they do not take his insurance. I am so glad that they don't take his insurance because dentistry is very personal and you have to be focused and on point. How they dealt with something as simple as insurance is a sure sign of incompetence. Your mouth is a point of entry for anything. It is better to be safe than sorry. read more

0 Stars if possible. I went t.here due to a tooth ache. Dirty waiting room. Loud ghetto staff. Waited in the hallway while staff was gabbing in exam room. Assembly line dentistry. Dentist left suction in my mouth, and went to attend to another patient. When I questioned the assistant, I was told the dentist had many patients waiting. My husband came to pick me up at 5:30 and was told I already left. I was there until 6:30. Upon my return home, my husband told me what happened. I called the office and was told by Ms..Washington? that she checked the rooms and I wasn't there ( I was in room 6 in the chair). As I was hanging up the phone, I said what an idiot. SHE CALLED ME BACK, and said I was unprofessional, and hung up. I will be filing a complaint. I was a patient, not a coworker. read more

This dentist cares about your money and not your health. I've been here 2-3 times and everytime I go the female dentist (Nancy) has a attitude because she is overwhelmed. My experience with her for the first time was not good. She didn't even walk in and introduce herself. I have never seen the lady in my life. We are human beings that go to the dentist because we trust that we will be treated and cared for, not to be manipulated to do the procedure that cost the most and try to get my insurance for a deep cleaning every time I step foot in the office. I have seen this dentist Nancy argue with elderly people and say she wasn't seeing them after making a appointment, she also turned me away one day after scheduling a appointment. Got there, they are talking about cleaning my teeth that I had got cleaned only two months prior. I deny deep cleaning, they still continue to do a cleaning. After the cleaning the aid tells the dentist I'm ready and she says she's not seeing me because I don't have a appointment. I was so lost. I confronted her and she screamed telling me to talk to the manager. Wtf is the manager. I let her have it that day. I was over the mistreatment, and carelessness. These people are unprofessional, they don't live up to the health standards of "caring" for the community they serve. They are money hungry. Do your self a favor and find a new dentist. It's hard to find a good dentist to trust for I've also had bad experiences with another dentist close to the area Cozine dental after going there for half of my life. It's so sad to know that these people are scammers as well and care about getting money form my insurance rather than fixing the issues in my mouth. read more

Omg service was horrible they are so unprofessional this is my second time to the office no one bother to call the insurance to verify, even after I asked them to do so before my appointment. I called out from work for nothing. I wasted my time and money to get there. I wish they would clean up the waiting room it's a turn off, food everywhere and dark.and another thing, I wish they would change the channel off of news 12. Uugh! read more

I went here for a wisdom tooth removal initially. The call to make the appointment was quick and simple. I even received two follow up calls the next day to confirm I was coming. When I got to the office I was greeted and signed in. After about two hours of waiting I got up to see what the hold up was. Out of the three receptionists someone forgot to give me a new patient form to fill out. After it was filled out I was called minutes later. The gentleman that took my x-rays was courteous, professional, and fast. While they reviewed my x-rays I was given a cleaning which was...interesting to say the least the lady that did it was a bit rough on the incisors. I had to tell her to take it easy at one point, I literally felt like I should of had a safety word. After seeing her handy work I will say she did a hell of a job though. Once that was done I was told I couldn't have my tooth removed. They didn't have a professional onsite to take care of it unfortunately. However I was updated on the status of my teeth which I thought could of been a lot worse and I was referred to several surgeons. Two of which are close by and take my insurance. I was even offered painkillers for the tooth but declined as I try to not be dependent on medication. All in all the visit was fine and wouldn't be anxious visiting this office again. If it wasn't for the wasted two hours I'd of given the place a higher grade. read more

If I could give negative stars I would. HORRIBLE is an understatement. kids running up and down the office, the receptionists are disgusting worse attitude ever especially the little Spanish receptionist she needs to be fired. Always hanging up and raising her voice on patients. Dr. Nancy is the worst dentist I've come into contact with so rude the scariest thing is she is a pediatrician dentist I ended up switching my little brother from her care after she rushed my extraction failing to listen me when i informed her I am not completely numb I literally had to push her hands out my mouth. I used to come to this practice when I was in high school until I received botched work. I returned years later after my mum recommended Dr. Stella to me. Unfortunately I was not able to see Dr. Stella because the practice is so unorganized they just give you whoever they feel like. WORST DENTAL GROUP IN BROOKLYN HANDS DOWN! The only reason why I am returning is to get my crown fitted other than that I will never step foot back into that horrible office. I cannot stress how unprofessional they are! Also they curse ALOT!! Whiles, there I heard 4 different workers cussing doesn't make any sense to me honestly. I had to remind one of the receptionists about HIPPA training and code of conduct because they lack the basics so sad. read more

The wait here is beyond ridicuous! I went there for just a teeth cleaning. My appiointment was for 10am!!! Why I left a bit after 1pm. Shame on this place. Will not be returning ever!!!!!! read more

I had an implants and a root canal and a couple of other things done. It took over 7 months to complete which I was completely unsatisfied with both they couldn't get the molding right or the doctor was late. My root canal was Completed horribly they never put a cap on top of the root canal now I'm going to need an implant. I was over charged for the service that I paid for they overcharge me for everything. This was one of the worst dentist office I ever been in and Sara the one who collects the money is horrible she's a fast talker and greedy for money she also wants cash claiming the machines is not working to swipe your card. She had the nerve to tell me to go to the bank and get cash because she saw my Citibank card and their a Citibank a few doors down from the office. After the money is collected you must wait a long time to be seen which is ridiculous. It appears to be a lot of people working there but so unorganized and unprofessional. I believe they have no respect for the people that they are serving it needs to be shut down or move to another neighborhood . They need to serve people more like them, read more

I go to Starrett City Dental because it is incredibly convenience. But, even though this company is across the street, I will not be returning. The level of unprofessionalism at this place is insane. Dr. Nancy is incredibly rude. Because she is rude and she is supposed to be a leader, the rest of her staff follows her and is rude as well. Dr. Nancy talks down to patients. Maybe she thinks because her dental office is located in East New York, that means she is above her patients. She's not. Dr. Nancy, there are many educated people in East New York so I would get off the high horse asap. Do NOT go here. It will take 3 hours to have a basic cleaning done. I dread going here for a cleaning or any service, so I'm going to switch to a different dental office. Again, do not go here! read more

The wait here is not that bad. But it's worth the wait. I highly recommend Dr. Joseph, his work is amazing and I have such a beautiful smile thanks to him. read more

Geesh, why do you give out 11am appointments if you know you aren't going to see the person until 1pm. It really makes no sense and it's disrespectful to my personal time. It is hard enough getting to the dentist office, never mind waiting 2 hours to see them. i think the worst part is that no one ever checks up or even let's you know what is holding up your visit. read more

My mother has been there twice both times for emergencies. While we did have a considerable wait, the dentists are very good and know what they are doing. The front desk seems to be pretty good too and I didn't think they were rude at all. They are very busy and you do have to wait but they know their stuff. And that's the most important thing. read more

Another 2 hr wait. Absolutely ridiculous. If I had know...I would have gotten my invisalign somewhere else. Its not like you can reschedule your appointment when you are due to change your retainers. You must follow a schedule. Once I am done with this process they will never see me again. They clearly don't care about respecting people's time. read more

This review is way overdue, I must say after a few years of coming here, I can understand why some people may get annoyed with the waiting time. However, after really looking and putting myself in that position with looking a what dental procedures I've been through. I've come to realize that there are many different cases, in some cases take longer than others working with peoples oral health is not a easy thing, it can be very complicated. Oral doctors need a lot of patients & in some cases time! to complete a-proper procedure and at the end of the day all for the patient's health is what counts. I would like to give a special recognition to Dr. Yury and Dr. Stella which have been really professional and have give me my smile back. I'm truly grateful for all they have done. They have also done a fantastic job renovating the office. Which gives a nice welcoming. I must say the Hygienist was very professional friendly And a give me better health tips on preventing issues in the future. As a result my oral health & confidence has improved 100% a special thanks to Sara and staff. For all the support. Hope to see you every few months . Best regards E.A. read more